1. J. Espen Stokke estokke@progress.com Professional Services Manager

2. © 2002, Progress Software Corporation Fathom Management V2.0 2 Agenda the Progress Company n Progress Fathom Family –Clusters –Replication –Management n Fathom Management –Resources Hierarchy –Reporting –Jobs –Config

3. © 2002, Progress Software Corporation Fathom Management V2.0 3 Progress OpenEdge  : Enkelt, Integrert, Åpent Progress Dynamics ™ SonicMQ  SonicXQ  AppServer  WebSpeed  Transaction Server RDBMS DataServers WebClient  WebSpeed  Open Client GUI/ChUI Progress 4GL Actuate CorVu Report Builder Query/Results Fathom TM ProVision TM WebSpeed  Workshop Applications

4. © 2002, Progress Software Corporation Fathom Management V2.0 4 App. Mgmt. Security OpenEdge Application Management Application Management Tools Providing Visibility, Analysis, and Proactive Monitoring of Critical Information Assets.

5. © 2002, Progress Software Corporation Fathom Management V2.0 5 the Progress Company We simplify the job of creating the world’s best business applications. Develop, Deploy, Manage, & Integrate

6. © 2002, Progress Software Corporation Fathom Management V2.0 6 The Operation’s Challenge n Constant reactive mode n Manual processes n Poor reporting n Cannot plan for growth n Unplanned downtime Resulting In: n Unpredictable Operations n Exposure to Errors n Incomplete Information n Frustrated End Users n Frustrated Administrators

7. © 2002, Progress Software Corporation Fathom Management V2.0 7 Is It Serious? “95% of all mission critical applications experience at least 9 hours unplanned downtime annually” n Lost Productivity n Lost Revenue n Lost Customers n Lost Business

8. © 2002, Progress Software Corporation Fathom Management V2.0 8 The First in the Fathom Family n Monitor Databases and other system assets n Alert Administrators to unusual situations and potential problems n Proactively Adjust systems for corrective actions n Track Information for historical trend analysis Management Tools for Database and System Administrators: TM Application Management

9. © 2002, Progress Software Corporation Fathom Management V2.0 9 The Fathom Family Application Management Management Visibility into your Environment High Availability Business Continuance Experts Best Practices for Operations Security Protect Your Environment

10. Progress Fathom High Availability High Availability Clusters

11. © 2002, Progress Software Corporation Fathom Management V2.0 11 Fathom High Availability Clusters Node 1 Application Operating System Local Storage Cluster Manager Node 2 Application Operating System Local Storage Cluster Manager Fathom HA Common Storage DB How hard can it be ?

12. Progress Fathom High Availability High Availability Replication

13. © 2002, Progress Software Corporation Fathom Management V2.0 13 Replication Models Data Duplication vs. Data Integration Hot Standby Query Reports Single-Site Replication for DBMS Reliability/Performance/Availability Production OLTP Production OLTP Production OLTP Production OLTP Order Processing Site A Order Processing Site B Order Processing Site C Distributed DBMS Management Duplication = Fathom HA Replication Integration = PeerDirect

14. © 2002, Progress Software Corporation Fathom Management V2.0 14 The First in the Fathom Family n Monitor Databases and other system assets n Alert Administrators to unusual situations and potential problems n Proactively Adjust systems for corrective actions n Track Information for historical trend analysis Management Tools for Database and System Administrators: TM Application Management

15. © 2002, Progress Software Corporation Fathom Management V2.0 15 Progress Fathom Management Console via Internet Browser Operating System Fathom DBDB.p Fathom DB Fathom DB INTRANET Application Management

16. © 2002, Progress Software Corporation Fathom Management V2.0 16 Browser-Based Management Console

17. © 2002, Progress Software Corporation Fathom Management V2.0 17 Terminology – Feature overview n You can watch: –Databases –CPU –Memory –Disk Devices –File Systems –Log files –Network Ports n You can act: –Define notification events –Independently run scripts –Start & Stop a database remotely –Use the internal scheduler included What can I monitor and do?

18. © 2002, Progress Software Corporation Fathom Management V2.0 18 Resource n Multiple Resources n Database n Network n System n File Resources Hierarchy Properties Alert Logic Thresholds n Instance properties n Enabled n DB Rules n Severity n Action Monitoring Plans n Multiple Monitoring Plans n Monday-Friday n Weekend n 11AM–2PM Monitor n Multiple Monitors n CPU usage n Memory usage n BufferIOHigh Application Management

19. © 2002, Progress Software Corporation Fathom Management V2.0 19 Monitor: Properties n Unique for each Monitor Instance Enabled Description Trend Data Alert Severity Polling Interval Schedule YES or NO “Hello World” YES or NO Info, Warning, Error, Severe Seconds, mines, hours, days Select from user defined list Properties Alert Logic Thresholds Application Management

20. © 2002, Progress Software Corporation Fathom Management V2.0 20 Monitor: Thresholds n Database –Database Rules –Abnormal Shutdown n System –CPU % Busy –% Free Memory –% Disk IO –% Disk used Properties Alert Logic Thresholds n Network – TCP Host & Port – UDP Host and Port – PING (ICMP) Host n File – String Searches –err* Logs –Physical Files –Availability / Size ? Application Management

21. © 2002, Progress Software Corporation Fathom Management V2.0 21 Monitor: Alert Logic n Proactive and Intelligent Throw after x failed polls On alert perform abc action Clear alert after y successful polls On Clear perform action xyz 1 to 9999 Contact/Rectify 1 to 9999 Send Email Properties Alert Logic Thresholds Application Management

22. © 2002, Progress Software Corporation Fathom Management V2.0 22 Fathom Workflow - Performance Application Database System, Apps Slow Application Database Performance Alert is emailed to DBA Fathom Agent recognizes alert condition Fathom Remotely view and address issue Application Database Email DBA and Resolve Issue

23. © 2002, Progress Software Corporation Fathom Management V2.0 23 Fathom Workflow – Critical Application Database Disk corruption Application Database Set off alarm bells and execute recovery procedure Fathom Agent recognizes alert condition Fathom Application Database Email DB and Initiate Recovery Automated, forced shutdown of DB

24. © 2002, Progress Software Corporation Fathom Management V2.0 24 Resource Status

25. © 2002, Progress Software Corporation Fathom Management V2.0 25 Fathom Trending n Samples values n Admin tasks n Job Execution times n Alert messages n Etc. n Tend Analysis n DB Recovery n 4GL & SQL92 Fathom Database

26. © 2002, Progress Software Corporation Fathom Management V2.0 26 Reporting n Browser based viewing n 4GL & SQL access n Standard Reports –Real time –Historical

27. © 2002, Progress Software Corporation Fathom Management V2.0 27 Reporting Application Management

28. © 2002, Progress Software Corporation Fathom Management V2.0 28 Inventory Viewlet Example Application Management

29. © 2002, Progress Software Corporation Fathom Management V2.0 29 DB Maintenance Job Templates n “Out of the Box” Best Practices: Database AnalysisDatabase Restore Index CompactionTruncate BI File Database BackupGrow BI File Online Database Backup Data Compaction Application Management

30. © 2002, Progress Software Corporation Fathom Management V2.0 30 Progress Fathom Management Console via Internet Browser Operating System Fathom DBDB.p Fathom DB Fathom DB Fathom DBDB.p Fathom DB Fathom DB Fathom DBDB.p INTRANET Application Management

31. © 2002, Progress Software Corporation Fathom Management V2.0 31 Fathom Management n Interface between Fathom and other 3 rd party tools –Tivoli –BMC –OpenView –UniCenter n Fathom Management V2.1 coming in 2003 Continuous Availability & Cost-Effectiveness Application Management

32. © 2002, Progress Software Corporation Fathom Management V2.0 32 Fathom Features & Benefits FeatureBenefit Discovery wizardsRapid deployment, Improved ROI, low implementation costs Browser-based mgmt. console Remote access with NO client software AlertsFaster reaction times, reduced downtime Reporting & trend analysis Better capacity planning, system health analysis, better informed decisions

33. © 2002, Progress Software Corporation Fathom Management V2.0 33 Progress Fathom n Deep knowledge of Progress environment n Proactively manage Progress applications n Maximise performance & availability n Avoid costly downtime n Increase operational effectiveness Application Management

34. © 2002, Progress Software Corporation Fathom Management V2.0 34 What should you do next? Download a Free 30-day evaluation: Download a Free 30-day evaluation: www.progress.com/fathom

35. Application Management

36. Questions