1. NHS Evidence – provided by NICE User Research at NHS Evidence: What’s in it for Clinical Librarians? Katie Adams User Research Analyst

2. NHS Evidence – provided by NICE Today’s Session Brief introduction to NHS Evidence Overview of evolving programme of User Research Present findings from key projects – R4 sessions & personas Importance of the Clinical Librarian Benefits of NHS Evidence & User Research for Clinical Librarians

3. NHS Evidence – provided by NICE

4. NHS Evidence... Accessible Developing Complementary

5. NHS Evidence – provided by NICE User Research Programme

6. NHS Evidence – provided by NICE

7. Total of 40 projects – 13, 011 users

8. NHS Evidence – provided by NICE R4 Longitudinal panel

9. NHS Evidence – provided by NICE

10. User Research Findings & Future Projects R4 update & reflection session User personas HDAS Redesign

11. NHS Evidence – provided by NICE R4 Update and Reflection Sessions Likes Professional finish Topic pages Medicines browse & BNF Search history Intellisence NICE Pathways Improvements Design of journals & databases landing page Navigation around the HIR resources Navigation around the different elements of NHS Evidence Login to My Evidence & Athens

12. NHS Evidence – provided by NICE User Personas Communicating data that is collected via user research Strategy, marketing, & design Goals, behaviours & attitudes Making him or her real Attach scenarios to each persona Importance of reviewing & continual development

13. NHS Evidence – provided by NICE Personas Bring focus Build empathy Shared vision Create efficiency Personas put a face onuser research in a waythat turns data intoknowledge that leads tobetter user experiences& better websites(Muldar and Yaar, 2006)

14. NHS Evidence – provided by NICE

16. Redesign of HDAS

17. NHS Evidence – provided by NICE Why is the Clinical Librarian important to us? Facilitate evidence based practice Specialist knowledge – literature searching & appraisal Knowledge of clinical staff & searching behaviours Good working relationship with clinical staff

18. NHS Evidence – provided by NICE What does NHS Evidence have to offer Clinical Librarians?

19. NHS Evidence – provided by NICE What can User Research offer Clinical Librarians? Give you a voice A channel for your views & experiences of NHS Evidence, inc HDAS Feed your views & experiences to senior management Help make NHS Evidence & HDAS easier to use Help create a resource that better meets the needs of its users, inc CLs So please get involved!

20. NHS Evidence – provided by NICE Conclusion Developing Accessible Complementary  Two way relationship

21. NHS Evidence – provided by NICE Give us your views on NHS Evidence & the new features..... Online evaluation form https://www.surveymonkey.com/s/QDFK3TZ

22. NHS Evidence – provided by NICE Any Questions?