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Automated Network Management
Presented By: Mike Battistella President
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Agenda Solutions3 Overview Current State Challenges Requirements
10/04/17 Agenda Solutions3 Overview Current State Challenges Requirements Proposed Customer Solution Customer Results Q&A HP Confidential
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Introducing Solutions3
Solutions3 Proprietary
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Introducing Solutions3
Award Winning Consulting & Training Organization Specializing in Architecting, Implementing, and providing Training around IT Service Management Solutions Focus is on: Running IT like a business Aligning IT with the Business Our Results focus on: Running IT Like a Business Aligning IT With the Business Operational Effectiveness Improving Flexibility and Responsiveness
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Customer Overview Large Federal Agency Based in the Washington DC Area
Over 35,000 employees Over 800 locations across the globe Many networks supporting different entities of the organization
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10/04/17 Current State HP Confidential
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Complex Network Virtualization Cloud Initiatives
Cloud Computing IPv6 Virtualization Virtualization Cloud Initiatives UC&C Datacenter Modernization SAN Converged Networks MPLS Traffic Video Increasing Complexity SOA Security Mandates VoIP Wifi / WiMax Aberdeen: cost of network downtime is $69K per minute Unified Communications and Collaboration (UC&C) is a bit like a double-edged sword. While it improves productivity, it also introduces IT complexity. M&A More distributed Compliance Requirements More devices Time
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Customer Challenges The Network has become an intricate part of the business success of a company Visibility of the Physical and Virtual Network devices Health of the Diverse and Ever Changing Network I/O Performance and Manageability issues Isolating and Identifying where the problems are coming from in the Network Knowing When you Need More Resources Before its too Late
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Customer Requirements
10 April 2017 Customer Requirements Manage increasing network complexity and scale Maintain cost optimization as your network grows Integrate fault, availability, performance, and configuration management Quickly and easily deploy, train and operate Handle virtualization and complex services like MPLS, IPT and Multicast Adapt to new initiatives like Cloud Computing Automate compliance management, diagnostics, and remediation Solution must address current NOC and future needs Integrations are key; can’t do full management with just one piece of the puzzle. Virtualization for full visibility Automation for labor savings Customers don’t want to invest and keep re-investing in multiple resources and tools for managing and supporting their network environments Customers don’t want to deal with constant technology refreshes Other desired capabilities : Branding – allowing each customer instance to have a customized look and feel Ability to meet each customer’s SLAs, contractual obligations, billing, reporting and processes (workflows) Maintain linear cost structure as the client instances and network growth increase exponentially – these may include: License costs Maintenance efforts Infrastructure costs Customer responsiveness (add, delete, modify customer environments easily) Maintain tenants individually without impacting other tenant environments Need to deliver Service Level guarantees Regular (monthly / quarterly) reporting capabilities – eg: Performance HP Confidential
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HP Automated Network Management
10/04/17 HP Automated Network Management Customer Solution HP Confidential
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HP Network Management Center
10 April 2017 HP Network Management Center Redefining Network Management BSM ITSM Securely manage more customers, departments or sites at lower cost. Network Management Center Quickly and easily train, deploy, integrate & operate. Network Operation Center Automated Efficient Secure Efficiently monitor from a common console using unified network data. Customers are looking for solution that is Efficient, Automated, and Secure, that can provide fault, perf, change, config, compliance, trending, and reporting, and that can integrate in up the stack to BSM and feed network into business service management, as well as overall IT Service Management. – 1.5 mins Secure – tenancy, permissions, scale Efficient – unified data across Fault, Perf, Config, Compliance, and easy to deploy and operate Automated – root cause, compliance, diagnostics, remediation, config change Automate Root Cause Analysis, compliance, diagnostics & remediation. Fault Availability Performance Change Configuration Compliance Diagnostics Advanced Network Services Trending Reporting Manage cloud, virtualization & advanced network services. Private Clouds Enterprise Network Public Clouds HP Confidential
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The Network Solution Solution consists of: HP NNMi
HP iSPI for Performance Metrics HP iSPI for Performance for Traffic HP Network Automation HP Route Analytics Management System
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HP Network Node Manager i
One tool unifies Fault, Availability & Performance Monitoring Workflow-based navigation Extremely low administrative overhead Key incidents aligned with your environment Performance data in the context of network topology Scales to almost any environment, unified polling, a single configuration point and a common console reduce your costs Continuous Spiral Discovery guarantees up to date accurate topology and RCA Flexible deployment architecture – Global and Regional distribution supporting Multi- Tenancy By itself Best of Breed for Fault Management. The beginning and end of network management is knowing the topology and nobody does it better than NNMi. Everything else comes out of that. Then add scale and multi-tenancy, root cause analysis, and few clicks to get right at the info you need. Extreme scale, unified polling and a single configuration point reduces your costs Unrivaled single server scalability: 25 to 25,000 Devices continuous discovery and monitoring Low administrative overhead with correlated, optimized polling Common administrative interface saves time and training Flexible architecture allows for regional control with consolidation information: Global and Regional network managers Value-based pricing to accommodate your budget: Base configuration, bundles and plug-ins Workflow-based navigation - View the status of the entire network - Hierarchical structure allows navigation to detail - Drill-down to device, component, and incident detail views Extremely low administrative overhead - Quick deployment, easy upgrade - Simplified configuration and customization - Fast ROI, low TCO Key Incidents aligned with your environment - Unified Root Cause Analysis - Define your relevant, service impacting events Consistent presentation of fault and performance information in the context of network topology - Performance state visualized along with fault and availability state - Path Health - Analyze traffic trends and congestion - Isolate performance bottlenecks - Discover and report on your internal network testing (IP SLA) - Threshold based performance monitoring - Reduces MTTR though detection of negative trends - Application service delivery supported by end-to-end monitoring Multi-tenancy features including tenant user-level map and incident security allows you to manage more customers from one console – providing lower cost-of-ownership and allows you to increase focus on important customers, which will help you retain customers. Console usability improvements allow you to get to the root cause more quickly, making your operations more efficient, and improving customer satisfaction with faster resolution of issues. Actions now easier with right-click menus, breadcrumb history to easily retrace analysis steps, and improved lists management features. Analysis pane reduces number of clicks required to get to key information including availability, and thumbnail performance graphs (with iSPI Performance) NNMi goes above and beyond NNM 7.x with Multi-Tenancy and Global Network Management Architecture, Customizable Correlation, Real-time SNMP grapher, MIB browser, establishes differentiation with IPv6 , Card/port support and support for discovery of network connectivity of virtual servers. Aligned with the HP BSM unified operations initiative focused on health, management, and automation with data as the connective tissue allowing NMC to integrate better with tools customers already have. Unification of fault with more expansive and robust performance capabilities in concert with network topology information Improved NA integration – topology synchronization. Efficient | Automated | Secure
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Efficient | Automated | Secure
NNM Performance iSPIs “Performance is the New Fault” Performance data in the context of network topology provides a unique point of view of fault monitoring Predict problems and enable preemptive fixes Base-lining to identify normal usage patterns speeds implementation, cuts cost and quickly highlights performance anomalies You have fault, now add more intelligence around performance in the context of the topology. Sure the network is up, but how well is it performing now, and in the future. Then what are you going to do about it? High-level value prop for all performance iSPIs Consistent presentation of fault and performance information in the context of network topology - Performance state visualized along with fault and availability state - Path Health - Analyze traffic trends and congestion - Isolate performance bottlenecks - Discover and report on your internal network testing (IP SLA) - Threshold based performance monitoring - Reduces MTTR though detection of negative trends - Application service delivery supported by end- to-end monitoring . - Extreme scale, unified polling and a single configuration point reduces your costs - Continuous discovery and monitoring - Low administrative overhead with correlated, optimized polling - Common administrative interface saves time and training What’s new Multi-Tenancy Baselining of metrics Forecasting for future planning including projection of time to threshold breach Extended data retention periods for all data types Benefits Manage multiple customer environments from a single station Quickly identify anomalous network performance behavior Alert when network performance is trending toward near-term SLA breach Metrics points: The NNM iSPI for Performance Metrics provides unified fault and performance management. A key feature of this is the unified polling. NNMi uses the same SNMP process to collect fault AND performance information on the same poll – this provides efficient use of the network and eliminates an extra poll for performance metrics. Performance data is then compared against thresholds and is used to determine state/ status in NNMi views (e.g. map views). The NNM iSPI for Performance Metrics comes with a diverse array of out of the box reports; and also includes reporting for both component metrics (CPU, memory, etc.) and interface statistics (utilization, errors, discards). Unified fault and performance reduces MTTR though detection of negative trends before services are impacted. Furthermore, unified fault and performance increases operator efficiency and productivity by providing operators with access to and seamless workflows for both fault and performance data. With this access, operators are less likely to have to escalate issues to more advanced support personnel. Traffic points: The NNM iSPI Performance Metrics 9.00 adds network performance management capability beyond NNM iSPI Performance for Metrics 8.13, including: Increased scalability and performance, Integration with additional NNM iSPI products, high availability deployment architectures, extended device support and data export to CSV capabilities QA points: Discovery, Modeling, Data Collection and Visualization of IPSLA Tests, out of box and customizable reports, Metrics include: Reachability ICMP, One-way loss, Round-trip loss, Jitter, One-way delay, Round-trip delay, TCP/UDP Reachability Multi Tenancy and Security Groups shared with NNMi Scale to collect performance data from almost any size environment Performance data from real-time to long term forecast and trending Efficient | Automated | Secure
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Efficient | Automated | Secure
HP Network Automation Efficient Change, Automated Configuration & Secure Compliance Real-time network visibility, automation and control for both virtual and physical environments Automated change detection and configuration updates, policy enforcement, provisioning and patching Single platform to manage network device models across all manufacturers You can’t monitor without the visibility of the device configurations and to remediate issues. Save time and $$ with automation and visibility. Manage configurations with HP Network Automation. This software is used to automate network change, configuration, and compliance management. Adds more realtime to fault and perf to actual configuration changes, and for realtime compliance and remediation. Key features and benefits Reduce costs by automating time-consuming manual compliance checks and configuration tasks. • Manage virtual devices, virtual interfaces, and virtual device contexts just like all your other physical network devices. • Pass audit and compliance requirements easily with proactive policy enforcement and out-of-the-box audit, and compliance reports (ITIL, CISP, HIPAA, SOX, Gramm-Leach-Bliley Act [GLBA], and others). • Improve network security by recognizing and fixing security vulnerabilities before they affect the network, using an integrated security alert service. • Increase network stability and uptime by preventing the inconsistencies and misconfigurations that are at the root of most problems. • Use process-powered automation to deliver application integrations, which deliver full IT lifecycle workflow automation, without scripting. • Support SNMPv3 and IPv6, including dual-stack IPv4 and IPv6 support. HP Network Automation supports both of these technologies to provide flexibility in your protocol strategy and implementation. • Use automated software image management to deploy wide-scale image updates quickly with audit and roll-back capabilities. HP Network Automation software is used to automate network change, configuration, and compliance management. Increase compliance and security through auto-remediation Eliminates time-consuming and error- prone manual tasks Tightly integrated with NNMi Efficient | Automated | Secure
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HP Route Analytics Management
Now, ANM is monitoring fault and perf at layer 2, and RAMS adds the layer 3 component, and the glass is made larger and integrated again with context. Note that RAMS can be added to the ANM solution; available at additional cost. Metrics points: The NNM iSPI for Performance Metrics provides unified fault and performance management. A key feature of this is the unified polling. NNMi uses the same SNMP process to collect fault AND performance information on the same poll – this provides efficient use of the network and eliminates an extra poll for performance metrics. Performance data is then compared against thresholds and is used to determine state/ status in NNMi views (e.g. map views). The NNM iSPI for Performance Metrics comes with a diverse array of out of the box reports; and also includes reporting for both component metrics (CPU, memory, etc.) and interface statistics (utilization, errors, discards). Unified fault and performance reduces MTTR though detection of negative trends before services are impacted. Furthermore, unified fault and performance increases operator efficiency and productivity by providing operators with access to and seamless workflows for both fault and performance data. With this access, operators are less likely to have to escalate issues to more advanced support personnel. Traffic points: The NNM iSPI Performance Metrics 9.00 adds network performance management capability beyond NNM iSPI Performance for Metrics 8.13, including: Increased scalability and performance, Integration with additional NNM iSPI products, high availability deployment architectures, extended device support and data export to CSV capabilities QA points: Discovery, Modeling, Data Collection and Visualization of IPSLA Tests, out of box and customizable reports, Metrics include: Reachability ICMP, One-way loss, Round-trip loss, Jitter, One-way delay, Round-trip delay, TCP/UDP Reachability Real-time routing service monitoring at the protocol level Topology and event capture for forensics – replay historical changes Integration with NNMi Smart Path and Root Cause Analysis Simulation and modeling for predicting effects of routing changes WAN focused Traffic analysis with few collection points Efficient | Automated | Secure
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HP Automated Network Management
10/04/17 HP Automated Network Management Customer Results HP Confidential
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Customer Results Cost/Time Savings Quickly Identify problems
Retired a number of tools saving the support costs Modified ACLs across 900 devices in several hours, task previously took several weeks Identified a number of devices that were running an older non-supported IOS Quickly identified devices non compliant - older configuration template configured on devices Begun to automate and reduce manual time consuming tasks Quickly Identify problems Increased operator efficiency Upon device discovery identified 50 devices that were running on a single power supply and were at risk Identified the running device configuration was different than the startup on 30 devices Began to identify outages and were able to quickly start the triage and restoration of service Able to quickly identify performance issues effecting customers
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Efficient | Automated | Secure
10 April 2017 Requirements Met Managed increasing network complexity and scale Maintained cost optimization as the network grew Integrated fault, availability, performance, and configuration management Quickly and easily deployed, trained and operated Handled virtualization and complex services like MPLS, IPT and Multicast Adapted to new initiatives like Cloud Computing Automated compliance management, diagnostics, and remediation Manage your customer’s environments more economically and efficiently than they can Customers don’t want to invest and keep re-investing in multiple resources and tools for managing and supporting their network environments Customers don’t want to deal with constant technology refreshes Other desired capabilities : Branding – allowing each customer instance to have a customized look and feel Ability to meet each customer’s SLAs, contractual obligations, billing, reporting and processes (workflows) Maintain linear cost structure as the client instances and network growth increase exponentially – these may include: License costs Maintenance efforts Infrastructure costs Customer responsiveness (add, delete, modify customer environments easily) Maintain tenants individually without impacting other tenant environments Need to deliver Service Level guarantees Regular (monthly / quarterly) reporting capabilities – eg: Performance Efficient | Automated | Secure HP Confidential
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Re-Introducing Solutions3
Solutions3 Proprietary
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(pronounced Solutions-cubed)
Solutions3 LLC (pronounced Solutions-cubed) Expertise Areas Enterprise Management (ESM) Network: System: Application: Database IT Service Management (ITSM) Service Desk: Service Catalog/Portfolio ITIL Process: ISO 20000: CMDB Resource Capital Management (RCM) Training: Formal/Informal, Custom/COTS) Architecture & Tool Implementation NAICS Codes: 541512, 541519, Small Women Owned WBE:
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How to Contact Us Mike Battistella Domenic Battistella Bob Marino
Mike Battistella President Domenic Battistella Vice President Bob Marino Sales Specialist Mike Tucci Capture Manager
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10/04/17 Q&A HP Confidential
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