1. Altai Certification Training Operation & Maintenance
Professional Services
Altai Technologies Limited

2. Module Outline AP Monitoring Firmware upgrade and factory default
Issue checking
Information collection for trouble shooting
RMA

3. AP Monitoring

4. Wireless Performance Assessment
Assessable Parameters
UP Time
RSSI
SNR
Link Throughput
Channel usage
Channel noise floor

5. System Status (A8n) Status>System
Uptime shows total time since last reboot

6. Radio Information (A8n) Status>Interface>Radio0>Status
Radio Info includes
Wireless Mode
Frequency
Tx Power (2.4GHz)
Mac Address

7. Sector Information (A8n) Status>Interface>Radio0>Channel Usage
Noise Floor

8. Network Statistics (A8n)
Status>Interface>ethernet>Statistic
Traffic info
Packet no.
Throughput (Kbps)

9. Association Statistics (A8n) Status>Interface>Radio0>Association List

10. Channel Information (A8n) Status>Interface>Radio0>Channel Usage

11. Link Throughput (A8n)
You can enable the Iperf server in the “Tools” of A8n for link throughput test.
When you enable the Iperf, A8n can work as Iperf server, then you can use a laptop with Iperf client to test the throughput.

12. AP Information (A8n) About
Version Info
Firmware version & built-time
MIB version
FPGA version (A8n)
Hardware version (A8n)

13. AP Alarm Information (A8n)

14. Channel Scan (A8n)
Tools>Channel Scan

15. Up Time & Radio Info (A2) Status>System
Uptime shows total time since last reboot
Radio Info includes
Wireless Mode
Noise
Frequency
Tx Power (2.4Ghz & 5GHz)
Mac Address

16. Client Statistics (A2)
The clients’ association statistics can be monitored by selecting Clients Statistics under the field of Status in the menu bar

17. Aassociation -AP Mode (A2)
The each radio association statistics can be monitored by selecting Radio Association under the field of Status in the menu bar.

18. Aassociation -Bridge Mode (A2)
The bridge radio association can be monitored by selecting 5G radio Association Bridge under the field of Status in the menu bar

19. AP Information (A2) Administration>About
Version Info
Firmware version & built-time
MIB version

20. Rogue AP Detection
Rogue AP Detection can help to detect Rogue AP under the 2.4GHz radio Channel Scan by selecting under the field of Status in the menu bar. It allows the administrator to check important radio parameters in the environment nearby. APs or ad hoc mode clients from different vendors can be scanned using this function. Click the Start Scan button to initialize the Channel Scan.

21. Channel Information (A2) Status>Rogue AP Detection

22. Up Time & Radio Info (C1n) Status>System
Uptime shows total time since last reboot
Radio Info includes
Wireless Mode
Noise
Frequency
Tx Power (2.4Ghz & 5GHz)
Mac Address

23. Rogue AP Detection (C1n)
Rogue AP Detection can help to detect Rogue AP under the 2.4GHz radio Channel Scan by selecting under the field of Status in the menu bar. It allows the administrator to check important radio parameters in the environment nearby. APs or ad hoc mode clients from different vendors can be scanned using this function. Click the Start Scan button to initialize the Channel Scan.

24. Aassociation -AP Mode (C1n)
The each radio association statistics can be monitored by selecting Radio Association under the field of Status in the menu bar.

25. Aassociation -Station Mode
The Stationassociation can be monitored by selecting 2.4G radio Association AP under the field of Status in the menu bar

26. AP Information (C1n) Administration>About
Version Info
Firmware version & built-time
MIB version

27. Firmware Upgrade and Factory Default

28. Firmware Upgrade (A8n)
Go to Administration -> Firmware Update to update the firmware
Browser

29. Software Upgrade (A2)
The firmware can be upgraded by selecting Firmware Update under the field of Administrations in the menu bar respectively

30. Software Upgrade (C1n)
The firmware can be upgraded by selecting Firmware Update under the field of Administrations in the menu bar respectively

31. AP Software Reset (A8n) Administration>Factory Default
Reset to factory default configuration file
Following configurations will not be reset
IP Address
Subnet Mask
Gateway
DNS
5GHz Bridge all configurations

32. AP Software Reset (A2) Administration>Factory Default
Reset to factory default configuration file
Following configurations will not be reset
IP Address
Subnet Mask
Gateway
DNS
5GHz Bridge all configurations

33. AP Software Reset (C1n) Administration>Factory Default
Reset to factory default configuration file
Following configurations will not be reset
IP Address
Subnet Mask
Gateway
DNS
5GHz Bridge all configurations

34. Hardware Reset Hardware Reset
Reset to factory default without retaining IP address
Push and hold the reset button until the Power LED is off
Hardware Reset Button

35. Issue checking

36. Collecting Debugging Information
When you find the Altai AP work abnormally, you can follow below items to make a first check if AP have a issue, then can report to us.
Check the power LED on the unit and make sure there is no power failure issue.
Check the Ethernet LED on the unit for any networking issue.
Connect to console and check if it is still working. A working console implies the system is still running. Or it is busy on something and giving slow responses to the commands
Check the network connection status with “ping” tool. Try to ping the network gateway,
ping devices inside the network and ping the internet with an IP address or with a host
name.
Check if the radio is still working by scanning the wireless beacons.

37. Information Collection for Trouble shooting

38. Collecting Debugging Information (A8n)
Download Configuration Files
Download the configuration file then send back to Altai.

39. Collecting Debugging Information (A8n)
Download Logs
Download all log files then send back to Altai

40. Collecting Debugging Information (A2)
Capture all configurations of A2 on the web page then send back to Altai.
Like network configuration, VLAN setting, Wireless configuration…..

41. Collecting Debugging Information (A2)
Copy the syslog information and phase to a TXT then send back to Altai

42. Collecting Debugging Information (C1n)
You can upload or download the profile file from web page.
Download the configuration file then send back to Altai.

43. Collecting Debugging Information (C1n)
You can check the system log by adding a system log server or on the web page directly.
Copy the syslog information and phase to a TXT then send back to Altai

44. RMA

45. Hardware Warranty (“HW”)
1st Year
Free
2nd Year Onwards
Extended Warranty

46. HW T&C
Apply to A8, A8-Ei, A8-i, A8n, A8-Ein, A2, A0, C1, B5 and Service Controller
Standard Extended HW period is 12 months
Starting date for Extended HW will be the date following the expiry of Free HW or previous Extended HW
1 week to inspect/reject product upon receipt, if defective
Introduction of the term “Defect Verification” to replace “Troubleshooting” – we have no need to identify the cause of problem but only to find if hardware is defective. Defect Verification does not apply to C1
Report a defective product by submitting Customer Trouble Ticket Form “TT”; for C1, customers will have to conduct troubleshooting by themselves following troubleshooting guide
A TT no. will be provided to customer for reference

47. TT Handling Procedures*
* Not applicable to C1

48. Customer TT Form

49. RMA (Except for C1n)
Customer can request for RMA when PS confirmed hardware return is required (different procedures for C1)
An RMA no. will be provided to customer for reference
For out of warranty RMA, following terms need to be agreed by customer before sending back:
Cost of repair will be borne by customer
Exact cost of repair will be provided to customer in the form of quotation after pre-checking
A US$100 pre-checking fee and return freight charge will have to be paid by customer if no defect is found
Ship back within 5 days; pre-check result within 5 days or quotation within 15 days; repair/replace within 45 days
Warranty period remains unchanged or for 3 months, whichever is longer

50. RMA For C1n The Customer shall request for RMA only when
there are collectively ten (10) or more failure units; or
the failure units can be returned with other Altai Product(s); or
the Customer agrees to pay for the return freight of fewer than ten (10) repaired/replaced units
Customer needs to complete TT form with self troubleshooting results completed in section E
Customer needs to wait for RMA number before shipping back to us

51. RMA Handling Procedures

52. TSS – TT Response Time Critical High Low Definition
The equipment is out of order and cannot provide service to the customer.
Altai Action
We will reply to you within 2 hours.
Availability of Workaround Solution
Within 2 working days
High
The equipment is rebooted with intermittent service impact (e.g. reboot daily);
OR, the performance of equipment is significantly degraded (e.g. throughput is reduced by half).
We will reply to you within 24 hours.
Within 5 working days.
Low
The performance of equipment is somewhat degraded but it can still provide service to the customer.
We will reply to you within 2 working days.
Non applicable.

53. Thank You