1. Pau Lian Staal 9th November 2009 Best Practices in Stakeholder Management in Large Infrastructure Projects in Europe SIG Stakeholders & Communication

2. The NETLIPSE Project 2006 - 2008 Research Projects 2006-2008 EU 6th Framework Programme 1 Betuweroute 2 Bratislava Ring Road 3 Gotthard Base Tunnel 4 HSL-Zuid 5 Lezíria Bridge 6 Lisboa – Porto 7 Lötschberg Base Tunnel 8 Maaswerken 9 Motorway A2 10 Motorway A4 11 Motorway E18 12 Nürnberg – Ingolstadt 13 Øresund Crossing 14 Unterinntalbahn 15 West Coast Main Line

3. The NETLIPSE Project 2006 - 2008 Results ISBN 978-90-810025-2-3 available at www.netlipse.eu or via business card… www.netlipse.eu

4. Overall Findings in Stakeholder Management  Dialogue, communication and cooperation are as useful as technique, contracts etc.  Organise and tailor stakeholder management  Distinguish between stakeholder categories

5. 7 Best Practices in Stakeholder Management (1) 1.Involve operators and industry  West Coast Main Line: involving railway operators to reach an open cross-industry approach to the project  Unterinntalbahn: coordination platforms for stakeholders at all levels 2.Facilitate liaison with local stakeholders and critics  Maaswerken: negotiate with other governments but stay within the borders of scope and budget: alternative solution for flood prevention

6. 7 Best Practices in Stakeholder Management (2) 3.Avoid mixed messages  Lisboa – Porto High Speed Line: a dedicated group to deal with stakeholders  HSL-Zuid: from decentralised to centralised stakeholder management to avoid mixed messages 4.Reach consensus with stakeholders before tendering  Motorway E18: finish administrative process before tender phase to avoid facing complicated contractual consequences later

7. 7 Best Practices in Stakeholder Management (3) 5.Enable the political branch to supervise the project  Gotthard Base Tunnel: organised political supervision provides continuity between changing governments and project authorities 6.Formalise responsibilities with the client and/or sponsors  Betuweroute: formalise formal and informal relations to speed up decision-making and to make dealing with scope changes easier

8. 7 Best Practices in Stakeholder Management (4) 7.Brand the project  Øresund Crossing: all communication focussed on “a project to be proud of”  Gotthard Base Tunnel: stress the benefits for users (from revolutionary technological breakthrough to the “bridge” between different countries and modal short from road to rail

9. Best Practices put to use  Amsterdam Noord/Zuidlijn 2003 - 2017

10. Most agreed on statements SIG voting session in Amsterdam (April 2009)  Stakeholders should be compensated  Compensation can have many forms  Community communication is more effective than corporate communication focussing on positive project results  Project successes should be communicated at all times  Infrastructure projects can learn from each other  NETLIPSE should organise a stakeholder mgt. SIG

11. Most disagreed on statement SIG voting session in Amsterdam (April 2009)  The Noord/Zuidlijn project needs to be transparent and provide full insight into the risks for stakeholders Agree: 59,09%Disagree: 36,36% ?: 4,55%

12. SIG Stakeholders & Communication  Recognise these findings? On stakeholder management & communication:  What are important current issues?  What can the added value of this NETLIPSE SIG be?  Themes for discussion and development  What could your role be?