1. Entrepreneurship 1 THE GROUND BREAKER, Universitas Ciputra, 2013 Basic Communication Skill Put presenters name here Week 3

2. Entrepreneurship 1 THE GROUND BREAKER, Universitas Ciputra, 2013 Commitment check

3. Entrepreneurship 1 THE GROUND BREAKER, Universitas Ciputra, 2013 Let’s start the class

4. Entrepreneurship 1 THE GROUND BREAKER, Universitas Ciputra, 2013 “Entrepreneurs should be able to explain, discuss, sell and market their good or service. It is important to be able to interact effectively with your business team.” Additionally, entrepreneurs need to be able to express themselves clearly both verbally and in writing. The Importance of Communication Skill

5. Entrepreneurship 1 THE GROUND BREAKER, Universitas Ciputra, 2013 If your communication skills are poor you will experience a great deal of trouble in your personal, working, and general relationships.

6. Entrepreneurship 1 THE GROUND BREAKER, Universitas Ciputra, 2013 The “Top Ten” Skills shortages among graduates % of employers surveyed 1Commercial Awareness67% 2Communication Skills64% 3Leadership 33% 4Ability to work in a team33% 5Problem solving32% 6Conceptual ability21% 7Subject Knowledge & competence19% 8Foreign languages19% 9Numeracy19% 10Good general education15% Source: Association of Graduate Recruiters “Skills for Graduates in the 21st Century” www.agr.org.ukwww.agr.org.uk

7. Entrepreneurship 1 THE GROUND BREAKER, Universitas Ciputra, 2013 Functions of Communication Control Motivation Emotional Expression Information

8. Entrepreneurship 1 THE GROUND BREAKER, Universitas Ciputra, 2013 Barriers to Effective Communication

9. Entrepreneurship 1 THE GROUND BREAKER, Universitas Ciputra, 2013

11. Language barrier leads to deliver the wrong message

12. Entrepreneurship 1 THE GROUND BREAKER, Universitas Ciputra, 2013 4 key element in communication skills SpeakerListenerContent Environment

13. Entrepreneurship 1 THE GROUND BREAKER, Universitas Ciputra, 2013 Key Communication Skills Listening Skills Feedback Skills Presentation Skills

14. Entrepreneurship 1 THE GROUND BREAKER, Universitas Ciputra, 2013 Listening Skills

15. Entrepreneurship 1 THE GROUND BREAKER, Universitas Ciputra, 2013 How to Be an Effective Listener Eye contact with the speaker Take notes effectively Empathized to the speaker

16. Entrepreneurship 1 THE GROUND BREAKER, Universitas Ciputra, 2013

17. Feedback Skills

18. Entrepreneurship 1 THE GROUND BREAKER, Universitas Ciputra, 2013 Developing Effective Feedback Skills Keep feedback goal oriented Make feedback well timed Is important to ensure each other understanding

19. Entrepreneurship 1 THE GROUND BREAKER, Universitas Ciputra, 2013 Presentation Skills

20. Entrepreneurship 1 THE GROUND BREAKER, Universitas Ciputra, 2013 Presentation Skills The Beginning  Well prepared  Get attention - shock, humor, question, story, facts &figures  Motivate audience to listen - listen to their needs

21. Entrepreneurship 1 THE GROUND BREAKER, Universitas Ciputra, 2013 Pre - Speech Who am I speaking to? How many People? Where am I speaking at? What resources do I have? Do I Have an OUTLINE How do I “break the ice”

22. Entrepreneurship 1 THE GROUND BREAKER, Universitas Ciputra, 2013 Speech! Speech! 1. Rate of Voice  S L O W, or too fast? 2. Volume  Emphasize a point 3. Pitch  Embarrassing if your voice breaks 4. P A U S …….E  DON’T forget to BREATH

23. Entrepreneurship 1 THE GROUND BREAKER, Universitas Ciputra, 2013 Practice with your SAA 1.1

24. Entrepreneurship 1 THE GROUND BREAKER, Universitas Ciputra, 2013 Reminder for week 4

25. Entrepreneurship 1 THE GROUND BREAKER, Universitas Ciputra, 2013 Check your edmodo there will be another online reflection and elective course schedule Next week is business partner’s week –You will get information about their company profile –You will learn the product knowledge Bring your notes and take notes SAA 1.2 submitted max on week 6

26. Entrepreneurship 1 THE GROUND BREAKER, Universitas Ciputra, 2013 1.Produk yang ditawarkan oleh perusahaan untuk dijual oleh mahasiswa 2.Market segment produk / donatur 3.Prosedur pemesanan dan pengambilan produk 4.Prosedur pengiriman ke pelanggan 5.Prosedur pembayaran dari pelanggan ke perusahaan 6.Prosedur penanganan keluhan pelanggan 7.Tips selling / donation Things to take notes on Business partner’s week

27. Entrepreneurship 1 THE GROUND BREAKER, Universitas Ciputra, 2013 Silakan cek di share (akan di posting di edmodo juga) Form 4.1 – 4.3 Silakan di print 4.1 dan 4.3 saja dahulu Form 4.2 akan digunakan sebagai refleksi week by week dapat dikumpulkan online menggunakan database (cek tutorial di feh.uc.ac.id/e1) Form yang akan di gunakan mulai week 4

28. Entrepreneurship 1 THE GROUND BREAKER, Universitas Ciputra, 2013 This module is created for courses in Universitas Ciputra and it is intended to be used as a teaching material module, any reproduction is not permitted without authorization Thank You