1. Dispatch Client David Bigham

2. Recommended system Overview of Dispatch Client components New features Tips Topics

3. Modern PC > 4 GB Memory (8 - 16 GB Call Centres) memory is cheap / large performance gain Recent CPU (e.g. i5/i7) Dual monitors Windows 7 64-bit Java 7 64-bit (especially for Call Centres) Recommended System

4. Overview of all fleets Intended for call centres Pending Bookings Dashboard

5. Search Limited to 1 year range Only updated when Search clicked

6. Information about a single fleet Dispatch

7. Dispatch – Job Queues

8. Pending Bookings

9. Job Cover

10. Pre-Bookings

11. In Progress

12. Complete

13. Action

14. Cancelled

15. No Shows

16. Model Favourite Appear in screen pops Recurring Web Admin Recurring Bookings

17. Custom Combined

18. Multiple queue types in table File > Settings Choose what queue types

19. Manual Dispatch Driver or Vehicle Distance to job

20. Dispatch – Job Matrix

21. Dispatch – Vehicle Status

22. Dispatch Lock Driver or Vehicle Automatic expiry

23. Dispatch – Booking Details

24. Dispatch – Booking Updates

25. Dispatch – Booking History

26. Dispatch – Fleet Status

27. Messages Drivers Vehicles Operators

28. Alerts Voice Requests Panic Java Version

29. Manage Addresses Edit Areas, Streets & Places (F11) Set defaults Text-to-Speech (SmartVOIX)

30. Booking Form Screen pops or F2 Caller notes Existing bookings Details populated Name / Phone Address Caller notes Attributes Attributes set by dialled #

31. Booking Form Screen pops or F2 Caller notes Existing bookings Details populated Name / Phone Address Caller notes Attributes Attributes set by dialled #

32. Multiple Addresses & Fare Calculation Pickup F2 Destination F3 Edit Calc Fare tooltip shows calculation

33. Amount / Percent Maximum Lift fee on subsidy Forward / Return Sent to Vehicle Shown in tables Multiple Accounts and Subsidy Payments

34. Administered in Web Admin Checked at creation Manual check Blacklists

35. Completed by Operator Mark a booking complete Vehicle Driver (optional) Reason

36. Edit Fleet Properties Edit following properties Use Closest Car For all Bookings Phone Number Voice Phone Number Panic Requires Edit Fleet Properties in Dispatch Client authority Star shown in Fleet status If Use Closest Car For all Bookings set to Y Phone numbers not set

37. Tips Table columns Table sorting Table filtering

38. Tips Booking History map

39. Send Logs Logs Short lived if fleet busy Send early Screen capture Highlight issue Vehicle logs

40. Thank You Questions?

42. http://xkcd.com/627/