1. Criteria for selection of potential CRMI’s Carey Edwards LMQ

2. Designs CRM training sessions Identifies training requirements & delivery resources Sets Objectives Builds in methods of evaluating training effectiveness Incorporates a variety of activities in design

3. Designs CRM training sessions Identifies training requirements & delivery resources Sets Objectives Builds in methods of evaluating training effectiveness Incorporates a variety of activities in design

4. Prepares resources Ensures activities are practical & realistic Ensures facilities meet requirements Assists in the preparation of briefing materials Ensures materials are adequate and clear

5. Prepares resources Ensures activities are practical & realistic Ensures facilities meet requirements Assists in the preparation of briefing materials Ensures materials are adequate and clear

6. Integrates CRM training Makes CRM links with technical training & Standard Operating Procedures (SOPs) where appropriate Makes links with flight safety, customer service, company policy

7. Integrates CRM training Makes CRM links with technical training & Standard Operating Procedures (SOPs) where appropriate Makes links with flight safety, customer service, company policy

8. Creates a climate conducive to learning Establishes CRM credentials and rapport with trainees, and clarifies roles and confidentiality Clarifies training objectives & methods Ascertains & supports trainees needs

9. Creates a climate conducive to learning Establishes CRM credentials and rapport with trainees, and clarifies roles and confidentiality Clarifies training objectives & methods Ascertains & supports trainees needs

10. Presents knowledge Communicates clearly, accurately and adequately Creates and sustains realism in the detail Maintains interest

11. Presents knowledge Communicates clearly, accurately and adequately Creates and sustains realism in the detail Maintains interest

12. Facilitates learning and coaches individuals Encourages trainees to get involved Focus is on trainees not themselves Overtly supportive of CRM principles in word & deed (ie, role models good CRM) Motivating, patient, confident and assertive manner

13. Facilitates learning and coaches individuals Encourages trainees to get involved Focus is on trainees not themselves Overtly supportive of CRM principles in word & deed (ie, role models good CRM) Motivating, patient, confident and assertive manner

14. Facilitates learning and coaches individuals (2) Uses exercises and activities to maximise learning Recognises and responds to individuals needs Encourages mutual support, teamwork and sharing of individual learning experiences

15. Facilitates learning and coaches individuals (2) Uses exercises and activities to maximise learning Recognises and responds to individuals needs Encourages mutual support, teamwork and sharing of individual learning experiences

16. Monitors & reviews progress Continuously monitors and responds flexibly to the training session Ensures objectives are achieved Reviews progress with trainees against formal benchmarks

17. Monitors & reviews progress Continuously monitors and responds flexibly to the training session Ensures objectives are achieved Reviews progress with trainees against formal benchmarks

18. Assesses trainees performance Assists trainees to assess own individual and team performance against CRM standards Sets new or additional learning objectives

19. Assesses trainees performance Assists trainees to assess own individual and team performance against CRM standards Sets new or additional learning objectives

20. Evaluates CRM training sessions Elicits feedback from trainees Tracks training session processes against agreed criteria Elicits formal course evaluation from trainees Keeps appropriate records

21. Evaluates CRM training sessions Elicits feedback from trainees Tracks training session processes against agreed criteria Elicits formal course evaluation from trainees Keeps appropriate records

22. Evaluates & develops own practice Regularly reviews own performance, strengths & development needs Collects feedback about performance from others Keeps abreast of developments from Regulator, trade press, etc. Maintains a written development record against a development plan

23. Evaluates & develops own practice Regularly reviews own performance, strengths & development needs Collects feedback about performance from others Keeps abreast of developments from Regulator, trade press, etc. Maintains a written development record against a development plan

24. Selection Criteria Knowledge of CRM Knowledge of aviation operations Confidence Listening skills Questioning skills Respect for others Manage their body language Courage

25. Selection Criteria Knowledge of CRM Knowledge of aviation operations Confidence Listening skills Questioning skills Respect for others Manage their body language Courage