2.  Each person will be ask to “pick a number” from the “Game Board” linking to a specific question about what was presented in the Book.  Each of these questions are worth “points” and will be displayed when a question is “correctly answered”  Each player will have the opportunity to “PLAY” the question or “PASS” the question to a person within the class.  Questions can only be passed once!

3. A1 B2 C4 A3G3 A8 G6 I3 B1 A6 B4 B3 B6 F8 I6 B7 C1 C2 H7 H4 A5 G7 C6 C7 H2D2 D4G4 D5 F2 D8 D7 E1 F5 E4 E3 H5 E6 I7E7 F1 D6 F4 F3 E2 I5 F6 F7 G1 G2 D3 C5G5 A4 G8C8 H1 I2 I4 H3 B8 H6 H8 E5 I1D1 B5 A2 C3 A7 I8E8 The Game Board!

4.  Purchase of information systems and telecommunications equipment constituted more than half of all capital investment in the United States in 2013. A. True True B. False False

5.  A business model describes how a company produces, delivers, and sells a product or service to create wealth. A. True True B. False False

6.  Information technology (IT) consists of all the hardware that a firm needs to use in order to achieve its business objectives, whereas information systems consist of all the hardware and software needed. A. True True B. False False

7.  An extranet is a private intranet extended to authorized users outside the organization. A. True True B. False False

8.  Information systems literacy describes the behavioral approach to information systems, while computer literacy describes the technical approach. A. True True B. False False

9.  The dimensions of information systems are people, organizations, and information technology. A. True True B. False False

10.  In order to understand how a specific business firm uses information systems, you need to know something about the history and culture of the company. A. True True B. False False

11.  Developing a new product, fulfilling an order, or hiring a new employee are all examples of business processes. A. True True B. False False

12.  Business processes are those logically related tasks for accomplishing tasks that have been formally encoded by an organization. A. True True B. False False

13.  Employee attitudes about their jobs, employers, or technology can have a powerful effect on their abilities to use information systems productively. A. True True B. False False

14.  A network requires at least three computers and a shared resource. A. True True B. False False

15.  An IT infrastructure provides the platform on which the firm can build its information systems. A. True True B. False False

16.  UPS's use of Web-based tools that allow customers to embed UPS functions such as tracking and cost calculations into their own Web sites was an information systems solution used to achieve customer intimacy. A. True True B. False False

17.  Identifying a problem includes agreeing that a problem exists. A. True True B. False False

18.  Political conflict is an example of the people dimension of business problems. A. True True B. False False

19.  As a result of new public laws, accountants are beginning to perform more technical duties, such as auditing systems and networks. A. True True B. False False

20.  Forensic accounting is used to investigate bankruptcies and contract disputes. A. True True B. False False

21.  An understanding of enterprise-wide systems for customer relationship management is one of the skills relevant to careers in marketing. A. True True B. False False

22.  Whereas marketing and financial careers have been transformed by the growth in information systems, management has–so far–remained relatively unaffected. A. True True B. False False

23.  There are two types of outsourcing: offshore outsourcing and foreign outsourcing. A. True True B. False False

24.  As discussed in the chapter-1 opening case, the Yankees' use of information systems in their new stadium can be seen as an effort to achieve which of the primary business objectives? A. Operational excellence Operational excellence B. Survival Survival C. Customer and supplier intimacy Customer and supplier intimacy D. Improved decision making Improved decision making

25.  Journalist Thomas Friedman's description of the world as "flat" referred to: A. the flattening of economic and cultural advantages of developed countries. the flattening of economic and cultural advantages of developed countries. B. the use of the Internet and technology for instantaneous communication. the use of the Internet and technology for instantaneous communication. C. the reduction in travel times and the ubiquity of global exchange and travel. the reduction in travel times and the ubiquity of global exchange and travel. D. the growth of globalization. the growth of globalization.

26.  The six important business objectives of information technology are: new products, services, and business models; customer and supplier intimacy; improved decision-making; competitive advantage; operational excellence, and: A. flexibility. flexibility. B. survival. survival. C. Improved business practices Improved business practices D. improved efficiency. improved efficiency.

27.  The use of information systems because of necessity describes the business objective of: A. survival. survival. B. improved business practices. improved business practices C. competitive advantage. competitive advantage. D. improved flexibility. improved flexibility

28.  Which of the following choices may lead to competitive advantage (1) new products, services, and business models; (2) charging less for superior products; (3) responding to customers in real-time? A. 1 only 1 only B. 1 and 2 1 and 2 C. 2 and 3 2 and 3 D. 1, 2, and 3 1, 2, and 3

29.  Verizon's implementation of a Web-based digital dashboard to provide managers with real-time information such as customer complaints is an example of: A. improved flexibility. improved flexibility. B. improved decision-making. improved decision-making. C. improved efficiency. improved efficiency. D. customer and supplier intimacy. customer and supplier intimacy.

30.  The move of retail banking to use ATMs after Citibank unveiled its first ATMs illustrates the information system business objective of: A. improved efficiency. improved efficiency. B. customer and supplier intimacy. customer and supplier intimacy. C. survival. survival. D. competitive advantage. competitive advantage.

31.  An information system can be defined technically as a set of interrelated components that collect (or retrieve), process, store, and distribute information to support: A. decision making and control in an organization. decision making and control in an organization. B. communications and data flow. communications and data flow. C. managers analyzing the organization's raw data. managers analyzing the organization's raw data. D. the creation of new products and services. the creation of new products and services.

32.  The three activities in an information system that produce the information organizations use to control operations are: A. information retrieval, research, and analysis. information retrieval, research, and analysis. B. input, output, and feedback. input, output, and feedback. C. input, processing, and output. input, processing, and output. D. data analysis, processing, and feedback. data analysis, processing, and feedback.

33.  Order data - for baseball tickets and bar code data are examples of: A. raw input. raw input. B. raw output. raw output. C. customer and product data. customer and product data D. sales information. sales information.

34.  The average number of tickets sold daily online is an example of: A. input. input. B. raw data. raw data. C. meaningful information. meaningful information. D. output. output.

35.  What is Output: A. is feedback that has been processed to create meaningful information. is feedback that has been processed to create meaningful information. B. is information that is returned to appropriate members of the organization to help them evaluate the input stage. is information that is returned to appropriate members of the organization to help them evaluate the input stage. C. transfers raw data to the people who will use it or to the activities for which it will be used. transfers raw data to the people who will use it or to the activities for which it will be used. D. transfers processed information to the people who will use it or to the activities for which it will be used. transfers processed information to the people who will use it or to the activities for which it will be used

36.  Converting raw data into a more meaningful form is called: A. capturing. capturing. B. processing. processing. C. organizing. organizing. D. feedback. feedback.

37.  An example of raw data from a national chain of automobile stores would be: A. average of 13 Toyotas sold daily in Kentucky in 2007. average of 13 Toyotas sold daily in Kentucky in 2007. B. 300 Toyota RAV4s sold during fourth quarter 2007 in Kentucky. 300 Toyota RAV4s sold during fourth quarter 2007 in Kentucky. C. 1 Toyota RAV4 sold January 7, 2008 in Louisville, Kentucky - $28000. 1 Toyota RAV4 sold January 7, 2008 in Louisville, Kentucky - $28000 D. annual sales of Toyota RAV4s increased 2.4 percent. annual sales of Toyota RAV4s increased 2.4 percent

38.  Electronic computers and related software programs are the technical foundation, the tools and materials, of: A. all business procedures. all business procedures. B. information accumulation. information accumulation. C. modern information systems. modern information systems. D. all industrialized countries. all industrialized countries.

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44.  The field that deals with behavioral issues as well as technical issues surrounding the development, use, and impact of information systems used by managers and employees in the firm is called: A. information systems literacy. information systems literacy. B. information systems architecture. information systems architecture. C. management information systems. management information systems. D. information technology infrastructure. information technology infrastructure.

45.  A hierarchy is: A. results in a clear-cut division of labor. results in a clear-cut division of labor. B. is composed primarily of experts trained for different functions. is composed primarily of experts trained for different functions. C. is a pyramid structure of rising authority and responsibility. is a pyramid structure of rising authority and responsibility. D. is used primarily in large organizations to define job roles. is used primarily in large organizations to define job roles.

46.  In a hierarchical organization, the upper levels consist of: A. managerial and professional workers. managerial and professional workers. B. managerial, professional, and technical workers. managerial, professional, and technical workers. C. professional and operational workers. professional and operational workers. D. managerial, professional, and operational workers. managerial, professional, and operational workers

47.  The fundamental set of assumptions, values, and ways of doing things that has been accepted by most of a company's members is called its: A. culture. culture. B. environment. environment. C. atmosphere. atmosphere. D. values. values.

48.  Business processes: A. include informal work practices. include informal work practices. B. are used primarily for sales and accounting functions. are used primarily for sales and accounting functions. C. are governed by information technology. are governed by information technology. D. are logically related tasks used primarily by operational personnel. are logically related tasks used primarily by operational personnel.

49.  Data management technology consists of: A. the physical hardware and media used by an organization for storing data. the physical hardware and media used by an organization for storing data. B. the detailed, preprogrammed instructions that control and coordinate the computer hardware components in an information system. the detailed, preprogrammed instructions that control and coordinate the computer hardware components in an information system. C. the software governing the organization of data on physical storage media. the software governing the organization of data on physical storage media. D. the hardware and software used to transfer data. the hardware and software used to transfer data.

50.  The hardware and software used to transfer data in an organization is called: A. data management technology. data management technology. B. networking and data management technology. networking and data management technology. C. data and telecommunications technology. data and telecommunications technology D. networking and telecommunications technology. networking and telecommunications technology.

51.  An intranet uses: A. mainframe technology. mainframe technology. B. infrared telecommunications systems. infrared telecommunications systems. C. the telecommunications capacities of fiber optic networks. the telecommunications capacities of fiber optic networks. D. Internet technology within the boundaries of the firm. Internet technology within the boundaries of the firm.

52.  The first step in the four-step model of business problem solving is: A. agreeing that a problem exists. agreeing that a problem exists. B. identifying the problem. identifying the problem. C. outlining the problem's causes. outlining the problem's causes. D. assigning the problem to a problem solver. assigning the problem to a problem solver.

53.  Inadequate database capacity is an example of the ________ dimension of business problems. A. technology technology B. organizational organizational C. people people D. management management

54.  Legal and regulatory compliance is an example of the ________ dimension of business problems. A. management management B. organizational organizational C. people people D. technology technology

55.  Aging hardware and outdated software are examples of the ________ dimension of business problems. A. technology technology B. management management C. information systems information systems D. organizational organizational

56.  Poor business processes and unsupportive culture are examples of the ________ dimension of business problems. A. management management B. organizational organizational C. people people D. infrastructure infrastructure

57.  The owners of Speed-EZ, a new bike messenger service, are concerned about how they will manage their messengers once they have left the office. This is a business problem that falls into the: A. management dimension. management dimension. B. people dimension. people dimension C. organizational dimension. organizational dimension. D. technology dimension. technology dimension.

58.  Flapjack Flats, a new pancake chain, is having difficulty finding pancake chefs. This is a business problem that falls into the: A. management dimension. management dimension. B. people dimension. people dimension. C. organizational dimension. organizational dimension. D. technical dimension. technical dimension.

59.  In choosing the best solution for a business problem, one of the most important considerations is: A. change management. change management. B. existing resources and skills. existing resources and skills C. employee training. employee training. D. outcome measurement outcome measurement

60.  The final step in the four-step model of business problem solving is: A. outcome. outcome. B. implementation. implementation. C. change management. change management. D. feedback. feedback.

61.  Which of the following would not be considered part of the implementation phase of problem solving? A. change management change management B. purchasing hardware for an information systems solution purchasing hardware for an information systems solution C. training an employee on new systems software training an employee on new systems software D. evaluating a selection of software packages for implementing a new business process evaluating a selection of software packages for implementing a new business process

62.  One of the most frequent errors in problem solving is: A. rushing to judgment. rushing to judgment. B. not being aware of personal limitations. not being aware of personal limitations. C. being too doubtful. being too doubtful. D. following a rote pattern of decision making following a rote pattern of decision making

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