1. Higher Administration Administrative Services Outcome 4 Past Paper Questions

2. Meetings

3. Types of Meetings and Committees

4. 2011 CS Q4 – 2 marks Compare the use of a paper-based diary with an electronic diary.

5. Office Bearers

6. Documentation Relating to Meetings

7. Meeting Terminology

8. The Impact of Technology on Meetings

9. 2012 Q2a – 4 marks Outline the following meeting terms:  Point of order  Amendment  Adjournment  Verbatim

10. 2012 Q2b – 8 marks Discuss the role of both the secretary and the chair in planning and organising a meeting.

11. 2013 CS Q1 – 4 marks Outline ways in which a chairperson can ensure that meetings are effective.

12. 2013 CS Q2 – 6 marks Discuss the consequences of failing to plan and organise effectively for a meeting.

13. 2013 CS Q5 – 2 marks Compare Action Minutes and Formal Minutes.

14. 2012 Q5d – 2 marks Justify the use of remote meetings.

15. 2011 Q2d – 6 marks Suggest and justify 3 features of presentation software which a speaker would find useful.

16. 2011 Q3c – 8 marks Discuss the impact of technology on the organising and running of meetings.

17. 2011 Q3d – 2 marks Justify the need for an effective chairperson at a meeting.

18. 2011 Q5d – 4 marks Outline the use of 2 documents relating to a formal meeting and justify their importance.

19. 2010 Q4a – 4 marks Outline 2 standard items in an agenda and justify their inclusion.

20. 2007 Q5a – 4 marks Many decisions are taken at meetings by voting. Outline the meaning of the following voting terms:  Ballot  Majority  Abstain  Casting vote

21. 2007 Q5b – 4 marks Compare the role of the chairperson and the secretary in planning and organising a meeting.

22. 2007 Q5c – 6 marks Discuss how technology has had an impact on the conduct of meetings.

23. 2006 Q1a – 6 marks Discuss the benefits to a senior administrative assistant of using an e-diary to plan and organise a meeting.

24. 2006 Q1b – 3 marks (2/1) Outline the purpose of an: (i) AGM (ii) EGM

25. 2006 Q4a – 6 marks Describe the tasks an administrative assistant could undertake in organising a customer focus group meeting.

26. 2010 Q4b – 6 marks Discuss the use of an e-diary in the planning and organisation of a meeting.

27. 2010 Q4c(i) – 2 marks Justify the use of Action Minutes.

28. 2010 Q4c(ii) – 2 marks Select and outline 2 of the meeting terms given below:  Abstain  Casting vote  Ballot  Unanimous

29. 2010 Q5d – 4 marks Describe 2 ways of facilitating remote meetings.

30. 2009 CS Q4 – 4 marks Describe features of presentation software which may be used to enhance the delivery of a training session.

31. 2009 Q2c(i) – 4 marks Describe 2 methods of voting at meetings.

32. 2009 Q2c(ii) – 4 marks Describe 2 documents relating to a formal meeting.

33. 2008 Q2a – 6 marks Describe 3 consequences and their implications to an organisation of inadequate preparation for meetings.

34. 2008 Q2b – 8 marks An Administrative Assistant will use a variety of software when planning a meeting. Discuss the use of at least 3 software packages for this purpose.

35. 2008 Q2c – 2 marks Justify why some teams use Action Minutes.

36. 2006 Q4b – 4 marks Describe the use of ICT to communicate effectively at a customer focus group meeting.

37. SQP Q2a - 6 marks During a meeting a motion is proposed. Using meeting terminology, outline the process from proposal to conclusion.

38. SQP Q2b – 8 marks Describe the use of a computer network to support remote meetings.

39. SQP Q2c(i) – 4 marks Compare the use of presentation software with a paper-based handout for communicating information to participants during a meeting.

40. Higher Administration Administrative Services Outcome 4 Past Paper Questions