1. 200 300 400 500 100 200 300 400 500 100 200 300 400 500 100 200 300 400 500 100 200 300 400 500 100 CI Basics Super Sponsor DMAIC The Value Stream 6σ6σ

2. Anything the customer is willing to pay for with their time or money

3. What is Value?

4. In general, this set of CI tools is more statistically based

5. What is Six Sigma?

6. Anything that does not meet the customer’s expectation

7. What is a defect?

8. CI toolbox with tools to remove obstacles to the flow of material and information

9. What is Lean?

10. The five step workplace organization method

11. What is 5S?

12. Processes that include steps where value is created

13. What is the Value Stream

14. The DMAIC phase where a charter is written

15. What is Define?

16. CTQ’s or CTQC’s

17. What are Critical to Quality Characteristics?

18. A clear, unambiguous, description expressed in objective, measureable terms

19. What is an Operational Definition?

20. Asking “Why” five times is used in this DMAIC phase

21. What is the Analyze phase?

22. What DMAIC stands for

23. What is Define, Measure, Analyze, Improve & Control?

24. We develop a charter in this phase

25. What is the Define phase?

26. Analytical tools are used in this phase to dissect the root cause of process variability and separate the vital few inputs from the trivial many

27. What is the Analyze phase?

28. This phase turns analysis into action

29. What is the Improve phase?

30. This phase verifies the results and consolidates the gains

31. What is the Control phase?

32. A high level map that breaks a process down into five categories

33. What is a SIPOC map?

34. These maps are data rich and include process time and lead time as critical metrics

35. What are Value Stream Maps?

36. This map type shows the many actors and handoffs in a process

37. What is a Functional or Swim- lane map?

38. This form of waste is idle time created when people wait for people, people wait for machines, and machines wait for people

39. What is the waste of waiting?

40. This form of waste is any excess movement of people or machine needed to produce goods or services just in time

41. What is the waste of motion?

42. This is the primary purpose of Six Sigma

43. What is reduce variation and defects?

44. On a Cause and Effect diagram, the “x” represents these

45. What are process inputs?

46. When a process is operating at a six sigma level, it experiences no more than this number of defects

47. What is 3.4 defects per million opportunities?

48. Sharing best practices and lessons learned is a critical part of this DMAIC phase

49. What is the Control phase?

50. DPMO means this

51. What is defects per million opportunities?