1. Improved Water efficiency through ICT technologies for integrated supply-Demand side manaGEmenT The research leading to these results has received funding from the European Union Seventh Framework Programme (FP7/2007-2013), under grant agreement no. 318272. This publication reflects only the author’s views and the European Union is not liable for any use that may he made of the information contained therein.

2. Introduction Collaborative, three year FP7 project (2012-2015) Started Nov 2012 Total budget €5M-EU grant €3.4M The aim of iWIDGET is to advance knowledge and understanding about smart metering technologies in order to develop novel, robust, practical and cost-effective methodologies and tools to manage urban water demand in households across Europe by reducing wastage by improving utility understanding of end-user demand, and by reducing customer water and energy costs

3. Introduction The main scientific challenges for iWIDGET are: management and extraction of useful information from vast amounts of high-resolution consumption data, development of customised intervention and awareness campaigns to influence behavioural change, the integration of iWIDGET concepts into a set of decision- support tools for water utilities and consumers, applicable in differing local conditions. Filename & Date (Century Gothic Bold 11p)

4. Scientific Targets iWIDGET will investigate: How best to provide the dynamic accurate measurement and data transfer of useful information about end-user water consumption How best to use consumption data to improve the operation of utilities and influence end-users to modify their behaviour How to arrive at the best business model to convert a promising technology into a useful and cost-effective product How to demonstrate and validate the new methodologies on two case studies in Portugal (Aguas de Barcelos)and the UK (Southern Water)

5. Consortium Country 1 University of Exeter (Coordinator)UK 2 HR WallingfordUK 3 IBMIreland 4 Laboratório Nacional de Engenharia CivilPortugal 5 National Technical University of AthensGreece 6 SAP AGGermany/Switzerland 7 Utility Partnership LimitedUK 8 AGS (linked to Águas de Barcelos CS)Portugal 9 Waterwise (linked to Southern Water CS)UK

6. iWIDGET Characteristics as a project and as a team iWIDGET (FP7) structured along future trends for international (EU ) projects and H2020: Interdisciplinary approach – Working as a team ICT experts (IBM, SAP) Water engineers (UNEXE, NTUA, LNEC) Business experts (SAP, UPL) Psychologists/Social scientists (UNEXE, LNEC, Waterwise) Dissemination/Standards experts (HRW)

7. iWIDGET System Overview Utility Database iWIDGET Database HHData SS Data HH InterventionHH Analytics SS AnalyticsSS OperationsSS GUI HHGUI HH Behaviour Water System Operation HH = Household; SS = Supply Side (Utility)

8. The Need for Standards: Integration of Utility Level and Customer Level Data Software Integration with Utility Databases/Systems Actively integration with water companies during the project Developing business model as part of R&D Acting as pilot project with wider European significance

9. The Need for Standards: Utility Database iWIDGET Database HHData SSData HH InterventionHH Analytics SS AnalyticsSS OperationsSS GUI HHGUI HH Behaviour Water System Operation HH = Household; SS = Supply Side (Utility)

10. The Need for Standards: Integration of Utility Level and Customer Level Data Software Integration with Utility Databases/Systems Actively integration with water companies during the project Developing business model as part of R&D Acting as pilot project with wider European significance Communication between iWIDGET Analytical Components Components developed by separate project partners

11. The Need for Standards: Utility Database iWIDGET Database HHData SSData HH InterventionHH Analytics SS AnalyticsSS OperationsSS GUI HHGUI HH Behaviour Water System Operation HH = Household; SS = Supply Side (Utility)

12. The Need for Standards: Integration of Utility Level and Customer Level Data Software Integration with Utility Databases/Systems Actively integration with water companies during the project Developing business model as part of R&D Acting as pilot project with wider European significance Communication between iWIDGET Analytical Components Components developed by separate project partners Propose Enhancements to OpenMi or Development of Standards

13. The research leading to these results has received funding from the European Union Seventh Framework Programme (FP7/2007-2013) under grant agreement n° 318272. This publication reflects only the author’s views and the European Union is not liable for any use that may he made of the information contained therein.