1. Table Manners & Place Settings

2. Objectives By the end of the presentation, participants will:
Know proper table manners in business or social setting
Gain skills to conduct themselves properly when eating in any situation

3. Table Manners & Place Setting
Posture and hand placement
Placement of napkin
Talking and chewing
When to begin eating and what to do if something is unreachable
Placing utensils at the end of meal

4. Table Manners & Place Settings
Ordering food
Using toothpicks and freshing up
Use of cell phones
When you have to sneeze, burp or blow your nose

5. Table Manners &Place Setting
Proper placement of utensils when setting table
American style and European style to hold utensils
When food is served family style
When presented with a finger bowl at the end of the meal
Serving yourself butter and placement of the butter knife

6. Dressing and Body Language

7. Objectives By the end of the presentation, participants will:
Identify ways to communicate and manage
impressions through proper dress
Understand universal body language
Gain a greater sensitivity to nonverbal
messages

8. Dress Language
Social or business setting - communicating ourselves to others
Dressing to control impression and reflect self-perception

9. Dress Language Professional presence for women Best Styles and colors
Suggested color combinations
Best fabrics, fit and comfort
Accessories
Basic wardrobe

10. Dress Language Professional presence for men Best Styles and colors
Suggested color combinations
Best fabrics, fit and comfort
Accessories
Basic wardrobe

11. Body Language Nonverbal messages Body motions and nervous gestures
Posture and handshakes
Facial expression and eye contact

12. Greetings, Introductions, and the Art of Good Conversation

13. Objectives By the end of the presentation, participants will:
Increase their level of confidence in unfamiliar situations
Acquire a set of guidelines for everyday living in a social and business environment

14. Greetings Beginning your greeting
If you ask someone “How are you?” be prepared to stick around for the answer
The typical greeting, “Good morning, how are you?” is simply a ritual. The appropriate reply is, “Fine thanks, and how are you?”
Once you are introduced repeating the persons name and saying, “Hello, Dr. Wilson it is a pleasure meeting you”, is a polite technique that helps you remember a person’s name

15. Greetings Informal and Inappropriate Greetings What’s shakin’ Yo
What’s Up or Wassup
What’s Happening
Hey
How you doing or How ya doin
How’s it Going
Holla

16. Greetings What is a good handshake? Dead Fish Palm Pincher
Bone Crusher
All American
Firm, Warm Handshake

17. Introductions The first impression: Putting Your best foot forward
During introductions make eye contact, rise, smile, and shake hands with the other person
Who should be introduced to whom?
Mention the most important person first (Based off of Rank, not gender). Present a gentleman to a lady. A young lady to an older one. A single woman to a married one.
Names are not enough, supply a nugget of information with the name to serve as a conversation starter
You’ve been introduced, now what?

18. Art of Good Conversation
Making a lasting impression
How do you want to be remembered
Body language and appropriate behavior
Establishing rapport
Good listening skills
Eye Contact, Nodding
Showing Interest in Others

19. Art of Good Conversation
Conversations to avoid
Money matters, including salaries, debts, and taxes
Personal topics or topics that could be embarrassing - age
The state of one’s health or someone else’s health
Controversial subjects, such as religion, politics, gossip
Gloomy or depressing topics -floods, world hunger

20. Art of Good Conversation
Starting a conversation at dinner of lunch: What do you talk about?
Use the word H E L P to recall topics for chitchat.
H - hobbies, interests
E - entertainment (music, movies, plays), events (Current)
L - leisure, literature, and law
P - photography, professionalism

21. Art of Good Conversation
The art of small talk is regarded as an important business and social skill
Utilizing the 5 W’s will help you to start a sentence
Who, What, When, Where, Why
Ask Open Ended questions so that you receive more than a Yes or No Answer

22. Self-Empowerment Checklist
Develop win-win negotiating skills
Strengthen communication skills (writing, speaking, listening)
Practice team-building skills – bringing people to consensus
Pursue deeper levels of job knowledge and skills
Acquire and practice trust-building skills and behaviors
Develop or enhance leadership skills
Identify personal negative habits and reduce them
Develop and practice assertiveness skills
Practice sharing my ideas, skills, knowledge more broadly
Learn and practice conflict resolution skills
Practice positive self-projection (in speech, dress, self-image)
Seek ways to broaden personal vision and creativity
Learn to be more politically savvy
Take initiative more often and generate the energy required to do so
Master techniques for managing personal stress productively
 Use this list to help you identify your development goals or select 1 or 2 goals to work on.