1. Campus Report Q1 2012
Ipsos Training Center

2. Main Achievements
During the First Quarter of 2012 the Ipsos Training Center (ITC) reached the following main achievements:
The campus was made available to former Synovate colleagues with a smooth transition that did not generate any kind of difficulties, growing 52% in active accounts
Specialism Courses
The courses were reviewed / A main part of them were updated to reflect the changes in the portfolio
Some courses on new tools were created and made available to any Ipsos employee
Training Webinars to quickly spread information about the tools were hosted with Marketing InnoQuest, Marketing MUM, Ipsos UU, Ipsos Healthcare, Ipsos ASI, Ipsos Media and IOTX.
Several actions preparing for Ipsos InnoQuest and Ipsos MUM School were implemented (update of courses, development of a face-to-face Registration page, setting of the systems, etc.)
First actions to promote an L&D community at Ipsos started to take place (a page in Yammer was created and some initial discussions and information started to be shared; i.e.: List of training options according to the different target audiences and profiles)
Different actions towards the improvement of internal communication about the ITC were launched (ITC open group in Yammer, forum discussions in Yammer, update of ITC brochures, ITC poster and video, announcements and news in OpenWorld)
A new tutorial to the ITC Campus was created. This tutorial is assigned by default to any new ITC Campus’ user.

3. Courses Offered
Number of courses available as at March 31st under each category:
Category
Number of available courses
EMPLOYEE CAMPUS
Specialism Courses 77
Leadership Academy 23
Newcomers 4
Subtotal
104
CLIENT CAMPUS
Courses for clients 19
Overall Total
123

4. Employees’ e-Campus usage
The e-Campus is currently being used in 73 countries compared to the 63 in which it was operating in the past Quarter.
The ITC grew 16% its geographical coverage during Q1

5. Employees’ e-Campus usage

6. Employees’ e-Campus usage
These charts show the ITC campus activity during Q1, considering the number of registrations in courses, regardless of completion.
Country
Total
Romania
260
Germany
256
Russia
247
United Kingdom
France
240
Netherlands
194
Turkey
136
Sweden
124
Bulgaria
122
Belgium
112
Poland
100
Switzerland 91
Spain 90
Norway 67
Czech Republic 61
Croatia 58
Denmark 51
Ukraine 35
Italy 32
Austria 20
Hungary 19
Serbia 16
Slovenia 11
Ireland 5
Bosnia and Herzegovina 4
Macedonia
Europe Overall
2602
Country
Total
United States
895
Canada
283
Argentina
255
Colombia
252
Peru
241
Brazil
224
Chile
151
Mexico
149
Venezuela 73
Bolivia 41
Guatemala 21
Costa Rica 18
Puerto Rico
Dominican Republic 17
Saint Lucia
Panama 16
Ecuador 2
America Overal
2673
Country
Total
China
744
India
442
Singapore
424
Korea
316
Vietnam
307
Japan
294
Indonesia
271
Hong Kong
270
Malaysia
251
Australia
210
Philippines
204
New Zealand
129
Taiwan 84
Pakistan 69
Thailand 55
APAC Overall
4070
Country
Total
South Africa
777
Kenya
195
UAE
104
Saudi Arabia
102
Egypt 92
Jordan 81
Nigeria 65
Morocco 33
Lebanon 23
Kuwait 17
Uganda 14
Tanzania 13
Tunisia 10
Ghana 5
Zambia 4
Bahrain 3
Iran
MEA Overall
1541
Q1 empl. registrations
10886
Employees’ registrations to courses grew 137% in Q1

7. Country Top 5 – Course Enrollment
UNITED STATES (892)
SOUTH AFRICA (777)
CHINA (729)
INDIA (441)
SINGAPORE (424)

8. Level of Completion
The following chart shows the level of completion of the courses in which employees enrolled during the First Quarter of 2012.
Completed
Passed
Failed Exam
Started
Unstarted
AMERICA 1%
35% 0%
10%
54%
ASIA
44%
11%
43%
EUROPE 2%
53%
MIDDLE EAST & AFRICA
49%
12%
38%
Completed: exam not passed yet
Passed: exam successfully completed / certificate has been issued
Started: course not finished yet
Unstarted: courses assigned but still pending to start

9. Average of Courses taken in Q3
REGION
Employees with activity in the campus during Q1
Registrations Q1
Average of courses per employee w/ activity in Q1
AMERICAS
781
2673
3.42
ASIA PACIFIC
622
4070
6.54
EUROPE
834
2602
3.12
MEA
353
1541
4.37
TOTAL
2590
4584
1.77
Average of courses taken in Q1 by each employee with activity in the campus during the same period of time
Average of courses taken in Q1 by each employee with an account created in the campus
REGION
Employees with an account in the campus
Registrations Q1
Average of courses per employee w/ account in the campus
AMERICAS
2711
2673
0.99
ASIA PACIFIC
2070
4070
1.97
EUROPE
2400
2602
1.08
MEA
667
1541
2.31
TOTAL
7848
10886
1.39

10. Penetration Rate
REGION
Employees with activity in the campus during Q1
HC as of March 31th
Penetration rate: Employees w/activity in Q3 / Total HC
AMERICAS
781
5164
15.12%
ASIA PACIFIC
622
4282
14.53%
EUROPE
834
6774
12.31%
MEA
353
1674
21.09%
TOTAL
2590
17894
14.47%
Employees with activity in the campus during Q1 over Ipsos Headcount as of March 31th
Employees with an account created in the campus over Ipsos Headcount as of March 31th
REGION
Employees with an account in the campus
HC as of March 31th
Penetration rate II: Employees w/ account in the ITC / Total HC
AMERICAS
2711
5164
52.50%
ASIA PACIFIC
2070
4282
48.34%
EUROPE
2400
6774
35.43%
MEA
667
1674
39.84%
TOTAL
7848
17894
43.86%

11. Client Campus activity
Courses Top 5 among clients
According to the number of registrations received – Q1
Clients Top 5
- According to the number of registrations for courses – Q1
Advertising Research
Market Research Overview II
Statistics
Market Research Overview III
Kraft
Accela Marketing
Ron Santa Teresa / Zein
Selkut University / Watanya
Total number of registrations for courses, during the period: 195 -decreased 53% from previous quarter-

12. Curricula
New and improved courses and training materials, made available in the Campus during the First Quarter:
Vantis Concepts
LineQuest
PackQuest
InnoScreen Insights
InnoCPT
ICE
Designor (for clients)
Ipsos Business Consulting: Octopus
Security Awareness for IT professionals
Webinar Recordings held in the period (Ipsos Open Thinking Exchange, ASI, InnoQuest, Ipsos MUM, Ipsos UU, MediaCT)

13. Next Quarter Challenges
Next Quarter will face the following challenges:
Keep on updating some of the current Specialism courses being offered.
Improve the Softskills curricula.
Run InnoQuest and MUM School in all regions.
Update of the ASI Newcomers program.
Start developing training courses and materials about Ipsos’ processes.
New courses / training materials to come:
Personal Effectiveness
Performance Management
Development philosophy at Ipsos
Getting familiar with Censydiam
Several courses on Ipsos processes

14. Thanks!