1. A4 FORMAT Please don’t change page set up to A3, print to A3 paper and fit to scale 1 N.F.F. Wasting Time and Money Flybe Aviation Services

2. A4 FORMAT Please don’t change page set up to A3, print to A3 paper and fit to scale 2 Agenda What Costs Do We Suffer From N.F.F’s How We Identify N.F.F’s Why Do We Have N.F.F’s How Do We Reduce N.F.F’s

3. A4 FORMAT Please don’t change page set up to A3, print to A3 paper and fit to scale 3 Agenda What Costs Do We Suffer From N.F.F’s How We Identify N.F.F’s Why Do We Have N.F.F’s How Do We Reduce N.F.F’s

4. A4 FORMAT Please don’t change page set up to A3, print to A3 paper and fit to scale 4 How Do We Identify N.F.F’s I Believe at Flybe We See 3 Types of N.F.F.  Operational Direct (Resets)  Technical Dispatch Reliability Reports  Operational Indirect (Component Replacements)  Technical Dispatch Reliability Reports  Shop Strip Reports  Shop Failures  Strip Reports  Technical Dispatch Reliability Reports.

5. A4 FORMAT Please don’t change page set up to A3, print to A3 paper and fit to scale 5 How We Identify N.F.F’s Turbo Prop Q400 WATOG Figures

6. A4 FORMAT Please don’t change page set up to A3, print to A3 paper and fit to scale 6 How Do We Identify N.F.F’s E- Jet WATOG Figures

7. A4 FORMAT Please don’t change page set up to A3, print to A3 paper and fit to scale 7 How Do We Identify N.F.F’s Difference between Flybe and Bombardier WATOG Figures  Flybe WATOG 97.99% which in Nov had 14 cancellations and 153 delays over 15 mins.  These delays are shown by ATA category above.

8. A4 FORMAT Please don’t change page set up to A3, print to A3 paper and fit to scale 8 How Do We Identify N.F.F’s Difference between Flybe and Bombardier WATOG Figures  Bombardier, working with Flybe review the delay reports and Bombardier would report the WATOG as 98.96%. (Non Chargeable 80).  The 0.97% difference can be broken down into 4 categories.

9. A4 FORMAT Please don’t change page set up to A3, print to A3 paper and fit to scale 9 How Do We Identify N.F.F’s Difference between Flybe and Bombardier WATOG Figures  Focusing on the N.F.F. figure shows that of the 0.97% non chargeable 0.21% is down to N.F.F.  As I’m sure you are aware an increase in technical performance of 0.21% is a valued improvement.

10. A4 FORMAT Please don’t change page set up to A3, print to A3 paper and fit to scale 10 How Do We Identify N.F.F’s Technical Dispatch Reliability Reports

11. A4 FORMAT Please don’t change page set up to A3, print to A3 paper and fit to scale 11 How Do We Identify N.F.F’s Technical Dispatch Reliability Reports DateFLEETA/CBaseATAFaultAction 21-Oct-12Q400 G- JECN 7320T/LOG 729911. #2 engine fault code 902A ADD`ed iaw MEL. (T/LOG 729916 - #2 engine FADEC replaced and op test c/o iaw 71-00-00. Engine start c/o - satis. No codes on #2 engine. ADD closed) 26-Nov-12Q400 G- FLBA 7320 T/LOG 720241. #2 engine fault codes 805 A&B, 722B and 738B FIM 73-20-00-810-807 c/o. Fault code 738 channel B latched. ADD`ed (T/LOG 720243 - FADEC replaced - original fault codes cleared. Fault code 902 latched on CDS. FIM 73-20-00-810-863 c/o would not clear. Suspect FADEC unit - original FADEC refitted. ADD remains open) The Technical Dispatch report below shows an Operational Indirect delay attributed to having the No2 Engine FADEC replaced by a unit which had failed previously and was then found to fail again. This component had been through a shop test and was NFF.

12. A4 FORMAT Please don’t change page set up to A3, print to A3 paper and fit to scale 12 How Do We Identify N.F.F’s ST Aerospace Shop Strip Reports Flybe July-Sept2012  Total number of scheduled & unscheduled removals between July 2012 & September 2012 is 761  143 of these removals classed as NFF  Total number of NFF represents 19% of all removals

13. A4 FORMAT Please don’t change page set up to A3, print to A3 paper and fit to scale 13 How Do We Identify N.F.F’s ST Aerospace Shop Strip Reports Flybe July-Sept2012 Total Removals & NFF removals by Part Number

14. A4 FORMAT Please don’t change page set up to A3, print to A3 paper and fit to scale 14 Agenda What Costs Do We Suffer From N.F.F’s How Do We Identify N.F.F’s Why Do We Have N.F.F’s How Do We Reduce N.F.F’s

15. A4 FORMAT Please don’t change page set up to A3, print to A3 paper and fit to scale 15 What Costs Do We Suffer From N.F.F’s  Cancelations Delay Costs  Component Replacement Costs  Shop Visit Costs  Stock Holding Costs  Maintenance Crew Costs

16. A4 FORMAT Please don’t change page set up to A3, print to A3 paper and fit to scale 16 Agenda What Costs Do We Suffer From N.F.F’s How Do We Identify N.F.F’s Why Do We Have N.F.F’s How Do We Reduce N.F.F’s

17. A4 FORMAT Please don’t change page set up to A3, print to A3 paper and fit to scale 17 Why Do We Have N.F.F.s My Views  Component design is poor (DDV)  Aircraft system design is poor (De-Ice)  The system functional test is weak  The shop visit test is weak

18. A4 FORMAT Please don’t change page set up to A3, print to A3 paper and fit to scale 18 Agenda What Costs Do We Suffer From N.F.F’s How Do We Identify N.F.F’s Why Do We Have N.F.F’s How Do We Reduce N.F.F’s

19. A4 FORMAT Please don’t change page set up to A3, print to A3 paper and fit to scale 19 How Do We Reduce N.F.F.s Again My Views  Improve system/component design (Self/Functional Test)  Improve Repeatable Defect reporting (Electronic Tech log)  Work with spares providers to identify “rogue” parts  Work with overhaul/test providers to provide feedback and improve quality of tests

20. A4 FORMAT Please don’t change page set up to A3, print to A3 paper and fit to scale 20 N. F. F. Wasting Time and Money SUMMARY Thanks for giving me the opportunity to talk to you today and more so for listening. I hope it has been of some interest and may be, some value? Just to recap what we have covered: How We Identify N.F.F’s What Costs Do We Suffer From N.F.F’s Why Do We Have N.F.F’s How Do We Reduce N.F.F’s

21. A4 FORMAT Please don’t change page set up to A3, print to A3 paper and fit to scale 21 N. F. F. Wasting Time and Money SUMMARY At Flybe over the last 9 years we have been driven to continually improve our performance. The Airline Industry have pushed us and continue to push us, to deliver more reliable Aircraft whilst offering less time for maintenance! As always Airlines want more for Less! As I hope I have shown in the Nov WATOG report we could of improved the Airlines performance by 0.21% just by removing the NFF issues. Thank you again. Any Questions.