1. iRequestManager for MediMizer X3
JJC 1

2. iRequestManager Highlights
Anyone can enter work requests from anywhere in the hospital
Requesters are kept informed of status of work
Requests can be approved by service manager before becoming work orders
Requests can be sent to pagers, cell phones, or printers 2

3. iRequestManager Web Portal
Enter a work request on the web at any time
When entering a work request, all fields are validated, including fields you specify as required
Select Equipment and Area using interactive lists and live data
Requesters can now check on the status of work requests on the web at any time
Interactive Web Portal is an ASP.NET 2.0 application that runs on your IIS web server 3

4. What’s in a Work Request?4

5. Web Portal Work Request List
Request List shows open Work Requests and/or recently closed Requests
Request List can be filtered by Facility, Department, etc.
Click on any Work Request # to view full detail form
Can view just your Work Requests or requests from everyone
Requesters can be limited to particular Facilities or Departments 5

6. Work Request Processing
Work Requests can be turned into work orders automatically
-or-
Work Requests can be approved by a service manager before being turned into work orders
In addition, certain user’s requests (e.g., managers) can always be pre-approved as Work Orders

7. Work Request Printing
Incoming work requests can be printed automatically as they arrive or as they are accepted
Can specify a different printer for each Facility
Requests are printed in a format like the printed Work Order

8. Highly Customizable
Can configure what various tables and fields will be called, e.g., “Control #” could be called “Red Tag ID”
Can configure which work request fields are shown and which are required
Can customize instructions and other text that appears on the screen
Can enter your own standard response messages to use when request accepted, closed, etc.
Can put your logo on the web portal pages

9. Who can request work?
Web portal now remembers information about requesters (name, phone #, address) so they don’t have to enter each time they use the request portal
New users can register themselves in the web portal (optional)
User can have a password to protect their login information
If user forget their password, a “Forgot Password” link is available on the login page
“Guest” login can be used for simple access without registering
MediMizer users can also enter Work Requests
Can auto-identify requesters based on their Windows login name with new Single Sign-On (SSO) feature

10. and Paging
Requester can be informed of status of his/her work requests through , e.g., request accepted, completed, etc.
When a Work Request is approved, it can be ed to the assigned technician and/or sent to his/her text pager or cell phone
You can customize the /pager messages sent out and include desired data fields from the Work Request
Uses standard SMTP or MAPI protocols to send both and text pages
No longer requires modem or TAP paging protocol

11. Enhanced Security
Can disable “Guest” (i.e., anonymous) login to work request web portal
Can require all Requesters to register for an account
Can approve applications for work request login accounts
Can lock out specific requesters
Can require passwords for all requesters
Can set password required strength, i.e., minimum length, use of digits and punctuation, etc.
Can limit Requester to just the Facilities or Departments they work in
Can allow certain requesters (e.g., managers) to approve their own requests and automatically generate work orders
Or eliminate the need for requester login and password by using Windows user name and single-sign on (SSO)

12. Multiple Hospitals
Requesters can be limited to one or more hospitals (Facilities in MM)
Each hospital can have different service managers to process the incoming work requests
Hospitals can be stored in the same or different MediMizer databases
Each hospital can have a different printer to print requests

13. Multiple Databases
Can use multiple databases for biomed and engineering
Great Deal! Buy one iRequestManager – use for both departments using MediMizer
Same copy of MediMizer X3, same web server, same database server
Work Requesters log into appropriate database to enter and check on work requests
All data is separate in the two databases: who can request, who services, etc.
Also works when biomed and engineering are in the same database

14. Legacy iRM Features Still Supported
If you have iRequestManager working with your web server, you can continue to use the existing forms without any changes
Can also use legacy iRM to integrate with outside Work Request systems
Can also use existing installation of the Request Client Program.
Can generate new legacy request form configurations
Use new Messaging Server application to put requests into MediMizer X3 SQL Server or MSDE database
Use new Messaging Server to enter requests in the MediMizer X3 SQL Server or MSDE database

15. iRequestManager Web Demo
Please ask for a web demo of iRequestManager to see it in action! 15

16. Thank you for your interest in the MediMizer's iRequestManager
Use the contact page to request more information or a demonstration 16