1. Review Ch. 10 – E-Mails and Letters
© 2010, 2006 South-Western, Cengage Learning

2. E-Mail Heading includes: Use default margins and single line spacing
address(es) of recipient(s)
Separate with comma or semicolon and space
address of sender
Date the was sent
Subject of the
Use default margins and single line spacing
Tap ENTER twice to insert one blank line between paragraphs
May attach files
Slide 2

3. E-Mail Addresses Format: username@domain No spaces!
No spaces!
May use underscore or period in username
Username is also called the mailbox name
Slide 3

4. E-Mail Guidelines Be courteous
Keep s short but include all information
Place the most important points in the first few lines
Slide 4

5. Guidelines
Use correct grammar and standard punctuation and capitalization
Do not type in ALL CAPS
Proofread before sending
Do not send private or personal information
Slide 5

6. Microsoft Office Outlook
Slide 6

7. Block Format
Slide 7

8. Block Format (cont’d)
Slide 8

9. Find and Replace
In Editing group on the Home tab
Find
Replace
Slide 9

10. Zoom Zoom group on the View tab
Same as the Zoom group on the Print Preview tab
Zoom slide (at bottom right on the status bar)
Slide 10

11. Envelopes
In Create group on the Mailings tab
Slide 11

12. Tabs Drag tab to new position on ruler Drag tab off ruler to delete
Slide 12

13. Modified Block Style Lines that begin at center: Return address Date
Complimentary close
Typed signature
Typed title (if included)
Slide 13

14. Modified Block Style
Indented paragraphs
Open punctuation
Slide 14

15. Review Question
Which of the following is not part of a business-personal letter?
Writer
Letter mailing address
Salutation
Heading
Read the question and decide which answer you think is correct. Click the mouse to see the correct answer.
Click the mouse or tap the RIGHT ARROW key to continue Slide 15

16. ANSWER
Which of the following is not part of a business-personal letter?
Writer
Letter mailing address
Salutation
Heading
Click the mouse or tap the RIGHT ARROW key to continue Slide 16

17. Review Question
Which of the following is not a valid address format?
Joe
Read the question and decide which answer you think is correct. Click the mouse to see the correct answer.
Click the mouse or tap the RIGHT ARROW key to continue Slide 17

18. ANSWER Which of the following is not a valid e-mail address format?
Joe
Click the mouse or tap the RIGHT ARROW key to continue Slide 18

19. Review Question Which of the following is not an e-mail guideline?
Keep s short
Proofread before sending
Use open punctuation
Do not type in all caps
Read the question and decide which answer you think is correct. Click the mouse to see the correct answer.
Click the mouse or tap the RIGHT ARROW key to continue Slide 19

20. ANSWER Which of the following is not an e-mail guideline?
Keep s short
Proofread before sending
Use open punctuation
Do not type in all caps
Click the mouse or tap the RIGHT ARROW key to continue Slide 20

21. Review Question In mixed punctuation, what follows the salutation?
Comma
Colon
Nothing
Semicolon
Read the question and decide which answer you think is correct. Click the mouse to see the correct answer.
Click the mouse or tap the RIGHT ARROW key to continue Slide 21

22. ANSWER In mixed punctuation, what follows the salutation? Comma Colon
Nothing
Semicolon
Click the mouse or tap the RIGHT ARROW key to continue Slide 22

23. Review Question
All of the following lines begin at the center in a modified block style except
Complimentary close
Return address
Salutation
Typed signature
Read the question and decide which answer you think is correct. Click the mouse to see the correct answer.
Click the mouse or tap the RIGHT ARROW key to continue Slide 23

24. ANSWER
All of the following lines begin at the center in a modified block style except
Complimentary close
Return address
Salutation
Typed signature
Click the mouse or tap the RIGHT ARROW key to continue Slide 24