1. 2010 Conference Highlights An ACEware Webinar

2. How did we decide what to include? Discussion during session: ie, number of questions Was there a lot of note-taking? Was it newsworthy?

3. Did it turn heads?

4. “Low Cost Marketing with Social Media” with Tami Norris Don’t post anything that you... Wouldn’t want a customer to see Wouldn’t want a competitor to see Digital Reputation Management Search and monitor what is being said about you

6. Temporarily override Reg Fee Adjustment Validation Alt + 4 “Student Manager – Duh, It really can do that?” Fee adjustment with and without validation

7. Store a path to a photo for use on an ID tag “Student Manager – Duh, It really can do that?”

8. View document stored on course screen By right clicking the field “Student Manager – Duh, It really can do that?”

9. Phil Graf gave us “37 ways to Increase Your Program Registrations” Pareto Principle: 20% of the customers create 80% of the revenue Focus on finding & satisfying these customers!

10. Which led us to Statistical Reports

11. Let’s make it perfectly clear! If you are the “Keeper of the Flame” you should be at conference!

12. Keeper Responsibilities Develop an Information Security Policy Securing Student Manager Protecting Customers from Identity Theft Training New Users Developing Data Entry Policies & Procedures Managing Data Backup Process Organizing & Supervising Updates

13. Anatomy of Functions No gratuitous bikini photos available – it’s not that kind of conference.

14. What is a function? Displays a field not available in cursor Format information Perform calculations on data Execute a specific task after the report runs

15. A few function basics Parameters are separated by commas You need opening (and closing) parens When needed either single or double quotes will work See SM Help for tons of info & help ADDCRSE(cocrse, “cobegdate”) Function Name Required ParamentersRequired Parameters Separating Comma Quotes Parens

16. Using Email Module A few questions to consider before hitting send... Is your subject line 5-8 words long (max 40 characters)? Have you proofread for spelling, dates, times and links? Is your message Concise? Is your physical mailing address and phone number listed? Did you include Unsubscribe instructions ? Do you have a Strong Call to action? Are you prepared to handle responses In a timely manner?

17. Speed Registration Made a lot of folks smile! Useful for large groups of students from one source, with one payor, when everyone is attending the same course

18. Financial Management Budget Builder, Pocket Ledger, Company Invoicing & Reporting

19. One report that caused ooohs & aaahs Reports / Courses / CEU Reporting / Detailed Summary Report (additional reports)

20. We couldn’t quit chatting about... Pay Grabber!

21. We can’t fit it all in in just an hour! But we also covered... Conference Management Importing & Exporting Name Tags & Table Tents SM Physical Fitness

22. What’s new in 7.2?

23. Watch your email for our 2011 Conference Survey!

24. Our next webinar... Student Manager Modules May 18, 2010 - 2:00 Central