1. Changing Times, Changing Roles The Ferl Practitioners’ Programme Transforming Teaching and Learning with ILT X4.3

2. Changing Times, Changing Roles X4.3 Changing Times, Changing Roles

3. Changing Roles “The main change for technical staff is that they have a lot more resources to support and a lot more PCs in resource areas, so they are finding a lot more pressure to actually ensure that things are working all the time.” Barry Clarkson, IT Manager X4.3 Changing Times, Changing Roles

4. Limited technical support Limited network across the whole college Computers not universal in all staff rooms; not all staff have network accounts Communications by telephone, memos, printed reports; e-mail used by a minority of staff Problems arising from low-level IT skills among staff Internet connections often slow Limited internet access, no intranet A technician’s lot (circa 1998) X4.3 Changing Times, Changing Roles

5. A technician’s lot (circa 1998) Small server set-ups MIS server independent and not integrated into main network Purchasing decisions made at departmental level Specialist software loaded on stand-alone computers or in specialist areas Fault reporting and tracking processes immature Poor communication links between curriculum/support and technical staff X4.3 Changing Times, Changing Roles

6. “Times have changed though. For a start, I think we as a college are starting to learn what ILT means, what it can offer, and what it is going to do for students currently and in the future.” Nav Chohan, E-Learning Manager X4.3 Changing times Changing Times, Changing Roles

7. “The technical staff in the college where I work have been involved in a lot of initiatives in terms of pushing forward the technology.” Glenys Garnett, IT Services Manager Technical staff as agents for curriculum change X4.3 Changing Times, Changing Roles

8. A question of balance Curriculum/Support staff X4.3 Changing Times, Changing Roles

9. A question of balance Technical staff X4.3 Changing Times, Changing Roles

10. A question of balance Curriculum/Support staffTechnical staff X4.3 Changing Times, Changing Roles