1. UCA Lync Client for Avaya

2. Key Messages No Enterprise or Plus CAL required Works with Avaya ACE
You can use
Lync conferencing
Lync video
Seamlessly integrates Avaya with Lync
No need to deploy Enterprise Voice on Lync
Ensures customers “gracefully” transition to Lync
No need for Lync Enterprise or Plus CAL’s saves $246/user

3. Intro
The Unified Comms Alliance (UCA) Lync® Client is a UC software application which seamlessly integrates in the Microsoft Lync & Office suite and is interoperable with Avaya Aura ACE and Avaya IP Office (SIP only).
Major Avaya ACE features are implemented within this plug-in to Lync. It enables CTI (controlling your hard phone ie. 96xx, including Avaya softclients) functionality or a full featured VoIP softphone with one click.
For IP Office the client works in softphone mode only as a SIP endpoint.
Some of the features
Seamless integration in Lync/Office
Same Lync “look and feel”
Voice and HD video enables Lync (base license only required
Softphone or hard phone (CTI) mode
Full presence synchronisation in Lync/Avaya
Access to Active Directory and LDAP directories
Click to Call
Instant audio/video conferences with up to 16/8 participants without the need for additional server
No Enterprise or Plus CAL required
Supporting Windows7 & 8 32 & 64 Bit 3

4. Lync - FAQ
Most customers have “free IM&P from Microsoft this comes with the “Standard” CAL (client access lic), this is why lots of customers think Lync is “free”
Lync Enterprise Voice requires “Enterprise and Plus CAL’s costing US$123 each ie. US$246
The UCA Client DOES NOT require the additional CAL’s to function, ie the customer integrating Avaya and Lync saves US$246 per user
Make “great” IM & Presence from Microsoft “brilliant” with Avaya and the UCA. All of the desktop ease of Lync with the power, features and resilience of Avaya
Avaya has it’s own free client that requires Aura 6.2
Avaya client “turns off” (in standard install mode) key Lync features that customers want. What the UCA client does as standard is allow these features whilst still having the choice to use Avaya’s award winning UC features, and the World’s most popular contact centre products such as Avaya CMS.
In summary the UCA client with Avaya and Microsoft make a class winning solution. 4

5. FAQ Does the client use RCC ? Do I need AES or Audio Codes gateway?
Surely it will need Enterprise or Plus CALs?
Does it support Office 365?
Is it the same “look and feel” as the normal Lync client
No it does not and this feature is being removed by Microsoft in the next Lync release
No this is not required, we use web services directly into the Avaya ACE server
No. All we need is the base Lync license, Standard CAL
Yes fully supported, again we do not require the E3 or E4 license
There are 2 additional custom/application windows frame in the application (beside configuration). The video window (in case there is a video call) and the call control window 5

6. Lync Buddy List

7. Lync Conversation Window
Choose between a Lync call and via Avaya Communication Manager

8. Lync Keypad
Lync - Audiosettings

9. Outlook
All Lync “Click to Dial” buttons in MS Office and Internet Explorer can be used to start a call

10. Outlook
All Lync “Click to Dial” buttons in MS Office and Internet Explorer can be used to start a call

11. UCA Keypad UCA Call Control Transfer Hold Hang up Mute Audio Controls
Dialpad field for new call initiation can be opened just by clicking on the keypad icon
Transfer
Hold
Hang up
Mute
Audio Controls
Video
Keypad

12. Webpage
UCA Click to call

13. Any Application Mark & press F8 -> UCA Call
Works from any application

14.
Ctrl+Click to
initiate a call

15. Sharepoint
Ctrl+Click to
initiate a call

16. Word Online
Ctrl+Click to
initiate a call

17. Word Document
Ctrl+Click to
initiate a call

18. UCA user configuration