Download presentation
Presentation is loading. Please wait.
Published byEstefani Lipford Modified over 10 years ago
1
How to manage a distributed test organization Niklas Andersson Quality Assurance Manager May 19 th 2011 How to fail with your distributed Test organization Rev 2.0 01102010 Copyright © Open Text Corporation. All rights reserved.
2
Quality Assurance Manager 2011-05-19 Rev 2.0 01102010 How to fail with your distributed Test organization Niklas Andersson Copyright © Open Text Corporation. All rights reserved.
3
Agenda Background Pre-requisites / Challenges How did we do it? How did we @ QA do it? What have we gained? What have we learned? How to fail with your distributed Test organization... 3
4
Background... 4 Niklas Andersson, QA Manager StreamServe/OpenText
5
What is StreamServe? 5
6
6 TIP: Consider doing a presentation with titles only - Intelligent Output - Bringing Documents to Life - How Does Your Company Present Itself?
7
What is OpenText? 7
8
ECM Technology Areas Media Management File System Archiving Markup & Redaction Document Publishing Case Management Legal Case Assessment Data Archiving Document Archiving Digital Rights Management eSign Collaboration Social Media Web Experience Management Portal Document & Image Viewing Controlled Revision Tracking Engineering Document Management Transmittals Advance State Management Campaign Management Reporting & Analytics Invoice Management Contracts Management Customer Billing Management Customer Communications Mgmt Supplier Information Management Employee Information Management Federated Search Semantic Search Knowledge Management Imaging & Capture Batch Print Legacy System Decommissioning Legal Information Management Forms Management Document Management Records Management Email Management Workflow Engagement Lifecycle Transaction
9
QA @ StreamServe / OpenText 9
10
Gothenburg: 1 QA Manager 1 Autotest Manager 6 QA Engineers 10 Stockholm: 2 QA Engineers (1 Localization Manager) Prague: 2 QA Engineers Lviv: 5 QA Engineers (1 Team Leader) => 17 resources Project Model: Our ”own” but based on DSDM and XP
12
Challenges at the time... Decision made by “Upper Management” “Bad times” Three experienced QA colleagues left The “Signals” Distributed organization Prior experiences QA Engineer / Tester as a profession The Project Model 12
13
How did we do it? 13
14
How did we do it? Location, location, location… 14 Lviv: ~ 800 000 residents (Ukraine: 46,5) GMT+2 University city Complicated history
15
How did we do it? Responsible Manager on-site... Apartment Work from there Socializing Only doing this Find the right people... Key personnel Entrepreneurs => Managers Connect the ”right” people Language! Technical aids... Video, Msn, Mail, Webex ”Mi net – su net”
16
How did we do it? Trial period / Evaluation project… Stage 1: 3 Engineers, 1 Lead Stage 2: 5 Engineers and 2 QA Engineers Stage ”Today”: Approx 30 - 35 Developers Architects QA CM Support Consultants
17
How did we @ QA do it? 17
18
How did we @ QA do it? The goal... Solve the resource ”situation” in the most ”efficient” way Stage 1… 2 QA Engineers Mentorship ”Simple tests” Stage 2… 1 Team Leader (50%) 3 QA Engineers Test domains
19
How did we @ QA do it? Stage 3 (now)... 1 Team Leader 4 QA Engineers (all certified) Test Management More ”Advanced” test Test domains Automated tests Future Increased responsibility Autotest unit? Own projects/releases?
20
How did we @ QA do it? Daily/Weekly work... Communication! Make use of the technical aids Day-to-day Weekly meetings ”The Friday mail” Monthly meetings Involvment Make people grow – Right tasks at the right time! Delegate with responsibility Follow up Travel! Central Test repository ”Mi net – su net”
21
So what have we gained? 21 = INCREASED QUALITY! Increased bandwidth Increased test coverage Variation of our own work Better focus Better maintenance New friends
22
And what have we learned? 22 Have a plan but don´t be afraid to re-plan Don´t start with Exploratory testing Efficiency will drop...at first People are different and the same Follow up Don´t see it as a ”Manager thing” Empower people Communication is the key You have to be there
23
23 So, how do I fail? 2. See it as a ”selfplaying” piano 5. Communicate as little as possible 6. Never ever empower people 9. See it as a burden 7. Make sure that ”they” are not a part of the daily work 10. MAKE SURE NOT TO HAVE FUN! 10. MAKE SURE NOT TO HAVE FUN! 1. Kilroy was not here! 4. See it as a short term solution 3. Pick a location as far as possible 8. Do not measure and evaluate
24
24
25
Thank You 25
Similar presentations
© 2025 SlidePlayer.com. Inc.
All rights reserved.