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Pau Lian Staal 9th November 2009 Best Practices in Stakeholder Management in Large Infrastructure Projects in Europe SIG Stakeholders & Communication
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The NETLIPSE Project 2006 - 2008 Research Projects 2006-2008 EU 6th Framework Programme 1 Betuweroute 2 Bratislava Ring Road 3 Gotthard Base Tunnel 4 HSL-Zuid 5 Lezíria Bridge 6 Lisboa – Porto 7 Lötschberg Base Tunnel 8 Maaswerken 9 Motorway A2 10 Motorway A4 11 Motorway E18 12 Nürnberg – Ingolstadt 13 Øresund Crossing 14 Unterinntalbahn 15 West Coast Main Line
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The NETLIPSE Project 2006 - 2008 Results ISBN 978-90-810025-2-3 available at www.netlipse.eu or via business card… www.netlipse.eu
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Overall Findings in Stakeholder Management Dialogue, communication and cooperation are as useful as technique, contracts etc. Organise and tailor stakeholder management Distinguish between stakeholder categories
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7 Best Practices in Stakeholder Management (1) 1.Involve operators and industry West Coast Main Line: involving railway operators to reach an open cross-industry approach to the project Unterinntalbahn: coordination platforms for stakeholders at all levels 2.Facilitate liaison with local stakeholders and critics Maaswerken: negotiate with other governments but stay within the borders of scope and budget: alternative solution for flood prevention
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7 Best Practices in Stakeholder Management (2) 3.Avoid mixed messages Lisboa – Porto High Speed Line: a dedicated group to deal with stakeholders HSL-Zuid: from decentralised to centralised stakeholder management to avoid mixed messages 4.Reach consensus with stakeholders before tendering Motorway E18: finish administrative process before tender phase to avoid facing complicated contractual consequences later
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7 Best Practices in Stakeholder Management (3) 5.Enable the political branch to supervise the project Gotthard Base Tunnel: organised political supervision provides continuity between changing governments and project authorities 6.Formalise responsibilities with the client and/or sponsors Betuweroute: formalise formal and informal relations to speed up decision-making and to make dealing with scope changes easier
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7 Best Practices in Stakeholder Management (4) 7.Brand the project Øresund Crossing: all communication focussed on “a project to be proud of” Gotthard Base Tunnel: stress the benefits for users (from revolutionary technological breakthrough to the “bridge” between different countries and modal short from road to rail
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Best Practices put to use Amsterdam Noord/Zuidlijn 2003 - 2017
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Most agreed on statements SIG voting session in Amsterdam (April 2009) Stakeholders should be compensated Compensation can have many forms Community communication is more effective than corporate communication focussing on positive project results Project successes should be communicated at all times Infrastructure projects can learn from each other NETLIPSE should organise a stakeholder mgt. SIG
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Most disagreed on statement SIG voting session in Amsterdam (April 2009) The Noord/Zuidlijn project needs to be transparent and provide full insight into the risks for stakeholders Agree: 59,09%Disagree: 36,36% ?: 4,55%
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SIG Stakeholders & Communication Recognise these findings? On stakeholder management & communication: What are important current issues? What can the added value of this NETLIPSE SIG be? Themes for discussion and development What could your role be?
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