1. Online surveys for business tendency in Slovenia Brussels, 13-14 November 2014 Laura Šuštar Kožuh

2. History of business tendency surveys April 1995 Manufacturing January 1999 Retail Trade March 2002 Construction April 2002 Services

3. Data collection process until May 2014 Questionnaires were sent in advance with post paid service to all reporting units Collecting data by paper questionnaires +1 one day for fax and e-mail Missing data collected by telephone Manual data entry (on paper and in computer program)

4. Challenges, barriers and goals Joining 7 different questionnaires into one common questionnaire Preparation of the received dataset to match the existing database Simplification of data collection and reduction of survey costs Abolishing paper questionnaires Advantages: only two channels of data collection; lower costs Weaknesses: rejection of the new method of reporting Keeping a high response rate No more paper questionnaires Voluntary participation in the survey

5. Steps of implementation Preparation of one common questionnaire Analysis of the current situation (selection of the new survey method) Preparation and testing Questionnaire for electronic version Questionnaire for CATI Implementation of IT solutions Preparation of guidelines and training for interviewers; preparation of FAQ

6. Milestones in implementation Informing respondents about the new way of reporting In April 2014 the last set of paper questionnaires was collected In May 2014 the electronic questionnaire was launched for the first time and CATI was activated distribution of passwords and user names

7. A new way of data collection WEB questionnaire is open 1st day of the month E-notice is sent to the reporting units on availability of the web questionnaire 1st working day of the month E-reminder is sent to the reporting units 6th–8th day of the month CATI studio is activated 10th day of the month

8. Response rate Kick off the online survey

9. Method of data collection 39% used web 52% used WEB

10. Use of the web questionnaire by activity of reporting units

11. Use of the web questionnaire by size class of reporting units Micro units less in favor of web

12. Reasons for not using eSTAT R1 We didn't have time to register R2 We didn't receive user name R3 We didn't receive/we lost password R4 We don't want to use eSTAT application R5 Technical problems R6 We don't have digital certificate

13. Outcomes Online survey for business tendency Rise (slow) in using the web questionnaire Only one (long) tailor-made questionnaire Lower costs Same response rate No more manual work Less errors in data

14. Thank you for your attention.