1. Presentation to TEACHING & LEARNING COMMITTEE 2010 International Student Barometer & Student Barometer

2. Management Summary ISB Overall satisfaction at UQ remains high (89%) – ranked in top 5 in Australia Excellent response 38% Current students main marketing asset (28% recommend - up 2%) Postgraduate population particularly supportive –( HDR 89%) Attracting students - diverse range of markets – reliance on China, Malaysia, Singapore Large UG sample – growth at PGT/HDR? Diverse range of subjects – spread the risk UQ reputation continues to be a major decision-making factor - word of mouth promotion, staff, students, alumni, parents – core marketing efforts

3. Management Summary ISB Less reliant on agents than competition Application processes are slow– especially for HDR (manage expectations) 10% student sample looking for further study – opportunity? Strengths – safety; good place to be; library; learning technologies Weaknesses – Host friends; employability/careers; faith provision; cost

4. Arrival satisfaction – element year on year comparison (International Students) 1: Very dissatisfied 4: Very satisfied Arrival Satisfaction

5. Arrival satisfaction – element year on year comparison (International Students) 1: Very dissatisfied 4: Very satisfied Arrival Satisfaction

6. Matrix Elements in the top right quadrant are important to students and perform well. Those in the bottom right quadrant are important, but do not perform well and should be improved. Elements in the top and bottom left quadrants are of lower priority. These elements should be reviewed and monitored to ensure that we focus on the most important issues for students. Institution Importance Institution Satisfaction IMPROVE MAINTAINMONITOR REVIEW APPENDIX

7. The learning matrix shows the Institution performance (average student satisfaction) against how important that element is for its students ( average student importance). Institution Importance Institution Satisfaction Learning Matrix (International Students) Learning Matrix

8. Learning satisfaction – element year on year comparison (International Students) 1: Very dissatisfied 4: Very satisfied Learning Satisfaction

9. Learning satisfaction – element year on year comparison (International Students) 1: Very dissatisfied 4: Very satisfied Learning Satisfaction

10. 10 Learning satisfaction Institution Overall (% satisfied - International Students) @ = Institution ABC = Faculty A – Arts B – Sci C – SBS D – Health E – NRAVS F – EAIT G – BEL Benchmarking – Learning Satisfaction

11. The Living Matrix shows the Institution performance (average student satisfaction) against how important that element is for its students (average student importance). Institution Importance Institution Satisfaction Living Matrix (International Students) Living Matrix

12. Living satisfaction – element year on year comparison (International Students) APPENIX 1: Very dissatisfied 4: Very satisfied Living Satisfaction

13. Living satisfaction – element year on year comparison (International Students) APPENIX 1: Very dissatisfied 4: Very satisfied Living Satisfaction

14. The Support Matrix shows the Institution performance (average student satisfaction) against the Institution usage (average student usage). Institution Usage Institution Satisfaction Support Matrix (International Students) Support Matrix

15. Support satisfaction – element year on year comparison (International Students) 1: Very dissatisfied 4: Very satisfied Support Satisfaction

16. Support satisfaction – element year on year comparison (International Students) 1: Very dissatisfied 4: Very satisfied Support Satisfaction

17. Management Summary SB Overall satisfaction at UQ is high (92%) - Good response 23% - above Aus benchmark Current students main marketing asset (37% recommend) word of mouth promotion - staff, students, alumni, parents – core marketing efforts UG & PG (course work) application processes working well – issue with satisfaction at HDR Strengths – safety, good place to be, sports facilities; halls welfare, university orientation Employability/work experience/ careers advice; living costs; Graduate School support; welcome and meeting staff

18. The learning matrix shows the Institution performance (average student satisfaction) against how important that element is for its students ( average student importance). Institution Importance Institution Satisfaction Learning Matrix (Domestic Students) Learning Matrix

19. The Living Matrix shows the Institution performance (average student satisfaction) against how important that element is for its students (average student importance). Institution Importance Institution Satisfaction Living Matrix (Domestic Students) Living Matrix

20. The Support Matrix shows the Institution performance (average student satisfaction) against the Institution usage (average student usage). Institution Usage Institution Satisfaction Support Matrix (Domestic Students) Support Matrix