1. The Full English TPAS England bring news from over the border Val Alker val.alker@tpas.org.uk @tpasval val.alker@tpas.org.uk

2. The Full English – vital ingredients shaping services influencing decisions tenant led scrutiny tenant involvement in complaints using new media embedded resident involvement diversity value for money

3. In Wales What’s hot in resident Involvement for you? Use your 3 votes – let’s see the trends

4. Additional Support http://www.tenantcentral.org.uk two year programme - training, support, e learning, how to guides, forums, peer mentors, accredited training equip tenants with the skills to lead change in their communities National Tenant Organisations Policy forum involving TPAS, CCH, NFTMO’s, TAROE http://nationaltenants.org/

5. Type of Tenant Panels

6. Shape servicesInfluence decisions St Ledger Homes http://www.stlegerhomes.co.uk/be_involved/don caster_feration.aspx Standing Joint Committee of the Fed + Area, Neighbourhood Service involvement CSI Cottsway http://cottsway.co.uk/get-involved/csi-cottsway policies, performance, mystery shop, contracts LHT http://www.lht.co.uk/communities/get-involved/ Focus Groups Surveys Resident Inspection Service Forums

7. Tenant Led Scrutiny Cottsway Resident Scrutiny Panel Training and support Savings Strong support http://cottsway.co.uk/get-involved New Charter Tenant Management Team Own website Reports released Service based groups monitor Recommendations http://www.tenantmanagementteam.org.uk/

8. ComplaintsNew Media Our own website Tenant Panels can be designated person for complaints http://nationaltenants.org/designatedperson/ Tenants can be involved in the landlords complaints process Hearing level 2/3 Learning from complaints Advocates Aragon SohaWigan and Leigh

9. Diversity Soha Annual Report http://www.soha.co.uk/Corporate/ReadAboutUs Pages/Annualreports.aspx 12 – 67, disabled, vulnerable, homeowners, ethnic minorities, Facebook group Tower Hamlets Multi Faith Project Working together - Xmas and Eid celebrations http://www.towerhamletshomes.org.uk/top_leve /get_involved.aspx Aragon Air Youth Consultants http://www.aragon-housing.co.uk/get- involved/youth-involvement/air-youth- consultants/ 6 young people - perspective on services and wider community issues

10. Embedding Involvement Lots of talk – but is it all hot air? Real link to Business and Departmental plan Timely involvement Real influence

11. Value for Money Not embedded - can it be VfM? Costs ? Time? What has been done? What difference has it made? - Outcomes Measure impact Be prepared to change stay out of the red!

12. Questions