1. Performance Based Transit Systems AzTA Transit @ Work April 15, 2014 By Heather Dalmolin NAIPTA Compliance and Auditing Manager

2. Mission ¥Getting You Where You Want To Go

3. Vision ¥To create the finest public transportation experience making NAIPTA services an excellent choice for Northern Arizona Communities. Mobility Choices Strategic Growth Seamless Service Integrated Planning Values Creativity – Respect – Collaboration - Responsibility

4. Performance Indicators On Time Performance Passengers/RVH Passengers/RVM Total Cost/Revenue Hour Total Cost/RVM Average Fare Total Cost/Passenger Subsidy/Passenger Administrative Cost Ratio Cost Recovery (includes all fares, on and off board) System Speed (revenue miles per revenue hour) Deadhead Hour Ratio Deadhead Mile Ratio On Time Performance Passengers/RVH Passengers/RVM Total Cost/Revenue Hour Total Cost/RVM Average Fare Total Cost/Passenger Subsidy/Passenger Administrative Cost Ratio Cost Recovery (includes all fares, on and off board) System Speed (revenue miles per revenue hour) Deadhead Hour Ratio Deadhead Mile Ratio On Time Performance Passengers/RVH Passengers/RVM Total Cost/Revenue Hour Total Cost/RVM Average Fare Total Cost/Passenger Subsidy/Passenger Administrative Cost Ratio Cost Recovery (includes all fares, on and off board) System Speed (revenue miles per revenue hour) Deadhead Hour Ratio Deadhead Mile Ratio

5. Monthly Reporting

7. Quarterly Reporting

10. Cost per Passenger

11. Total Ridership by Day FY2010%FY2011%FY2012%2013% September Monday before4399-44.17%4202-51.40%4296 - 53.51%3675-42.69% Labor Day2456 2042 1997 2106 Monday after4637-47.03%148537.51%4239 - 52.89%3804-44.64% FY2010%FY2011%FY2012%2013% May Monday before 3719-44.21%3761 - 50.23%3613-46.55% Memorial Day 2075 1872 1931 Monday after 3564-41.78%3834 - 51.17%3710-47.95%

12. Cost to Maintain Vehicle

13. Safety

14. Performance Indicators On Time Performance Passengers/RVH Passengers/RVM Total Cost/Revenue Hour Total Cost/RVM Average Fare Total Cost/Passenger Subsidy/Passenger Administrative Cost Ratio Cost Recovery (includes all fares, on and off board) System Speed (revenue miles per revenue hour) Deadhead Hour Ratio Deadhead Mile Ratio