1. HumanaOne Public Exchange
OnExchange Humana Buyer’s Portal
Revision: 07/09/2013
For use with facilitator guide: H Overview of OnExchange Humana Buyer Portal Calls-MOD
Overview of the Humana Enrollment Application Site
H OnExchange Humana Buyer Portal Calls-SPM Revision: 12/13/ National Education Curriculum Team - for internal use only

2. Overview of the Buying Process
Buyer reviews plan options on the Exchange
Buyer selects HumanaOne Plan from offerings found on the Exchange site.
Buyer is taken to Humana’s Enrollment Application Site (Online Humana Buyers Portal).
Buyer will enter the requested information to apply for the plan and coverage they have selected.
When they are done, buyer will receive a confirmation . Buyer may also have benefit related questions.
Bottom of payment page- showing payment method options for recurring monthly payments

3. Buying from the Marketplace (Public Exchange)
Humana -
OHBP
The Marketplace (a.k.a. Public Exchange)
Find it here
Select it here
Humana Enrollment Application Site (a.k.a. OnExchange Humana Buyer Portal - OHBP)
Apply for enrollment here

4. Mentor Documentation GCP Advanced Search Tab
GCP Advanced Search Tab
OHBP Provider Information Assistance
OHBP Billing Information Assistance
OHBP Signature Information Assistance
On Exchange Humana Buyer Portal (OHBP) VOB Assistance

5. This is where CSRs search OHBP for calling member.
Searching
This is where CSRs search OHBP for calling member.
10/24/2013-screenshot provided by Ryan Erpenbeck.

6. Applicant Welcome screen - Top
Once the selected applicant is accessed this is the next page that will display- Top portion of page
The applicant will see this upon entering the OnExchange Humana Buyer Portal

7. Applicant Welcome Screen - Lower
Bottom portion of What to expect page
Guidance is provided to the applicant about what to expect and what they will need to proceed with their enrollment application
internal use only

8. Locate OHBP via GCP Advanced Search Tab or HSS
Search Mentor for “GCP Advanced Search Tab”

9. Locate OHBP via GCP Advanced Search or HSS continued

10. Initial Search page
internal use only

11. Search Results
List of names once the “search” feature what used on the previous page
internal use only

12. Applicant: Review Details
Top portion of Review page
internal use only

13. Applicant: Primary
Bottom portion of Review page
internal use only

14. Assisting with Provider Information
Up next…….
Assisting with Provider Information
internal use only

15. OHBP Provider Information Assistance
Mentor Documentation
OHBP Provider Information Assistance
internal use only

16. Select “yes” and click on Select PCP
Selecting a PCP
Select “yes” and click on Select PCP
Showing if you choose “yes” it will change to “select pcp”
internal use only

17. Select the appropriate member
Adding a Provider
Select the appropriate member
Add a provider page- selecting an applicant
internal use only

18. Select the “search within” distance Click “agree and search”
Selecting a PCP
Select the “search within” distance
Click “agree and search”
Choosing the distance for a primary dr.
internal use only

19. “select” the appropriate provider to be added
Search results
“select” the appropriate provider to be added
Displaying the results page once the distance has been selected.
internal use only

20. Option to select a provider for another applicant
Added Provider
Check indicates added
Page will display after “selecting” the provider on the previous screen
Added PCP
Click “next”
Option to select a provider for another applicant
internal use only

21. Assisting with Billing Information
Up next…….
Assisting with Billing Information
internal use only

22. OHBP Billing Information Assistance
Mentor Documentation
OHBP Billing Information Assistance
internal use only

23. Billing
Top portion of payment page
internal use only

24. Enter Billing information
Payment Information
Enter Billing information
Middle of payment page
internal use only

25. Select initial payment method
First month’s payment
Select initial payment method
Bottom of payment page- showing option for first month’s payment
internal use only

26. Select recurring payment method
Select recurring payment method and click “next”
Bottom of payment page- showing payment method options for recurring monthly payments
internal use only

27. Billing: Recurring Payment
Payment Choices
Initial
Recurring
ACH (automatic from checking acct)
ACH CC
Paper bill
Payment Choices
Initial
Recurring
ACH (automatic from checking acct)
ACH CC
Paper bill
Showing if you choose “yes” it will change to “select pcp”
Accepted Credit Cards (CC)
Visa
MasterCard
internal use only

28. Assisting with Agreement and Signature Information
Up next…….
Assisting with Agreement and Signature Information
internal use only

29. OHBP Signature Information Assistance
Mentor Documentation
OHBP Signature Information Assistance
internal use only

30. Agreements and Payment Authorization
Top portion of payment page
internal use only

31. Agreements and Payment Authorization
Showing if you choose “yes” it will change to “select pcp”
internal use only

32. This is the document the caller will be approving
T-Signature
This is the document the caller will be approving
Showing if you choose “yes” it will change to “select pcp”
internal use only

33. What T-Sig Line will Say
Bottom of payment page- showing payment method options for recurring monthly payments
internal use only

34. Assisting with Verification of Benefits
Up next…….
Assisting with Verification of Benefits
internal use only

35. On Exchange Humana Buyer Portal (OHBP) Benefit Assistance
Mentor Documentation
On Exchange Humana Buyer Portal (OHBP) Benefit Assistance
internal use only

36. Verification of Benefits
Click the pdf file to select the Benefit Summary or Summary of benefits and coverage
Top portion of payment page
internal use only

37. Benefit Summary
Bottom of payment page- showing payment method options for recurring monthly payments
internal use only

38. Summary of Benefits and Coverage
Bottom of payment page- showing payment method options for recurring monthly payments
internal use only

39. Mentor Documentation GCP Advanced Search Tab
GCP Advanced Search Tab
OHBP Provider Information Assistance
OHBP Billing Information Assistance
OHBP Signature Information Assistance
On Exchange Humana Buyer Portal (OHBP) VOB Assistance

40. Questions?
internal use only