1. The Simple Secure Solution for protecting your mobile phone data Continue to next screen

2. This interactive tutorial is a guide to signing up for a new account with the MTN Backup & Restore Service, navigating the mtnbackup.mobi menu options and using the Cellulike Advanced application. Click on either of the options below to continue with a walk through of each. To navigate through the various screens, simply click on the page buttons, or screenshot menu buttons to view the content of these options. Cellulike Advanced Application www.mtnbackup.mobi MTNBackup.mobi Main Menu MTN Backup Service Tutorial Index Signing up for a new MTN Backup & Restore account MTN Backup & Restore Signup Process

3. The mtnbackup.mobi Main Menu Most of the Members Account management functionality can be carried out directly from the device using the mtnbackup.mobi main menu screen From your phone browser, go to www.mtnbackup.mobi Simply click on the menu buttons on any of the screenshots to navigate the menu options There is a second sub menu inside ‘Members Account Login’ Back to Tutorial Index

4. Change Language Selecting your language of choice from the drop down menu and clicking ‘Update’ will set the whole mtnbackup menu system to that language Back to Tutorial Index Back to mtnbackup Main Menu

5. Back to Tutorial Index Back to mtnbackup Main Menu Back to mtnbackup Main Menu Members Account Login To view more account management options, enter the account Username (phone number) and Password (activation code), then click ‘Continue’

6. Back to Tutorial Index Back to mtnbackup Main Menu Back to mtnbackup Main Menu Members Home Page - 1 Once logged in to the Members Home Page, the menu now displays these options – including the account Username and User ID These account functions can be used directly from the device Select / click on which menu option is required to proceed Click below to see the rest of the menu Menu continued

7. Back to Tutorial Index Back to mtnbackup Main Menu Back to mtnbackup Main Menu Members Home Page - 2 Once logged in to the Members Home Page, the menu now displays these options – including the account Username and User ID These account functions can be used directly from the device Select / click on which menu option is required to proceed Clicking on ‘Logout’ will take you back to the main menu Previous screen

8. Back to Tutorial Index Add New Device - 1 When adding a new device to an existing account, the Activation code used for that account is pre- filled Then check to make sure the Make & Model are being displayed correctly – if not, select the correct model from the dropdown menu (Note: It is important that the correct model of phone is selected, in order for the correct version of the app to be downloaded !) then click ‘Add New Device to Your Account’ Back to Members Home Page Menu Back to Members Home Page Menu

9. Back to Tutorial Index Add New Device - 2 The confirmation screen for successfully adding the new device to the account then select ‘Click here to install software’ Depending on the device being used, you will then be directed automatically to the relevant download centre where the application will then be downloaded and installed on the device Back to Members Home Page Menu Back to Members Home Page Menu

10. Back to Tutorial Index Installation & User Guide If an Installation & User Guide is required, enter an email address here and click ‘Send’ Back to mtnbackup Main Menu Back to mtnbackup Main Menu

11. Back to Tutorial Index Installation & User Guide Confirmation that the Installation & User Guide was sent successfully Back to mtnbackup Main Menu Back to mtnbackup Main Menu

12. Back to Tutorial Index Reload Application - 1 Select the appropriate device that needs to have the application reinstalled to Back to Members Home Page Menu Back to Members Home Page Menu

13. Back to Tutorial Index Reload Application - 2 (BlackBerry Bold Touch 9900) This confirms the device that the application is being reinstalled on Select ‘Click here to install software’ Depending on the device being used, you will then be directed automatically to the relevant download centre where the application will then be downloaded and installed on the device Back to Members Home Page Menu Back to Members Home Page Menu

14. Back to Tutorial Index Reload Application - 2 (Samsung Galaxy S4) This confirms the device that the application is being reinstalled on Select ‘Click here to install software’ Depending on the device being used, you will then be directed automatically to the relevant download centre where the application will then be downloaded and installed on the device Back to Members Home Page Menu Back to Members Home Page Menu

15. Back to Tutorial Index Friends & Family - 1 The Friends & Family service enables the customer to list up to 10 preferred contacts, that can all be informed of a customers new contact details at one time in the event of phone loss To start creating this list, click ‘Set Up’ Back to Members Home Page Menu Back to Members Home Page Menu

16. Back to Tutorial Index Friends & Family - 2 Enter the name, phone number and email address of a friend, or family member you would like to notify in the event of phone loss and click ‘Add New Contact’ Back to Members Home Page Menu Back to Members Home Page Menu

17. Back to Tutorial Index Friends & Family - 3 The first contact has been successfully added If another contact needs to be added, simply click ‘Add New’ and enter the next set of contact details etc. etc. This particular contact can be edited at any stage if required click ‘Edit Contact’ Back to Members Home Page Menu Back to Members Home Page Menu

18. Back to Tutorial Index Transfer Data Between Devices - 1 Click on the device that contains the data to be transferred from In this example, click on the BlackBerry Back to Members Home Page Menu Back to Members Home Page Menu

19. Back to Tutorial Index Transfer Data Between Devices - 2 Now choose the backup ID In this example, click on Backup ID: 19224 Back to Members Home Page Menu Back to Members Home Page Menu

20. Back to Tutorial Index Transfer Data Between Devices - 3 Now click on the device that data is being transferred to In this example, click on the Galaxy S4 Back to Members Home Page Menu Back to Members Home Page Menu

21. Back to Tutorial Index Transfer Data Between Devices - 4 This is the confirmation screen If everything is satisfactory click ‘Yes, this is correct’ Back to Members Home Page Menu Back to Members Home Page Menu

22. Back to Tutorial Index Transfer Data Between Devices - 5 The confirmation that the transfer was successful If another transfer is required, select ‘Transfer another backup’ If no further transfers are required, click on ‘Back to main menu’ Back to Members Home Page Menu Back to Members Home Page Menu

23. Back to Tutorial Index Transfer Storage - 1 To transfer storage space between devices, first click on the phone image for the device that the space is to be taken from In this example, click on the Galaxy Sll Back to Members Home Page Menu Back to Members Home Page Menu

24. Back to Tutorial Index Back to Members Home Page Menu Back to Members Home Page Menu Transfer Storage - 2 Enter the amount that is to be moved to another device In this example, 50 MB has been selected There is also the option to choose MB’s or GB’s then click on ‘Go to Next Step’

25. Back to Tutorial Index Back to Members Home Page Menu Back to Members Home Page Menu Transfer Storage - 3 Click on the phone image for the device that the storage space is to be given to (the Galaxy S4)

26. Back to Tutorial Index Transfer Storage - 4 Now observe that the 50MB was successfully transferred from the Galaxy Sll - across to the Galaxy S4 click on ‘Back to Members Home Page’ Back to Members Home Page Menu Back to Members Home Page Menu

27. Back to Tutorial Index Select Restore Point - 1 For tutorial example purposes, we will demonstrate selecting a restore point using an account with more than one device registered to it Click on the device image to select which device the restore point is going to be selected from In this example, click on the Galaxy S4 Back to Members Home Page Menu Back to Members Home Page Menu

28. Back to Tutorial Index Select Restore Point - 2 There are two previous backups – and the current Restore Point is from the last backup that was made (#1 – Backup ID 21031) In this example, we have decided to use a previous backup as the new restore point - to do this, click on #2 – Backup ID 21023 Back to Members Home Page Menu Back to Members Home Page Menu

29. Back to Tutorial Index Select Restore Point - 3 You will now see that the new current restore point has been set to #2 – Backup ID 21023 click on ‘Back to Members Home Page’ Back to Members Home Page Menu Back to Members Home Page Menu

30. Back to Tutorial Index Technical Information This screen displays various bits of technical information about the device being used (Note: This information may appear to be of no immediate value, but would be of importance in the event of supplying information when raising a Support Ticket) click on ‘Back to Members Home Page’ Back to Members Home Page Menu Back to Members Home Page Menu

31. Back to Tutorial Index The Cellulike Advanced Application Having used the www.mtnbackup.mobi menu to sign up for a new account, then downloaded and installed the application, you will have the Cellulike Advanced application icon displayed on your phone screen Click on the app icon to open and login to the application and start using the service click on ‘the Cellulike Advanced application icon’ Back to mtnbackup Main Menu Back to mtnbackup Main Menu

32. Back to Tutorial Index Back to home screen The Cellulike Advanced Application Splash Screen Having clicked on the app icon, the application ‘splash screen’ will open and the Username & Password login form will be displayed if it’s the first time the app has been opened, Continue to the Login screen Continue to the Login screen

33. Back to Tutorial Index Back to home screen The Cellulike Advanced Application Login Enter the account Username and Password that was entered during the signup click on ‘Submit’ The account login details only need to be entered for the first login, the next login will happen automatically after clicking on the app icon

34. Back to Tutorial Index Back to home screen The Cellulike Advanced Application Menu Once successfully logged in the application menu is displayed Select which ever option is required to continue Click on ‘Exit’ to close the application and go back to the phones home screen

35. Back to Tutorial Index Back to app menu The Cellulike Advanced Application - Backup Images Having selected Backup, and for the purposes of this tutorial, we will backup some images, music, documents and contacts Here, 3 Images have been selected (green ticks) - now from the top scroll menu, select Audios (Note; If the selected files exceed the amount of available storage space in the account, an alert message will be displayed) View Alert message

36. Back to Tutorial Index Back to app menu The Cellulike Advanced Application - Backup Audios Here, one Audio track has been selected (green tick) - now from the top scroll menu, select Documents (at the far right of the scroll menu)

37. Back to Tutorial Index Back to app menu The Cellulike Advanced Application - Backup Videos This is a Video file, but is not being selected for this example - now from the top scroll menu, select Documents

38. Back to Tutorial Index Back to app menu The Cellulike Advanced Application - Backup Documents From the Documents folder, one.xls file has been selected (File types that can be backed up include.doc -.docx -.xls -.xlsx -.pdf -.ppt -.txt etc) - Finally, Contacts, SMS / MMS and Calendar files are located under the ‘Others’ menu option, so, from the top scroll menu, select Others

39. Back to Tutorial Index Back to app menu The Cellulike Advanced Application - Backup Contacts, SMS / MMS & Calendar Here, Contacts have been selected, there are no SMS / MMS or Calendar files available So now, all of the required files have been selected. To continue with the backup, click on ‘Next’ in the top right corner

40. Back to Tutorial Index Back to app menu The Cellulike Advanced Application - Back Up Files Confirmation The Backup confirmation info panel is displayed to confirm the selected files for backing up Click on ‘No’ to amend or reselect files - Click on ‘Yes’ to continue with the backup Continue

41. Back to Tutorial Index Back to app menu The Cellulike Advanced Application - Backing Up Progress While the files is are backing up, a progress bar is displayed Clicking on ‘Cancel’ at this stage will cancel the backup process and the app will go back to the menu screen Click ‘Continue’ If there is a break in the connection during the backup, the following alert message will be displayed Continue View Alert Message

42. Back to Tutorial Index Back to app menu The Cellulike Advanced Application - Backup Successful The Backup Successful info panel is displayed when the backup is complete – and that’s it, all done! Click on ‘Continue’ to go back to the app main menu Then, if no further action is required, click on ‘Exit’ on the main menu to close the application

43. Back to Tutorial Index Back to app menu The Cellulike Advanced Application - Restore 1 Restore is selected from the app menu when it is necessary to download and restore backed up files to the phone Once the application has logged in, all of the files available for restoring will be displayed For this example, we will restore a music file and Contacts from a previous backup Click on ‘Continue’ to go to Contacts and select them for restoring … Continue

44. Back to Tutorial Index Back to app menu The Cellulike Advanced Application - Restore 2 Click on Contacts to select them for restoring – You will notice that for Contacts, it will say ‘Total: 1’- this is not because there is only 1 contact, it’s because Contacts are managed as 1 single combined file, and in this example, there are 175 Contacts in the ‘1 file’ – the total number of contacts will be displayed at the ‘Restore Successful’ screen Click on ‘Next’ at top right to start the restore process

45. Back to Tutorial Index Back to app menu The Cellulike Advanced Application - Restore 3 The Restore confirmation info panel is displayed to confirm the selected files for backing up Click on ‘No’ to amend or reselect files - Click on ‘Yes’ to continue with the restore Continue

46. Back to Tutorial Index Back to app menu The Cellulike Advanced Application - Restore 4 While the files is are downloading, a progress bar is displayed Clicking on ‘Cancel’ at this stage will cancel the restore process and the app will go back to the menu screen Click ‘Continue’ Continue

47. Back to Tutorial Index Back to app menu The Cellulike Advanced Application - Restore 5 The Restore Successful info panel is displayed when the restore is complete – and that’s it, all done! ( Note: if the device has an SD memory card, the restored files will be saved there, if no SD card is inserted, files will be restored to the device memory) Click on ‘Continue’ to go back to the app main menu Then, if no further action is required, click on ‘Exit’ on the main menu to close the application

48. Back to Tutorial Index Back to app menu The Cellulike Advanced Application - Settings The Settings screen enables new, or different login details to be entered if required Click on ‘Continue’ to return to the app main menu

49. Back to Tutorial Index Back to app menu The Cellulike Advanced Application - Terms Cellulike™ Terms & Conditions Click on ‘Go Back’ to return to the app main menu Go Back

50. Back to Tutorial Index Back to app menu The Cellulike Advanced Application - About Us Cellulike™ About Us info including the app Version number Click on ‘Go Back’ to return to the app main menu Go Back

51. Back to Tutorial Index MTN Backup Signup Process To subscribe, a short code SMS is sent from the phone (that has an MTN SIM) - send the message: C1 to 38388 Note: There are three Signup options that provide varying amounts of account storage space: C1 = 100MB C2 = 1GB C3 = 5GB Click on ‘Continue’ to get the next screen Continue Back to mtnbackup Main Menu Back to mtnbackup Main Menu

52. Back to Tutorial Index MTN Backup Signup Process A reply with this Link would then be sent immediately to the customer They click on this link - which will send them to the New Account Registration Form Click on ‘Continue’ to get the next screen Continue Back to mtnbackup Main Menu Back to mtnbackup Main Menu

53. Back to Tutorial Index MTN Backup Signup Process On the New Account Registration Form, the Activation Code is entered and the device model is displayed, if the model is not displayed correctly, simply select the correct model from the dropdown menu – the account username will be the subscribers mobile phone number (Note: The activation code also serves as the account password) Click on ’Submit’ or ‘Continue’ to get the next screen Continue Back to mtnbackup Main Menu Back to mtnbackup Main Menu

54. Back to Tutorial Index MTN Backup Signup Process The confirmation screen informing the customer that the new account was successfully created - and displays the Username and Password to be used for logging in to that account then select ‘Click here to install software’ Depending on the device being used, you will then be directed automatically to the relevant download centre where the application will then be downloaded and installed on the device Back to mtnbackup Main Menu Back to mtnbackup Main Menu

55. Back to Tutorial Index MTN Backup Signup Process In this example, the device being used is an Android device, which means the customer will be get the Play Store download centre screen then select ‘Install’ Depending on the device being used, you will then be directed automatically to the relevant download centre where the application will then be downloaded and installed on the device Back to mtnbackup Main Menu Back to mtnbackup Main Menu

56. Back to Tutorial Index MTN Backup Signup Process Having clicked on ‘Install’ to download the application, a popup window will be displayed – this informs the customer of the Permissions Settings that are required in order to download and install the application then select ‘Accept’ this allows the application to be downloaded and installed on to the phone Back to mtnbackup Main Menu Back to mtnbackup Main Menu

57. Back to Tutorial Index MTN Backup Signup Process Once the application has been downloaded and installed, the option to open the app is displayed. When this option is clicked, the application login screen will be opened where the customer enters their account username and password to continue Once logged in, the application menu will be displayed and they can start using the application immediately - select ‘Open’ Alternatively, they can close everything down and go to the phones home screen and click on the app icon to start using the app – but this is not the preferred process ! Phone Home Screen Back to mtnbackup Main Menu Back to mtnbackup Main Menu

58. Back to Tutorial Index Back to app menu MTN Backup Signup Process Enter the account Username and Password that was entered during the signup click on ‘Submit’ The account login details only need to be entered for the first login, the next login will happen automatically after clicking on the app icon Once logged in, the application menu will be displayed and the first backup can be made

59. Back to Tutorial Index Back to app menu MTN Backup Signup Process When the application has been installed on to the phone, the app icon will be available from either the Home screen, or the Apps screen From here, clicking on the app icon will open the application The first time the application is opened, the customers account login details will need to be entered Previous Screen

60. Back to Tutorial Index MTN Backup Signup Process In this example, the device being used is an Android device, which means the customer will be get the Play Store download centre screen then select ‘Install’ Depending on the device being used, you will then be directed automatically to the relevant download centre where the application will then be downloaded and installed on the device Back to mtnbackup Main Menu Back to mtnbackup Main Menu

61. Back to Tutorial Index MTN Backup Signup Process Having clicked on ‘Install’ to download the application, a popup window will be displayed – this informs the customer of the Permissions Settings that are required in order to download and install the application then select ‘Accept’ this allows the application to be downloaded and installed on to the phone Back to mtnbackup Main Menu Back to mtnbackup Main Menu

62. Back to Tutorial Index MTN Backup Signup Process Once the application has been downloaded and installed, the option to open the app is displayed. When this option is clicked, the application login screen will be opened where the customer enters their account username and password to continue Once logged in, the application menu will be displayed and they can start using the application immediately - select ‘Open’ Alternatively, they can close everything down and go to the phones home screen and click on the app icon to start using the app – but this is not the preferred process ! Phone Home Screen Back to mtnbackup Main Menu Back to mtnbackup Main Menu

63. Back to Tutorial Index Back to app menu MTN Backup Signup Process When the application has been installed on to the phone, the app icon will be available from either the Home screen, or the Apps screen From here, clicking on the app icon will open the application The first time the application is opened, the customers account login details will need to be entered Previous Screen

64. Back to Tutorial Index Back to mtnbackup Main Menu Back to mtnbackup Main Menu Technical Support Home Page The MTN Technical Support portal has various options should any assistance be required To see more, click on ‘Menu’

65. Back to Tutorial Index Back to mtnbackup Main Menu Back to mtnbackup Main Menu Technical Support - Options The MTN Technical Support portal has various options should any assistance be required In this example, click on ‘Frequently Asked Questions’

66. Back to Tutorial Index Back to mtnbackup Main Menu Back to mtnbackup Main Menu Technical Support - FAQ’s The Frequently Asked Questions page on the Support Portal has a list of helpful information that should answer any immediate questions that may arise This will hopefully reduce the need to get in touch with Support Click on ‘Back to mtnbackup Main Menu’

67. Back to Tutorial Index Back to mtnbackup Main Menu Back to mtnbackup Main Menu MTN Backup & Restore Reset Password - 1 To reset the password for an account, enter your full telephone number (an SMS will be sent to this number) Then click on ‘Reset My Password’

68. Back to Tutorial Index Back to mtnbackup Main Menu Back to mtnbackup Main Menu MTN Backup & Restore Reset Password - 2 An SMS will then be sent to that phone number The SMS contains a link that you click on to reset your password Click on ‘Go to SMS screen’ Go to SMS screen

69. Back to Tutorial Index Back to mtnbackup Main Menu Back to mtnbackup Main Menu MTN Backup & Restore Reset Password - 3 An SMS will then arrive at that phone number The SMS contains the link that you click on to confirm the reset of your password Click on ‘Password Reset’ link

70. Back to Tutorial Index Back to mtnbackup Main Menu Back to mtnbackup Main Menu MTN Backup & Restore Reset Password - 4 This screen then confirms that the Password reset was successful Now go back the SMS inbox to view the new Password Click on ‘Go to SMS screen’ Go to SMS screen

71. Back to Tutorial Index Back to mtnbackup Main Menu Back to mtnbackup Main Menu MTN Backup & Restore Reset Password - 5 The new password can now be entered, along with the username to login to the account When the link is clicked, it will go directly to the account Login screen Click on ‘Back to mtnbackup Main Menu’

72. Back to Tutorial Index My Device List - 1 The My Device List page displays all of the devices that are registered to the account Click on the device that view the options available - for example, you can change the name of each device to display a preferred name In this example, click on the Galaxy S4 Back to Members Home Page Menu Back to Members Home Page Menu

73. Back to Tutorial Index Back to Members Home Page Menu Back to Members Home Page Menu My Device List - 2 Click on ‘Edit Friendly Name’ and type in a preferred name for the device – the preferred name will then be displayed in place of the current make & model text Scroll further down the screen for more options – ie: View Backups, Reload Software, Update Make & Model, Detach Device and Technical Information Click on ‘Go further down the screen’ Go further down the screen Go further down the screen

74. Back to Tutorial Index Back to Members Home Page Menu Back to Members Home Page Menu My Device List - 3 Displayed here are - View Backups, Reload Software and Update Make & Model, Click again on ‘Go to bottom of the screen’ Go to the bottom of the screen Go to the bottom of the screen

75. Back to Tutorial Index Back to Members Home Page Menu Back to Members Home Page Menu My Device List - 4 Displayed here are – Detach Device and Technical Information, Click on ‘Back to Members Home Page Menu’

76. Back to Tutorial Index Back to app menu The Cellulike Advanced Application - Back Up Files Storage Space Alert When the selected files size exceeds the amount of available storage space in the account, this alert message is displayed Click on ‘OK’ to return to the files screen to amend the selection and continue with the backup Continue

77. Back to Tutorial Index Back to app menu The Cellulike Advanced Application - Back Up Files Backup Interrupted In this example we see the alert message that is displayed when there is an interruption in the connection while backing up, note the number and type of files being backed up …. Click on ‘Continue’ Continue

78. Back to Tutorial Index Back to app menu The Cellulike Advanced Application - Back Up Files Backup Interrupted If there should be an interruption in the connection while making the backup, this alert message is displayed – clicking on ‘OK’ will take you back to the app menu screen Click on ‘OK’ or ‘Continue’ Continue

79. Back to Tutorial Index Back to app menu The Cellulike Advanced Application - Back Up Files Backup Interrupted When you go back to the app menu, or when you next open the app, this message is displayed If you click on ‘No’ – the backup will be discontinued and a fresh backup can be made If you click ‘Yes’ – the backup will continue from the stage it reached before it was interrupted Continue

80. Back to Tutorial Index Back to app menu The Cellulike Advanced Application - Back Up Files Backup Interrupted If you clicked ‘Yes’ to continue the backup, the Backup Successful message will appear on completion Note: the continuation will only backup the files that that failed to backup during the interruption Click on ‘Continue’ to return to the application menu screen Continue

81. Back to Tutorial Index Back to home screen The Cellulike Advanced Application Menu Once back at the app menu screen, a fresh backup can be made, or you can Exit the app Click on ‘Exit’ to close the application and go back to the phones home screen

82. Back to Tutorial Index Back to mtnbackup Main Menu Back to mtnbackup Main Menu MTN Backup & Restore Update Password - 1 The Update (change) Password screen displays the customers current password – and gives information on what’s required when updating to a new password Scroll down to the bottom of this screen to get the entry field click on ‘Go to bottom of the screen’ Go to bottom of the screen Go to bottom of the screen

83. Back to Tutorial Index Back to mtnbackup Main Menu Back to mtnbackup Main Menu MTN Backup & Restore Update Password - 2 When the Update Password option is selected, a random password will be auto generated – in this example, nm6945 has been generated if something different is required, simply overwrite what’s there and enter a preferred password Click on ‘Go to next screen’ Go to next screen

84. Back to Tutorial Index Back to mtnbackup Main Menu Back to mtnbackup Main Menu MTN Backup & Restore Update Password - 3 For this example, the auto generated password has been overwritten with the preferred password - gtyuio4567 Then click on ‘Update Password’

85. Back to Tutorial Index Back to mtnbackup Main Menu Back to mtnbackup Main Menu MTN Backup & Restore Update Password - 4 This next (final) screen confirms that the new password has been successfully recorded as - gtyuio4567 The next time the customer logs in to the mtnbackup.mobi menu, or to the application, they must enter their username and this new password Then click on ‘Back to main menu’