1. Partner Technical Services- Mauro Mussoi More than 7000 MPN Partners in Europe are currently benefiting from the Technical Presales and Advisory Assistance (free of charge) included in the Gold, Silver and MAPS programs. Objective of the services offered is to help MPN partners selling & deploying their MS-based solutions. Agenda: Partner Technical Services o The organization o The services o How/when to engage (contact details) What to expect Success stories Questions MPN partner brief- agenda desember 2014

2. Value-added services to help Partners sell, deploy, drive usage and support Microsoft solutions Partner Technical Services

3. GoldNetworkAction PackSilver Regional Service Center Partner Support Communities Product Support Incidents Signature Cloud Support MPN Concierge Tele Partner Account Specialist (TPAS) All competencies (Product Support Incidents apply to On Premises only) Cloud Performance & Hybrid Available to eligible Gold partners Sell, Deploy & Consumption Services Technical Presales Assistance

4. 105 Partner Technical Consultants in EMEA, supporting all MS technologies Supporting T1 MPN languages: Intl Eng, French, German, Italian, Portuguese, Spanish Available to all MPN partners (different access level depending on MPN partnership level) Partner enablement/training both 1:many (online & face2face) and 1:1 (requires Advisory hours*) Presales Support supporting partners 1:1 on their business opportunities. Customer requirements analysis, Solution design support, competition, etc. Advisory Support 1:1, focused on Deployment & consumption (requires advisory hours*) Focus on 3 main priorities, and following execution priorities Office 365 Partner Enablement & recruiting, Surestep, Google Recruit, IUR activation, presales & deployment support Microsoft Azure Partner Enablement & recruiting; presales, IUR activation, deployment&Consumption support CRM Online Partner enablement, presales & deployment support GoldSilver * : Partner Advisory Hours (PAH): Available to Gold (50 PAH) and Silver (20 PAH) competency partners

5. Support Deploy It & Drive Usage Sell It Right 5x more wins 6x more revenue growth 10x more assigned seats (O365) Services across the lifecycle Available to eligible Gold partners

6. - Customer asks partner an innovative solution to provide its own customers innovative and superior service - Partner proposes a W8 device+W8 app solution - Customer wants alternatives, based on competitive platforms - Partner engages GPS and together we define a complete solution in details: Remote centralized management of devices (configuration, security, updates) App deployment and updates Customer is impressed by completeness of offer and then -Buys Surface Rt -Partner-developed app -Windows Intune for device management Customer is currently evaluating to extend the solution to the whole group (Italian Restaurant franchising). Project will be assigned to partner Partner engaged to drive deployment of IE newest version in a big european bank’s clients (80.000) GPS is engaged to help partner defining the deployment requirements & detailed steps GPS supported Partner in building the custom package Define detailed deployment steps & actions Minimize impact on users Control deployment costs Collaboration with GPS has allowed partner to plan and execute all steps without any issue, with complete satisfaction of customer Partner decides to create a CLOUD business unit (Office365 & Azure) Build the training path 1:many events For Gold and Silver partners with advisory hours 1:1 enablement sessions Ongoing collaboration on presales Opportunities and – when needed further 1:1 enablement sessions The implementation Partner (xyz) was delighted with the Partner Technical Services (PTS) as they outlined (translated): "Migrating the communication and collaboration solutions for Network Distribution, from the local infrastructure, onto the public cloud solution from Microsoft (Office365),was a seamless experience. The extremely clear definition of the stages of the project, done in partnership with the Microsoft Partner Technical Services team, has helped us to track the status of the migration process very effectively. We also benefited from the expertise at difficult stages of the migration, as we knew from the very beginning the potential problems we might encounter. In the end, we managed to migrate customer data and services consistently, without interruption of activity. "

8. Sell It Right Deploy It & Drive Usage Support Services across the lifecycle

10. Office 365 som plattformprodukt OVS-avtaler må ha minst 1 produkt for alle ansatte i bedriften: Office Windows Upgrade Core CAL Fra 1. november 2014 kan du legge Office 365 som eneste plattformprodukt. (E1, E3, E4, Office 365 Pro Plus)

11. 35%

12. NIC og Microsoft sertifisering Nordic Infrastructure Conference 11-13.februar 2015 - Ben Armstrong (virtualisation lead) og Sanjeevini Mittal (Surface) - Microsoft Promokode 10% rabatt = 900 NOK @nicconf.com Microsoft Virtual Academy – gratis kursopplæring for MCSA sertifiseringer. - http://www.microsoftvirtualacademy.com/training-courses/preparing-for-the-windows-8-1-mcsa http://www.microsoftvirtualacademy.com/training-courses/preparing-for-the-windows-8-1-mcsa - Supportverktøy for kunder - Gratis ebooks - www.mva.ms

13. Bli med på årets største partnerevent! July 12-16, 2015 Worldwide Partner Conference i Orlando, Florida Meld deg på i dag: www.digitalwpc.co m «Fantastisk show både faglig og underholdningsmessig. Meget dyktige folk i MS som håndterte i hvertfall meg meget profesjonelt. Tydelig at dette er den viktigste partneren i IT bransjen»- WPC deltaker