1. Barry Southern, Chairman, 3D Networks
International Investment Conference
3D Networks – Overview & Commitment to the Call Center Industry
Barry Southern, Chairman, 3D Networks

2. 3D NETWORKS BACKGROUND

3. 3D Networks is a subsidiary of the Singapore-based Planet One Pte Ltd
3D Networks is a subsidiary of the Singapore-based Planet One Pte Ltd. group of companies employs over 600 people, having direct representation in 10 countries
Singapore
China
Australia
India
Thailand
Malaysia
Hong Kong
United States
Philippines
United Kingdom
Middle East

4. Planet One Group of Companies NetProActive Services
3D Networks
NetProActive Services
Planet PSG
FCSCS
Planet ICS
Voice
Data
Convergence
IVR
Call Centre
Prof Services
NOC
IMaRC
Managed Services
Hospitality
IP Tel
SW Services
And
Solutions
500+ people
8 Countries
32 People
6 Countries
20+ People
3 Countries
90+ People
10 Countries
Just opened

5. 3D NETWORKS – ADVANTAGE Customer NetProActive Services Planet PSG
We become a Single Window to offer you the full life-cycle solutions & services
NetProActive
Services
Planet
PSG
FCSCS
Planet
ICS

6. PLANET ONE
A strong regional network of synergistically related technology companies employing more than 600 personnel with direct representation in 9 countries throughout APAC
Privately held and backed with private equity holder multi billion $ business across a variety of industries (timber, IT, automotive, oil and gas etc – like the TATA group in India)
3D Networks expanding continually and grown to a presence in more than 7 countries
Gaining solid presence and foothold through acquisitions & mergers:
3D Networks in July 2001, Australia
Bangalore Labs (now NetProActive Services) in November 2001, India
Planet Professional Services Group in July 2002, Singapore
TGNT in January 2003, China

7. 3D Networks - Overview
Leading systems/network integrator in Asia Pacific and a Voice & Data convergence specialist
Offers cutting-edge business communications infrastructure solutions for enterprises, (BFSI, Contact centres, Manufacturing, Government & Healthcare) and Service Providers.

8. 3D Networks Solution and Service Offerings
Voice Solutions
Data Solutions
Call Centres
Converged VoIP
Unified Messaging Solutions
Voice Networks (IP Telephony / TDM Telephony)
Speech Recognition
LAN
WAN
Metro Area Network Solutions
MPLS / Core Routing / Switching Solutions
Security
Managed Services
Convergence Solutions
Consultancy Services
Hybrid Solutions involving LAN, WAN, voice & data
VoIP
Converged applications
Contact Centre Practice
Network and Security Audits
Network Design Services

9. SOLUTIONS and SERVICES
END-TO-END LIFE CYCLE SERVICES
Voice Solutions
Data Solutions
Converged Solutions
Managed Services
Voice & Data Consultancy
Project Consultancy
Technical Consultancy
Product Supply
Installation, Commissioning
Wide Area Connectivity
Customization Services
Integration and Interface Services
Facilities Management
Training
Outsourcing of
Turnkey projects

10. STATE-OF-THE-ART 24X7 NOC
State of the art NOC to monitor systems, report incidents and resolve them
The NOC command centre in Bangalore is connected to Melbourne & New York over leased lines for redundancy and an increased very highly skilled labor pool
NOC facilities at Melbourne, Australia and New York, United States operate 8x7
One center works as disaster recovery for another

11. STATE-OF-THE-ART 24X7 NOC

12. 3D NETWORKS – REGIONAL STRATEGY
3D Networks has 3 key strategic growth markets
India
expecting annual growth of 100% YoY for next 3+ years
Investment will continue in line with growth
New business models and revenue streams being explored
China
Tap the huge market potential
Have expanded service offerings to address unique market requirements (heavy Govt business ownership)
Australia
Consolidation and value added services next big thing
Fundamentally transforming the business to drive innovation, and new business opportunities (QT an example)

13. 3D NETWORKS VALUE – WHAT WE BRING TO THE TABLE
STRONG PARTNERSHIPS
EXPERTISE & EXPERIENCE
OUR COMMITMENT TO THE CALL CENTER INDUSTRY

14. STRONG PARTNERSHIPS

15. PARTNERSHIPS WITH INDUSTRY LEADERS

16. 3D Networks is the sole pan-Asian Platinum Partner of Nortel Networks and Global Customer Partner in APAC

17. 3D Networks Value - Nortel Networks Partnership
Nortel Networks first and sole pan-Asian Platinum Partner
A testimony to our expertise, support and infrastructure capabilities which promise the best skills and service for customers
Nortel Networks Global Customer Partner in Asia Pacific
A testimony to our strong reach and pan-regional presence
Nortel Networks “Partner of the Year – India”
A testimony to the scorching pace of growth, success, Nortel expertise and customer confidence we enjoy

18. EXPERIENCE & EXPERTISE

19. A FORMIDABLE COMBINATION OF EXPERIENCE + EXPERTISE
Largest Group of Level 3 engineers skilled on Nortel product outside of Nortel globally
Contact Centre Industry Experts like Chris Luxford are leading the contact centre technology in 3D Networks
Strong Telephony Industry expertise senior to junior team members from our Chairman Barry Southern with over 30 years in the industry, to senior members like SK Jha, Karl Panknin, Bill Chang, Steve Rickard etc
Periphonics skills unparalleled in the industry.

20. 3D Networks Solutions & Services
Resource Capability
Voice & Data Solutions
3D Networks Solutions & Services
Short Term
Numerous L1-L3 Meridian, Peri, Symposium and IPML skills in 7 locations in India RIGHT NOW !
Long Term
Annual growth > 100%
Constantly acquiring new talent (skills)
Forefront of technology through continual training
Expansion into both carrier and enterprise opportunities
Network
Services
Managed
Services
Operational
Process
Transformation
Professional
Services

21. OUR CALL CENTRE & IVR CAPABILITY
Over 300 call centre customers regionally.
Over 50% of 3D’s resources have been applied to and are skilled in these areas

22. TO SUMMARIZE OUR EXPERTISE & EXPERIENCE
3D Networks enjoys a strong presence in APAC region, backed by very high technical expertise, rich experience and the formidable background and support of the Planet One group
We are growing to cater to the growing demands of our customers businesses
“When you think of Nortel, think of us”

23. OUR COMMITMENT TO THE CALL CENTER INDUSTRY

24. OUR COMMITMENT TO THE CALL CENTER INDUSTRY
We strive to ensure that the customers’ technology requirement is non linear
Ensure customer experience exceeds today’s performance levels
3D Networks believes in being a strategic advisor
3D Networks will continuously explore new technology concepts that can provide customers with significant differentiation

25. OUR COMMITMENT TO THE CALL CENTER INDUSTRY
In Aug D Networks established it’s own Contact Centre Consulting Practice headed by Chris Luxford, an expert in Call Center technology practice.
3D Networks is one of the largest SI’s in the Contact Centre industry in India & Australia
3D Networks enjoys a understanding of contact centre solutions – from infrastructure requirements to complex applications
3D Network sees the contact centre space as essential to it’s heritage and future growth

26. OUR COMMITMENT TO THE CALL CENTER INDUSTRY
As part of its commitment to the industry and to its 500+ contact centre customers regionally, 3D Networks is:
Running a series of Contact Centre Strategy Workshops regionally
Developing a range of operational contact centre management training
Exploring a number of innovative BPO/Contact Centre outsourcing business models
Soon to launch a range of new contact centre commercial models that can be adopted by outsourcers

27. OUR COMMITMENT TO THE CALL CENTER INDUSTRY
We are keen to bring our Technology, Business Process intellectual knowledge and quality of partnership to the call center industry in Pakistan
We are not just another network integrator
You can look to us as your strategic partner for the entire call center networking life-cycle – from consultancy to implementation to support.

28. Tel: (+92-21) 2634817-18-20 Fax: 2627843 E-mail: eveready@cyber.net.pk
International Investment Conference
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