1. BID 2009, A4 Justine Aylmer, Jonathan Bidwell, Diya Gangopadhyay, Varnali Shah

2. BID 2009, A4 What is it? A kiosk at the Pittsburgh Int. Airport Helps you track your checked baggage Entertains you as you wait for your bags

3. BID 2009, A4 Why the Airport? Timeless, placeless… Waiting, information needs

4. BID 2009, A4 Problem Selection Baggage Claim Ground Transportation People picking up friends

5. BID 2009, A4 Research

6. BID 2009, A4 Directed Storytelling Baggage hassles Airport layovers Bumping into people

7. BID 2009, A4 Observations Baggage pickup (anxiety) Existing kiosks do not help with baggage tracking People Waiting (opportunity)

8. BID 2009, A4 Interviews People waiting at the Airport Concern about delayed baggage Waiting for ground transport Problems finding transportation

9. BID 2009, A4 Design Model (synthesis)

10. BID 2009, A4 Ideation and Evaluation

11. BID 2009, A4 Key Ideas Generated Transportation –Ground transportation finder –Big screen baggage display Baggage Pickup –Kiosk to track bags –Visual tags –“Bag Races!” –Light-up baggage on carousel –Mobile message

12. BID 2009, A4 Feedback from Critique Bag tracking important Privacy concerns Mobile messaging (vibration) – mixed reactions Visual tag (favorable response)

13. BID 2009, A4 Speed Dating Airport simulated in the lab Paper prototype props used Evaluated baggage finding and transport ideas using a “speed dating” technique

14. BID 2009, A4 Ideas Selected Bag tracking kiosk – Info need Big screen baggage display –Bag Race – Entertainment Visual Tags – Baggage identification

15. BID 2009, A4 Final Design

16. BID 2009, A4 Key Features Baggage tracking Estimated time of bag arrival Mobile Message Baggage Display –“Bag Race” –Interactive ticket waving

17. BID 2009, A4 Information Architecture Check-in kiosk Baggage Assist kiosk

18. BID 2009, A4 Kiosk Size (Ergonomics)

19. BID 2009, A4 Kiosk Location

20. BID 2009, A4 Kiosk Location High visibility Accessible Short lines

21. BID 2009, A4 Sensors Identify Bags –Bar code scanner –Tag scanner (infra-red camera) Spherical Motion Camera –Detect ticket waving movement Bar code scanner for kiosk –Get estimated bag arrival time Statistical time estimates

22. BID 2009, A4 Bag Tracking Sensors

23. BID 2009, A4 LadyBug camera Spherical Camera

24. BID 2009, A4 Video Sketch