1. Information Technology at Emory Information Technology Division Technical Services IT Briefing Agenda 4/21/05 SPAM Update Manage IT Update Manage IT Demo Web Architecture NetCom Update Alan White Karen Jenkins Al Shelton Theresa Goriczynski Paul Petersen

2. Information Technology at Emory SPAM Update Jay Flanagan Security Team Lead Tech Services / ITD

3. Information Technology at Emory Information Technology Division Technical Services Exchange Training June 6, 7, and 8 ($975) New Horizons facility Customized training for desktop support specialist Includes modules from: –Implementing and Managing MS Exchange 2003 –Troubleshooting MS Exchange 2003 –Receive full copies of both training materials Contact –beverly.bush@emory.edu (x7-4840) for more information and to register for the classbeverly.bush@emory.edu

4. Information Technology at Emory Manage IT Update & Demo Karen Jenkins Andrew Kincaid Al Shelton

5. Information Technology at Emory Information Technology Division Technical Services Manage IT Status Data import CTI information (100%) Person data (100%) Location data (100%) –Magic data (0%) Assignment matrix CTI assignments (100%) Location assignments (100%) LDAP integration (100%) Interface (~90%)

6. Information Technology at Emory Information Technology Division Technical Services Phase 1 Schedule Out of the box help desk module functionality - March 31 st Development “playground” for ITD and campus - April 1- May 4th –Modification requests submitted using the Change Log Cut-over – May 18 th !!

7. Information Technology at Emory Information Technology Division Technical Services Testing & Input Please provide input and testing assistance Download client (ManageIT.EXE) from: – http://software.emory.edu/techtools http://software.emory.edu/techtools Can also test using the web interface –http://dev- remedyweb.service.emory.edu/arsys/homehttp://dev- remedyweb.service.emory.edu/arsys/home –Netscape v7.2 –Firefox v1.0.2 –IE v6.0 (Windows only)

8. Information Technology at Emory Information Technology Division Technical Services

9. Information Technology at Emory Web Architecture Theresa Goriczynski Systems Team Lead Tech Services / ITD

10. Information Technology at Emory Information Technology Division Technical Services New Web Hosting Infrastructure Environment: –Red Hat Enterprise 3 –Cold Fusion 7 –JDK 1.42 (as part of CF) –Apache 2.0 –PHP 4.3 –Load-balanced via Netcontinuum

11. Information Technology at Emory Information Technology Division Technical Services New Web Hosting Infrastructure Target dates –Oak-dev: May 16 –Oak-prod: May 31 –Maple-dev: June 20 –Maple-prod: June 30 More details to come in the next few weeks as we move forward with the install and configuration…

12. Information Technology at Emory NetCom Update Paul Petersen Manager, Data Operations Network Communications

13. Information Technology at Emory New Wireless Technology A Status Report & Road Map for Wireless Technology at Emory University April 21, 2005

14. Information Technology at Emory Information Technology Division Technical Services Agenda Wireless at Emory –Current Status of Wireless on Campus –Current Implementation Issues –New Wireless LAN Switch Implementation –Advantage of New Wireless LAN Switch –Technical Issues with New Technology –Impact of New Technology on Customers

15. Information Technology at Emory Information Technology Division Technical Services Wireless Status Deployed Sites –Approximately 20 different locations –Including 3 Outdoor sites –Over 175 APs Operational and in use Usage –Consistently more than 200 users each day Mixture of Colubris and Aruba APs

16. Information Technology at Emory Information Technology Division Technical Services Current Implementation Issues Roaming –Roaming from one building to another breaks VPN No Guest Access WPA Backend Network Issues (VLANs, etc.) Management Issues Scalability

17. Information Technology at Emory Information Technology Division Technical Services Wireless LAN Switch Technology Ease of Deployment –No VLANs required to get virtual networks –No specific AP configuration required Ease of Management –RF management –Client Management –AP Management Flexible Configurations –Authentication –Networks –Security –Guest Access

18. Information Technology at Emory Information Technology Division Technical Services WLAN Switch Diagram

19. Information Technology at Emory Information Technology Division Technical Services WLAN Switch Diagram

20. Information Technology at Emory Information Technology Division Technical Services Discussion: New Technology Technical Issues Migrating from old to new technologies –Prove the new technology before older technology is replaced Service implementation changes –VPN Login looks the same for users –WPA will be available with Aruba installs –Working on a Guest Access strategy

21. Information Technology at Emory Information Technology Division Technical Services Discussion: New Technology Customer Impact Changes in Client Login Setup and Procedures –VPN login is exactly the same –WPA & Guest Access will be available Will need to be documented Challenges –Mixture of Old and New Technology

22. Information Technology at Emory Information Technology Division Technical Services NetCom

23. Information Technology at Emory Information Technology Division Technical Services