1. SW NEA Forum 5 th July Nicky Jones

2. Evolution 1991 – Loft insulation and draught proofing scheme 1996 – Cavity wall insulation added 2000 – Gas & electric heating added 2005 – Oil heating added 2009 – Major scheme changes – grant increase, e-bid and technical surveys 2013 – The End The future… ECO the new ‘Warm Front’

3. Budget Warm Front scheme re-opened April 2011 Revised changes to the qualifying criteria have made it difficult to find eligible households – SAP ratings This year’s budget £100 million. The scheme ends March 2013 Since 2000, assisted over 2.3 million households Overall spend for the scheme since 2005 = £2.2 billion

4. Year-to-date South West 2011-12 Received nearly 6,000 qualifying referrals Spend of £7.5 million Over 400 insulation measures Over 2,000 heating measures Cornwall biggest referrer with nearly 1,000 referrals and over £1.5 million spend First Quarter figures Referrals 660 Households surveyed 548 Spend £712,969

5. Promotion Recent activity Mendip, South Somerset and North Somerset mailings Countywide Somerset mailing with over 60’s PSR with WPD Leaflets – email peter.mccabe@carillionplc.com Articles for newsletters and press releases

6. Eligibility reminder Pension Credit - guaranteed or savings credit Income-related Employment and Support Allowance that includes a work related activity or support component Income Support or Income-based Jobseekers Allowance and have one of the following:- - parental responsibility for a child under 5 - child tax credit (which must include a disability or severe disability element for a child or young person) - disabled child premium - disability premium (enhanced or severed disability element premium) - pensioner premium (higher or enhanced pensioner premium)

7. Projects National Working with the 6 major utility companies on making Warm Front referrals Citizens Advice Bureau having joint branded Warm Front leaflets Regional Working with North Somerset Working with NEA in the South East

8. Stakeholder contacts Useful contacts -For any customer enquiries by stakeholders stakeholder.enquiries@carillionplc.com or call 0191 247 3822 -For stakeholder complaints customer.management@carillionplc.com or call 0191 245 8712 -For any system breakdown 0800 408 1437

9. Nicky Jones Regional Network Manager (South) 07930 587069 nicky.jones1@carillionplc.com