1. Cut Costs and Increase Productivity in your IT Organization with Effective Computer and Network Monitoring. Copyright © T3 Software Builders, Inc 2004. This work is the intellectual property of the author. Permission is granted for this material to be shared for non-commercial, educational purposes, provided that this copyright statement appears on the reproduced materials and notice is given that the copying is by permission of the author. To disseminate otherwise or to republish requires written permission from the author. Scott W. Ortel EDUCAUSE 2004

2. Agenda Overview – System and Network Monitoring Case Study SiteMaestro Live Demonstration Questions

3. System & Network Monitoring Why Monitor? –Forecast/Prevent System and Network Failures –Reduce/Prevent Impact to Business When These Failures Occur Types of Monitoring –Passive (Shallow - trap-based) –Semi-Proactive (Medium - network-based) –Proactive (Deep - agent-based)

4. Case Study Local Maryland College –2,000 students, 30+ Servers, 50+ network devices –Database, Website Needs –Inexpensive –Supported –Easy to setup and maintain –Proactive notification of user-defined conditions –Flexible customization (scripts, performance counters) –Long-term storage with graphing –Centralized console

5. Case Study (cont) Rejected Solutions –Shareware Inexpensive Unreliable support Implementation can be costly –Large Solutions (CA Unicenter, IBM Tivoli, etc) Very expensive Huge learning curve Very complex Not easy to customize

6. Case Study (Solution) SiteMaestro –Inexpensive As little as $299 per server Minimal training investment –Easy to deploy Up and running in as little as one day –Supported Each client is assigned a personal support technician Quick answers to technical issues/questions

7. Case Study (Solution) –Supported (cont) Product updates that address issues and respond to customer needs and feedback –Easy to setup and maintain Usually up and running in one day –Features User-defined alarm conditions Notifications via pager, email, and others Easy to customize with your own scripts, performance counters, and code

8. Case Study (Solution) Long-term storage of data for analysis Graphing of data Central console/dashboard

9. Case Study (Impl) Solution Implementation –SiteMaestro agent on each critical server Time = 3 minutes/server (approximately 90 minutes) –Configure one agent to ping all network devices Time = 15 minutes –Configure one agent to monitor core router and switches via SNMP Time = 30 minutes –Configure one agent to monitor website and database Time = 5 minutes

10. Case Study (Impl) Solution Implementation (cont) –Start console (auto-detects all agents) Time = 1 minute –Install central repository on database server Time = 15 minutes All agents automatically start sending data –Install repository GUI client on workstation Time = 3 minutes –Onsite training Time = ½ day

11. Live Demonstration Agent

12. Live Demonstration Central Console

13. Live Demonstration Central Repository

14. Higher Education SiteMaestro is a perfect fit for Higher Education IT –Budget sensitive –Requires minimal staff to deploy and use –Allows existing IT staff to do their real job –Supported by a company committed to being a partner

15. Questions? www.sitemaestro.com