1. Are You An EFFECTIVE COMMUNICATOR?

2. Session Objectives Articulate the purpose of communication Dissect the “Communication Process” to determine likely places barriers occur Define effective versus ineffective communication Complete personal assessments to determine strengths and areas of improvement for communication

3. REMEMBER We Rarely Get A Second Chance To Make A First Impression!

4. First impressions… What are your beliefs or perceptions about “First Impressions”? How important are they?

5. First Impressions 1. Women are always introduced to men. TrueFalse 2. When shaking hands, the woman should always extend her hand first. TrueFalse 3. When sitting at a table, always stand when a man or woman comes to your table. TrueFalse 4. Your rate of speech should always match the rate of the person you are talking to. TrueFalse 5. When attending a meeting, you should arrive exactly on time. TrueFalse 6. For the business environment, slang expressions are very appropriate. TrueFalse 7. Gossip and high emotions are always needed to be a good communicator. TrueFalse 8. Nonverbal communication is not important to the message you are trying to send. TrueFalse 9. For the first critical minutes, appearances only play a very small role. TrueFalse

6. The Handshake

7. Communication Exercise Let’s play Legos! Ground Rules: Only one team member may view the model at one time. No pencil and paper allowed at the model. No talking during this exercise.