1. People in Organisations
Unit 4
People in Organisations

2. Pass 3/Merit 2 Produce a job description and person specification Report on interview with Hannah Pass 4 Produce a letter of application and CV for a job Complete an interview for a job Distinction 2 Analyse how effective recruitment contributes to an organisation’s success

3. The Recruitment Process

4. Stage 1: Identify the Post
Do we want a teacher?
What subject
will they teach?
Full time or part-time?

5. Stage 2: Produce a Job Description and Person Specification

6. Stage 3: Advertise the Post
Newspaper
Job Centre
Website

7. Stage 4: Shortlist

8. Stage 5: Interview

9. Stage 6: Offer the Post

10. Stage 7: Ask for References

11. Stage 8: Inform Unsuccessful Applicants

12. Why does Brighouse High School need to recruit the right people for the job?

13. How important is effective recruitment for the School?
The quality of the staff affect:
Behaviour of students
How much students enjoy school
Examination results
Image of the school
Future applications

14. Job Description
Detailed explanation of roles and responsibilities of the post advertised
Refers to post available rather than person

15. Job Description Example
Receptionist
To answer the telephone
To pass on messages
To greet visitors
To inform staff that visitors have arrived
To receive the post
To ensure visitors sign in
To undertake any reasonable task that the owner asks

16. Job Description Activity
Using the worksheet provided, complete a job description for a Business Studies teacher at Brighouse High School.
Brighouse High School
Teacher of Business Studies
Gill Wright
Full Time

17. Business Studies Teacher Job Description
To plan lessons
To mark students’ work
To attend parents evenings
To register students every day
To cover absent staff
To prepare students for examinations
To take part in extra curricular activities
To take on the role of a form tutor
To undertake any reasonable task that Mrs Cresswell asks
Why have
this
statement?

18. Activity Watch the interview with Hannah
Activity Watch the interview with Hannah. Use the worksheet provided to make detailed notes on the types of work Hannah does in her job.

19. Task M2 P3 Write a report explaining that you interviewed Hannah.
Describe the duties that she has to carry out on a day-to-day basis.

20. Customer Assistant at Tesco
Stack shelves immaculately
Take customers to a product they cannot find
Answering customer queries
Help warehouse staff with deliveries
Fill promotion displays
Display merchandising units
Ensure aisles are tidy and clear
Work on the cash tills
Pack bags for customers and/or assist with carrying bags to cars

21. Task: Produce a Job Description for a Specific Job
Produce a job description for a customer service assistant at (Tesco)
Include: Name of the business; name of the post, who they are responsible for, whether it is part-time or full-time
Use the Brighouse High School design to help

22. Task: Produce a Job Description for a Specific JobM2
For M2:
must create a headed notepaper design at the top and include all the relevant details about the business
must show range of tasks that you will have to complete while doing the job – these must be explained clearly
must have “concluding” statement that covers all eventualities
must submit the report from the interview with Hannah

23. Job Description Example
Receptionist
To answer the telephone
To pass on messages
To greet visitors
To inform staff that visitors have arrived
To receive the post
To ensure visitors sign in
To undertake any reasonable task that the owner asks
“concluding” statement
that covers all eventualities

24. Headed Notepaper
Plus
Address and Post Code of the store

25. On the back of the worksheet:
What makes a good teacher?
Write down four things that make a good teacher.

26. Pass 3/Merit 2 Produce a job description and person specification Report on interview with Hannah Pass 4 Produce a letter of application and CV for a job Complete an interview for a job Distinction 2 Analyse how effective recruitment contributes to an organisation’s success

27. Tasks today …
Produce a person specification for a customer service assistant at Tesco (P3)
Write up a summary of the interview with Hannah (M2)

28. Person Specification
List of all the qualities, characteristics and qualifications required to do the job
Refers to the type of person the business wants to recruit

29. Person Specification Activity
Using the worksheet provided, complete a person specification for a Business Studies teacher at Brighouse High School.
What qualities and characteristics are essential?
Which qualifications are essential
Which qualities and characteristics are desirable?
Which qualifications are desirable?

30. Business Studies Teacher Person Specification
Essential Qualities
Ability to teach GCSE and A Level
Good communicator
Good discipline
Well organised
Excellent attendance and punctuality
Gets on with pupils
Helpful
Sensitive
Desirable Qualities
Ability to offer extra curricular activities
Experience of teaching Btec subjects
Can inspire pupils
Could organise and help with trips
Imaginative
Cheerful
Polite

31. Business Studies Teacher Person Specification
Essential Qualifications
Teaching qualification
Degree in Business Studies
Desirable Qualifications
Further degree
ICT qualification
Driving licence
First Aid Certificate

32. Watch: Talking Heads and the interview with Hannah Make a note of the characteristics and qualities required for the post of warehouse assistant. What qualifications would be required?

33. Task: Produce a Person Specification for a Specific Job
Produce a person specification for a customer service assistant at (Tesco)
Include: Essential qualities, characteristics and qualifications; desirable qualities, characteristics and qualifications
Use the Brighouse High School design to help

34. Task: Produce a Person Specification for a Specific JobM2
For M2:
must show range of qualities and characteristics that are needed to do the job effectively
Use your Tesco headed notepaper at the top
Must write a brief summary explaining (with examples) why you think some qualities are “essential” others are “desirable”

35. P4 Complete an application and interview for a specific job

36. Watch: Talking Heads Letters of Application and CVs Application Forms Arriving at the store Complete the worksheet: Do’s and Don’ts of interviewing P4

37. Tesco Application Form

38. Application Form P4
Using the form provided, complete an application for the post of Customer Service Assistant at Tesco PLC.
Take care with presentation, spelling and grammar

39. Curriculum Vitae: CV P4 Personal details Education Work experience
Hobbies and interests
Names and contact details of two referees

40. Letters of Application

41. Format for Letter of Application
Headed Notepaper:
Your address, telephone
number, e mail, mobile
phone number etc
You start here
Format for
Letter of
Application

42. Letter of Application P4 Aim:
Read the job description and person specification and write a letter that shows you can do these tasks and have these characteristics.
Work Experience:
Year 11 work placement
Any part-time work
Any voluntary work
Baby sitting

43. Letter of Application P4 Responsibilities: School prefect Team captain
Team member
Librarian
Outside interests:
Scouts/guides
Sport
Any activities you do outside of school

44. Starter Activity:
Listen to the question and hold up the card that is the correct answer.

45. Application form for Tesco
Work completed so far …
Job Description
Person Specification
Application form for Tesco
Letter of application CV

46. Objectives today …
To re-cap on the types of documents used in the recruitment process
To understand the preparation required before an interview
To understand how to create a good impression at an interview
To understand what “not to do” at interview

47. What do you know about interviews?
Imagine you are giving some advice to your friend who is due to have an interview for a job.
Write down what preparation your friend needs to do before they go to the interview.
Write down what you think your friend needs to remember to do while they are being interviewed.
Write down a list of things they should NOT do at interview.
Total up how many statements you
have in each box.

48. P4
Finish watching the “Talking Heads” DVD. Watch the performance of the six applicants and complete the “Do’s and Don’ts of Interviewing” worksheet.

49. Tasks Today …
Finish all letter, CV, Job description, Person specification (P4 and M2).
2. Write up “Interview with Hannah” worksheet (M2).
3. Create an information sheet for your friend which explains the do’s and don’ts of interviewing.

50. Complete an interview for a job

51. P4
Using the worksheet provided, make notes on how you would answer the questions if you were being interviewed for a job at Tesco.

52. In pairs, take turns to interview each other
In pairs, take turns to interview each other. Complete the assessment sheet.

53. Overall Comment:
“Overall, XXX completed a very good/good/satisfactory interview. XXX was …… (comment on the appearance and behaviour of your interviewee) XXX answered the questions very well/fairly well. XXX gave a good answer about … I would/would not recommend XXX for a post at Tesco because ……

54. Analyse how effective recruitment contributes to an organisation’s successD2
Explain the main objectives of Tesco
Describe the recruitment process Hannah had to follow when she applied for the job at Tesco
Why is it important for Tesco to produce a job description and person specification before they advertise the post?
What might be the consequences if they did not produce these documents?
Explain why the interview process is effective for Tesco and how it will help the company achieve its objectives
Analyse the alternative methods Tesco could have used and explain why the company do not use them

55. D2
1. Tesco Objectives
To create value and choice for customers to earn their lifetime loyalty
To grow the core UK business
To expand internationally and focus on giving local customers what they want
To be as strong in non-food products (eg clothes, DVD and CD’s)

56. 2. Recruitment Process at TescoD2
Look for a local store advertising for vacancies
Complete an application form (from Tesco website)
Take the form to the local store that is recruiting
Attend interview: tour of store, meet staff, interview with team leader, group activity answering questions, work shadowing employee on the till

57. 3. Advantages of using a Job Description and Person Specification
Easier to short list the applications – check person has necessary skills and qualifications
Ensures person interviewing assesses the applicant accurately
Meets equal opportunities laws – fair treatment of all applicants regardless of age, gender, race, disability
Reduces chance of legal action by applicants

58. 4. Consequences if a JD and PS were not produced
Could employ someone with the wrong qualities and characteristics
Could impact on sales and profit
Costly to dismiss an employee for incompetence
Company could get sued if equal opportunity laws are not followed
Could result in court action
Affects the image and reputation of the supermarket

59. 5. Why the interview process is effectiveD2
Look for local store – only get applicants where they are needed locally
Apply via website – convenient for applicants, saves on postage for Tesco
Group exercise – can compare all the applicants together in one group
Individual interview – better for people who are shy
Work shadowing – applicant can experience the job first hand

60. Alternative Methods Tesco could use
References:
School do not know applicant in a supermarket situation
Referee may be biased (give an example)
Aptitude Tests:
Ability in maths and English not as important as personality and being able to work in a team

61. Homework: Visit your local Tesco store and complete the questionnaire, assessing whether or not Tesco’s recruitment strategy works effectively. D2

62. Add a conclusion to D2: Based on your observations, do you think the recruitment process at Tesco is effective?