1. How can monitoring & evaluating improve customer service for the staff, the zoo and the customer
M3 & D2

2. M3 – Explaining how monitoring & evaluating improve customer service for the staff, the zoo and the customer
D2 – Analysing how monitoring & evaluating improve customer service for the staff, the zoo and the customer

3. Improvements for Employees

4. If Zoo staff are looked after…..

5. If Zoo staff are looked after…..
Will be interested in their job and feel less stressed
Will gain JOB SATISFACTION
Will learn new skills / promotion???
Will feel respected
Generates good teamwork / rely on each other
The Zoo MUST comply with Health and Safety Laws
Think of REAL examples and add these into your work!!!

6. Improvements for Chester Zoo

7. By improving service this means…..

8. By improving service this means…..
Increases sales – new customers / more repeat customers
Can rely on GOOD WILL
Predict sales / plan budgets / expand
New Exhibits???
Less staff issues to deal with
Jobs are more secure
Think of REAL examples and add these into your work!!!

9. M3 Improvements for the Customer
Complete this work and you have achieved M3 