1. MGT/437 – Project Management © Westbrook Stevens 2001 castevens@email.uophx.edu 4/12/2015 Problem Solving

2. MGT/437 – Project Management © Westbrook Stevens 2001 castevens@email.uophx.edu 4/12/2015 Solving Organizational Problems Wall Created By Problems and Barriers Team Work X Communication Force Decision Making and Problem Solving Tools Skill Obtained in Using Tool Time When Problem Has Been Communicated and Team Has Been Empowered

3. MGT/437 – Project Management © Westbrook Stevens 2001 castevens@email.uophx.edu 4/12/2015 Solving Organizational Problems Wall Created By Problems and Barriers Team Work X Communication Force Skill Obtained in Using Tool Time When Problem Has Been Communicated and Team Has Been Empowered The Best Tools Will Never Work If The Time Is Not Available

4. MGT/437 – Project Management © Westbrook Stevens 2001 castevens@email.uophx.edu 4/12/2015 Solving Organizational Problems The Best Tools Will Never Work If The Team Has No Skill in Using Them Or If it is the Wrong Tool for the Job

5. MGT/437 – Project Management © Westbrook Stevens 2001 castevens@email.uophx.edu 4/12/2015 Solving Organizational Problems May Require Changing The Tool

6. MGT/437 – Project Management © Westbrook Stevens 2001 castevens@email.uophx.edu 4/12/2015 Number of Defects Different Types of Defects or Problems or Complaints

7. MGT/437 – Project Management © Westbrook Stevens 2001 castevens@email.uophx.edu 4/12/2015 Number of Defects What if Cost To Our Organization Looked Like the Green Bars?

8. MGT/437 – Project Management © Westbrook Stevens 2001 castevens@email.uophx.edu 4/12/2015 Number of Defects What if Risk to Safety Looked Like the Red Bars?

9. MGT/437 – Project Management © Westbrook Stevens 2001 castevens@email.uophx.edu 4/12/2015 Prioritization and Selection Techniques CriteriaA: CostB: Quality C: TimeD: Service E: Easy to Use A: Cost B: Quality C: Time D: Service E: Easy to Use Same Thing A A A A B B B C E/CE 4 3 2 0 2 +1= 5 4 3 1 3

10. MGT/437 – Project Management © Westbrook Stevens 2001 castevens@email.uophx.edu 4/12/2015 Compare Using Criteria of Cost Weighted as 5 Software Number 1Number 2Number 3Number 4Number 5 Number 1 Number 2 1 Number 3 12 Number 4 123 Number 5 1234 Same Thing 4 3 2 1 0 X5= 20 15 10 5 0

11. MGT/437 – Project Management © Westbrook Stevens 2001 castevens@email.uophx.edu 4/12/2015 Compare Using All Criteria Criteria / Software Number 1Number 2Number 3Number 4Number 5 Cost = 5 20151050 Quality = 4 0161284 Time = 3 691230 Service = 1 34221 Easy to Use = 3 961230 Total385248215