1. What is ISO 9000:2000 ? Three new standards to be published in Q4 ‘00 –ISO9000:2000, ISO9001:2000, ISO9004:2000 Nearly all standards in current ISO9000 series will be withdrawn New ISO9001 and ISO9004 can be applied to any organisation & industry Draft International Standard currently available (DIS) Certification for ISO 9001:2000 can be issued once the final standard is published (Q4 ‘00) Fundamentals and Vocabulary; Requirements; Guidance for Improvements

2. What are the main changes? A new process-oriented structure and a more logical sequence of the contents Quality system requirements; 4 sections rather than 20 Reduction in documentation requirements Emphasis on continual improvement and customer satisfaction Increased emphasis on the role of top management Establishment of measurable objectives at relevant functions and levels Determination of Training Effectiveness Addition of the concept of organisational self-assessment as a driver for improvement Measurements extend to system, process and product Analysis of collected data

3. ISO9K:2K - 4 Sections ?

4. ISO 9000:2000 Timeline

5. Correspondence

6. Transitioning from ISO 9002:1994 to ISO 9001:2000 The key areas to focus on are: Internal auditor training. Management awareness. General staff awareness programs. An understanding of process management and “permissible exclusions”

7. ISO2000 Vs 1994 Pros –More modern approach to Quality System –Compatibility with other programs, data driven decision making; continuous improvement; self assessment; customer focussed Cons –Still at Draft stage –New to industry