1. Service Link for C2
TBB 8051
Student Guide

2. Service Link for C2 Index Getting started Connecting
Software organization
Faults
Templates
Configuration
Changing/Adding features
Refresh & Flashing
Exercises
Evaluation

3. Service Link for C2
Getting Started 1

4. Service Link for C2 Getting Started
-ServiceLink (SLINK) is proprietary software
developed for Freightliner LLC
-only users that have contractual warranty
certification like dealers and their CPWAs
-can only be downloaded from
accessfreightliner.com
This guide is meant for instructional purposes
and is not a substitute for the Servicelink
users guide.
1-2

5. Service Link for C2 Getting Started Obtaining a Password
Click on “Register for web applications”
1-3

6. Service Link for C2 Getting Started Obtaining a password
-complete application
-supply vin# for Freightliner product you own
-submit
-password will be ed to you

7. Service Link requires the “Professional Version” of Microsoft
Service Link for C2
Getting Started
Computer Requirements
Service Link requires the
“Professional Version” of Microsoft
operating systems.
Consult all other software vendors
for their requirements before
purchasing a new computer.
For any computer related problems
contact the Freightliner Help Desk
For assistance in using Service Link
contact Thomas Built Buses
1-5

8. Service Link for C2 Getting Started
-Click on “Service Link” to download
software
1-6

9. Service Link for C2 Getting Started When you click “Servicelink”
any current notices will display.
Read them
1-7

10. Service Link for C2 Getting Started -You must download DLA software
Nexiq and Noregon drivers can be
downloaded directly from their web sites
Only Nexiq and Noregon dlas are approved
For Slink
-You must download Service Link Offline
separately
-all other downloads are optional or not
required for the use of Slink
1-8

11. Service Link for C2 Getting Started Noregon DLA
-available in parallel or USB cabling
-order direct from Noregon 336/
1-9

12. Service Link for C2 Getting Started Nexiq Magikey
-available USB or parallel cabling
-go to www. nexiq.com for distributor
1-10

13. Service Link for C2
Connecting 2

14. Service Link for C2 Connecting 9 pin Deutsch connector
-located under dash at left side
of steering column
2-2

15. Connecting Service Link for C2 Online (Connected) -internet connection
-computer
-data interface device
-compatible cables for your
Noregon or magic key device and
computer
-installed ServiceLink software
Offline
-cables as above
2-3

16. Service Link for C2 Connecting Online-(Disconnected)
-internet connection
-computer
-installed Slink software
2-4

17. Service Link for C2 Connecting Status Bar
Relationship to host and vehicle
2-5

18. Connecting Service Link for C2 Before clicking the blue button
You should have:
1.voltage
- if hydraulic, remove fuse for booster
- use battery charger
2. “good” internet connection
3. Schematic for problem circuit
2-6

19. Service Link for C2 Connecting -Select the DLA vendor -Save settings
2-7

20. Service Link for C2 Connecting -Turn ignition to “Run/On”
-Click the “CONNECT” button
Observe lights on J1708 & J1939 lights on DLA
2-8

21. Service Link for C2 Connecting Slink checks VIN# and Engine s/n
-Click “Continue” button
2-8

22. Service Link for C2
Connecting
Status Bar
2-9

23. Service Link for C2 Connecting
If a conflict exists between host data and
Vehicle data, Click “Sync ECU list to Host”
2-10

24. Service Link for C2
Connecting
Vehicle info in ”White”
2-11

25. Service Link for C2 Connecting 2-12
In Online/Connected Mode; Click “Show Host ECU”
-The Vehicle info is displayed in white
-The Host info which is current from
one interface to the next is Blue
-The Factory built settings are Yellow
2-12

26. Connect Online Routinely Updates can take time Service Link for C2
2-13

27. Software Organization 3
Service Link for C2
Software Organization 3

28. Service Link for C2 Software Organization Tool/Action Tabs
-based on function of a specific module
-info and/or tests will be done only
on selected module
3-2

29. Service Link for C2 Software Organization Navigation Bar
-allows you to download drivers, offline,
set DLA driver, language or help
3-3

30. Service Link for C2
Software Organization
Navigation Bar
Admin
3-4

31. Service Link for C2 Software Organization Side Bar
-allows you to focus on one module
-only installed/comunicating modules
will be displayed
3-5

32. Service Link for C2
Faults 4

33. Service Link for C2 Faults Active -cannot be cleared
MUST BE CONNECTED TO BUS
Active
-cannot be cleared
-updated every 2 seconds
-can be reported in both channels
2 reports
Only one active problem
4-2

34. Service Link for C2 Faults Historic/Inactive -all ecus except TCU
-can be cleared with Slink
4-3

35. Service Link for C2
Faults
Clearing Historic Faults
4-4

36. Service Link for C2
Templates 5

37. Service Link for C2 Templates Method to electronically control
and/or monitor the bus’s electrical
system.
Function and behavior is based on
The current condition of the circuit
The condition of the consumer
The BHM feature installed
The inputs received
Adequate voltage and ground
Condition of controlling module
Templates allow you to check the devices
in the multiplexing process for a particular
consumer/s. Please do not use a template
for a specific circuit until you understand the
action of the controlling module in the circuit;
Review the circuit schematic first.
5-2

38. Service Link for C2 Selecting a Template 5-3
On drawing , if all front dome were inop
Then you would select SHM template for plug J3 pin G
5-3

39. Service Link for C2
Templates
Drawing#103996
5-4

40. Service Link for C2 Selecting a Template 5-5
On drawing , if left-rear red warning light is inop
Then you would select SHM template plug J2 pin K
5-5

41. Service Link for C2
Templates
Drawing#103975
5-6

42. Service Link for C2 Templates Sidebar at left; click “List”
Divided by channel J1708/J1939
5-7

43. Service Link for C2 Templates
Drop down box displays all available templates
5-8

44. Once test is complete; exit Test Mode
Service Link for C2
Templates
Enter
Test Mode
Your computer assumes control
from BHM
Once test is complete; exit Test Mode
FETs can be overloaded and module
damage can occur
5-9

45. Service Link for C2 Templates Some templates show switch recognition
communication, outputs together
5-10

46. Service Link for C2 Templates
Is voltage available to the controlling module/s?
5-11

47. Service Link for C2
Configuration 6

48. Service Link for C2 Configuration -Must be connected to host
-Organized by ecu and connector number
-Only connectors at network modules
-if connected to vehicle, differences can be
displayed
6-2

49. Service Link for C2 Configuration
Only selected circuits displayed by connector
6-3

50. Service Link for C2 Configuration
Click inside box at Multiplex Function
Select circuit by description to narrow
search/display
6-4

51. Service Link for C2 Configuration Missing Smart Switches 6-5
-missing switch will be blue highlighted

52. Service Link for C2
Changing/Adding Features 7

53. Service Link for C2 Changing/Adding Features
-the host will display feature function
-the host will communicate new feature
compatibility
7-2

54. Service Link for C2 Changing/Adding Features
-Each bus is configured by order
-Features are vin specific
-Contact TBB for correct feature number
7-3

55. Service Link for C2 Changing Features
Test operation of features on bus after
adding/changing a features
Feature change can be reversed
using “Undo Last Change” button
7-4

56. Service Link for C2 Changing/Adding Features
-features can by added in online/disconnect
mode then applied to bus in Online/Connected
or Offline mode
7-5

57. Service Link for C2
Refresh
&
Flashing 8

58. Service Link for C2 Refresh Features Located as action tab for BHM and
On General List
8-2

59. Service Link for C2 Refreshing A feature is a set of software coded to
accomplish a specific task/s
Computer downloads features from host and
reapplies them to BHM
8-3

60. Service Link for C2 Refreshing Do not click any other buttons
Try to run another software application
until completion of the refreshing process
8-4

61. Service Link for C2 Flashing 8-5 -Used after a new BHM is installed
or when software updates are released
-Provides the operating software to the BHM
8-5

62. Do not run any other programs or click command keys during Flashing
Service Link for C2
Flashing
Do not run any other programs
or click command keys during
Flashing
Please wait
8-6

63. Service Link for C2
Exercises 9

64. Service Link for C2 Exercises Complaint:
All available info about problem
Includes faults, history, service
solutions
Cause:
Testing-using Slink, DVOM, schematics
Correction:
What was done to solve problem
Confirm problem is solved
9-2

65. Service Link for C2 Exercises Complaint:
All available info about problem
Includes faults, history, service
solutions
________________________________ ________________________________ ________________________________
Cause:
Testing-using Slink, DVOM, schematics
________________________________
Correction:
What was done to solve problem
Confirm problem is solved
9-3

66. Service Link for C2 Exercises 9-4
J1939 open
Open circuit on output to consumer,
module controlling ground
Vbat failure to a module
All 3 Vbat failures to CHM
AMU failure
No voltage to circuit at PDM
No voltage to Engine or ABS ecu
Open ground to ground control circuit
Open output to circuit where module controls voltage
10. Disconnected consumer
11. Missing smart switch
12. Extra smart switch
13. No start
14. Bad relay at cab pdm
15. Change of dla driver settings
16. Refresh BHM
17. Flash BHM
18. Change/add new feature
19. Sync to host
20. Short to ground
Get permission from bus owner before class
Repair all bugs
9-4

67. Service Link for C2
Evaluation 10

68. Training Evaluation 1. Student manuals and handouts were?
Class:__________________________
Date:___________
Instructor: _____________________
Please circle the number on each scale which most closely reflects your opinion
1. Student manuals and handouts were?
Excellent Good Poor
2. Overheads, presentations, and video tapes were?
3. Shop demonstrations were?
4. The length of the course was?
Too Long Just Right Too Short
5. The pace of the presentation was?
Too Fast Just Right Too Slow
6. The amount of shop time was?
Too Much Just Right Not Enough

69. Training Evaluation page 2
Please circle the number on each scale which most closely reflects your opinion
7. Did the class provide the expected instruction?
Yes Somewhat No
Comments:_______________________________
________________________________________
8. Would you recommend this class to others?
Definitely To Some No
9. Do you feel that what you’ve learned will help you
do your job better?
Help A Lot Help Some No Help
10. What was your overall impression of the course?
Excellent Good Poor
11. If you were to make changes, what would they be?
___________________________________________
Thanks for attending our class