1. Divisional Engineer (Mediation and Billing)
Welcome To
Workshop on CDR
BRBRAITT, JABALPUR
Nukala Prabhakar
Divisional Engineer (Mediation and Billing)

2. Overview of Billing Mediation Filtered CDRs Errored CDRs Billing Usage
Guiding
Error CDRs
Ex: 152
MCAP
SSA concern
Error codes:
152
3412
440
2076
Usage Rating
Error CDRs
Ex: 3412, 430,
440, 2070,
2076, 3377
CAP
Invoicing Module
BIP

3. Unbilled Accounts
Billing
Mediation

4. Pending Time gap confirmations Billing Rating issues/CDR errors
Unbilled Accounts
Mediation
Pending Time gap confirmations
Billing
Rating issues/CDR errors
Error 440
Error 2070, 2076
Error 152
Masterless
ID2
P2-P3 mismatch
Invoicing issues

5. Invoicing Issues Configured CDR plan is different from Source plan
Wrong charging of Sulabh customers
Charging of min guarantee for PTs
Discounts are not attached by CSR
Wrong rating of calls due to plan change
Invoicing Issues

6. CDRs/IPDRs worth > Rs.20/-
Usage before/after inactive date
No Plan
P2-P3 mismatch
Invalid A/B Number

7. Error Clearance Process
Masterless cases – Error # 152
Usage is received but there is no master
Broadband Cases
Offline modules is provided for the SSA
Error CDRs will be cleared by running the MIU
Offline module is provided to create orders.

8. Role of SSAs in clearing Unbilled Accounts
Sub system involved
Dependency and sample scenarios resulting in non-billing
Role of SSA
Mediation issues
Pending Time gap confirmations
SSA needs to confirm the Time gaps published for the billing period barring which the accounts of the concerned switch / SSA are kept pending from billing

9. Role of SSAs in clearing Unbilled Accounts
Sub system involved
Dependency and sample scenarios resulting in non-billing
Role of SSA
Rating issues
CDR/IPDR Errors
(crossing the Rs.20/- threshold)
SSA needs to give feedback based on the error code*

10. Role of SSAs in clearing Unbilled Accounts
Sub system involved
Dependency and sample scenarios resulting in non-billing
Role of SSA
Issues identified during Proforma invoicing
Billed plan (Proforma billing) is different from the actual plan in Source system (due to plan mapping issues during Migration)
SSA needs to confirm the plan to be used with supporting order copy i.r.o. plans specific to the SSA
Wrong charging of monthly charges i.r.o. Sulabh customers
SSA needs to confirm the actual charges to be applied for the given case based on the exchange capacity
Charging of Min. Guarantee amounts for PTs which need not be charged
SSA needs to verify if the case is a VPT and confirm back
Handling of discounts which have not been attached by CSR (For Ex: Waiver of installation charges for the NPCs booked during certain period as per scheme announced by BSNL)
SSA has to ensure that discounts are attached to the plans by CSRs, wherever required
Wrong rating of calls noticed after proforma / after customer complaints
SSA needs to confirm the plan & pulse, rate to be applied to the case along with supporting orders

11. Role of SSAs in clearing CDR/IPDR Errors
Type of Error
Details of Error
Role of SSA
Error code # 152
Masterless cases
SSA needs to create master (LL/BB) through offline feature in CRM
Active/Inactive date mismatch
SSA needs to confirm if the usage received before activation / after inactivation of service is to be charged against the service
P2 Vs P3 Mismatch (between the network type received in IPDR and that configured in CDR system)
SSA needs to verify if the given userid belongs to the SSA or not. Further SSA needs to confirm if the BB user is P2 or P3 along with the activation/inactivation dates

12. Role of SSAs in clearing CDR/IPDR Errors
Type of Error
Details of Error
Role of SSA
Error code # 3412
Service suspended cases generating CDRs
SSA needs to confirm if the CDRs are to be charged against the service in question for the period of error usage after due verification of the status of the customer in switch.

13. Role of SSAs in clearing CDR/IPDR Errors
Type of Error
Details of Error
Role of SSA
Error code # 440
No plan / product attached to the service (mostly migration issues)
SSA needs to confirm the plan / product to be applied for rating the CDRs during error usage period.
Plan / product attached to the service is not in sync with received usage
Usage from Prepaid services like FLPP, INPCOs etc.
SSA needs to confirm if the usage against the customers having FLPP / INPCO plans is to be ignored based on the actual status of the customer in switch

14. Role of SSAs in clearing CDR/IPDR Errors
Type of Error
Details of Error
Role of SSA
Error code # 2076
CDRs having Invalid / Bad target numbers
SSA needs to confirm the pulse & rate to be applied against the target numbers which are not configured in CDR system. SSA is expected to share the corporate / circle office order basing on which the route is opened. If the route is not required to be continued, necessary corrections are required to be done in switch so as to arrest such CDRs in future.

15. Thank You
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