1. E 2 – ePASS and Expedites An overview of how counties have established a functional process for managing ePASS queues and applications. NC Work Support Strategies Leadership Summit March 25, 2014

2. Agenda  Goal of Session  Introduction of Presenters  Panel Presentations Specific county Q&A following each presenter  Q&A and Group Discussion  Wrap-up and Adjourn

3. Goal  Provide program managers and supervisors information about functional workflow structures and processes for managing ePASS queues and processing applications received through ePASS to ensure timely processing.

4. County Presenters Buncombe Kelli Buckner, IMA II Trish Wallin, IM Program Administrator Rob Morrell, Human Services Planner/Evaluator  Harnett Daphne Tyler, IM Program Administrator  Mecklenburg Rodney Adams, Director, Economic Services Division

5. Buncombe County  Kelli Buckner Kelli.buckner@buncombecounty.org  Trish Wallin Patricia.wallin@buncombecounty.org  Rob Morrell Rob.Morrell@buncombecounty.org

6. Buncombe County Economic Services

7. ePASS & Expedite Application Flow

9. Processing Assistant pulls from Queue Processing Assistant pulls from Queue Processing Assistant assigns applications according to rotation Processing Assistant assigns applications according to rotation Expedite Applications are marked in Northwoods/Compass system Expedite Applications are marked in Northwoods/Compass system

10. Shows that application has been screened as expedite

11. Allows prioritization of applications Families receive benefits timely

13. Q&A with Buncombe County

14. Harnett County  Daphne Tyler dtyler@harnett.org

18. Q&A with Harnett County

19. Mecklenburg County  Rodney Adams Rodney.Adams@mecklenburgcounty nc.gov Rodney.Adams@mecklenburgcounty nc.gov

20. FNS Process Diagram

21. MA Process Diagram

22. Combo Process Diagram

23. ePASS Process Diagram

24. FNS Recerts Process Diagram

25. Q&A with Mecklenburg County

26. General Questions and Group Discussion

27. Thank you and enjoy the rest of the Summit!