1. {Succession Planning}
Developing Your Next Generation of Leaders
IASA Central States Regional Conference
November 2014

2. Intro Meet your neighbor and . . .
Share your favorite activity outside of work
Share your favorite cartoon character and tell why

3. Agenda Why Talent Initiatives Get Attention
Creating the Business Case for Succession
Creating a Talent Advantage: Multiple People & Multiple Roles
Re-recruiting
Succession Planning Best Practices
Creating a Talent Development Plan

4. What Is Succession Planning?
A process that ensures that the right people for the right positions are in place today, tomorrow, and 10 years from now
Incorporates best practices concerning recruiting, development, and retention

5. The Catalysts Why do talent initiatives get attention?
The leaders believe in talent development.
Key stakeholders see the business case for succession.
There is a belief that bad things can happen if nothing happens.
Planning for Success
Risk Mitigation

6. Talent Initiatives Get Attention when…
Organizations perform significantly below expectations
Strategic opportunities arise
Competitors outperform in the market

7. The Business Case for Succession
The Importance of Culture “Fit”
The High Cost of Turnover
INCREASING Diversity in the Work Place

8. Importance of Culture Fit

9. The High Cost of Turnover
$75,000 position could cost an organization $90,00 plus the added stress, cultural impact, and more…

10. Increasing Diversity in the Workplace
Note to Chad: There is a slide from the initial MBA presentation that we sent to Donna that highlights the desire for promotion by generation. Please insert this slide here.
* The take-away is that for Millenials, career advancement is more important than Gen X or the Boomers. I like this because it is counterintuitive.

11. Generational Differences
Traditionalist
Boomer
Gen X
Millennial Y
For the first time in history, four generations are working side by side. Different values, experiences, styles, and activities create misunderstandings and frustrations
Today, 70 million Baby Boomer will be eligible for retirement in large numbers
Generation X, a generation with different sensibilities and priorities than Boomers, will assume positions of leadership
When Generations Collide: Who They Are. Why They Clash. How to Solve the Generational Puzzle at Work”
Lynne Lancaster and David Stillman

12. Generational Differences
The Baby Boomers Thought Nothing of Getting Up at 5 a.m. to Work - The Younger Generation Doesn’t Think Much of it Either.
Jack Welch

13. Traditionalists KEY WORDS: LOYALTY & LEGACY Traditionalist
Societal Influences
Great Depression
Roaring 20s
WWI & WWII
Korean War
GI Bill
Characteristics
Patriotic – Waste Not Want Not
Faith in Institutions
Military Influence
Authoritarian leadership style
Don’t complain – Just Deal with it
KEY WORDS: LOYALTY & LEGACY
Value Logic and Discipline 
Don’t Like Change
Want to Build a Legacy
When Generations Collide: Who They Are. Why They Clash. How to Solve the Generational Puzzle at Work”
Lynne Lancaster and David Stillman

14. Boomers KEY WORD: OPTIMIST Boomer Societal Influences Characteristics
Societal Influences
Suburbia TV
Vietnam
Human Rights
Music and Libations
Characteristics
Idealistic
Competitive
Not easily led – question authority
KEY WORD: OPTIMIST
Value Logic and Discipline 
Don’t Like Change
Want to Build a Legacy
When Generations Collide: Who They Are. Why They Clash. How to Solve the Generational Puzzle at Work”
Lynne Lancaster and David Stillman

15. Gen X KEY WORDS: SKEPTICISM Gen X Societal Influences Characteristics
Societal Influences
Sesame Street
MTV
Game Boy PC
Divorce Rate Tripled
Latch Key Children
Characteristics
Eclectic
Resourceful
Self-reliant
Distrustful of institutions
Highly Adaptive to Change and Technology
KEY WORDS: SKEPTICISM
When Generations Collide: Who They Are. Why They Clash. How to Solve the Generational Puzzle at Work”
Lynne Lancaster and David Stillman

16. Millennial – Gen Y KEY WORD: ACCESS Millennial Societal Influences
Societal Influences
Expanded technology
Natural disasters
Identity theft
Terrorism
Characteristics
Globally connected
Cyber literate
Personal safety is primary concern
Focus on mobile devices
KEY WORD: ACCESS
Value Logic and Discipline 
Don’t Like Change
Want to Build a Legacy
When Generations Collide: Who They Are. Why They Clash. How to Solve the Generational Puzzle at Work”
Lynne Lancaster and David Stillman

17. Generational Differences: Activity
Traditionalist
Boomer
Gen X
Millennial
Work in small groups and perform a SWOT analyses on one of the generations
What are the strengths?
What are potential weaknesses?
What are the opportunities?
What are the threats to this generation?
What can you learn from them?

18. Creating a Talent Advantage: Multiple People, Multiple Roles
As organizational challenges become increasingly complex, multiple leaders are needed to be successful.
Top talent values career progression and challenge.
Increasing emphasis on “successor planning,” planning to provide talent to meet future challenges and leadership roles.

19. Learning: Pyramid of Progress
A comprehensive method of performance development and assessment for all associates within an organization.
Composed of competencies, personal qualities, results measures, and overall goals.
Functions as an individualized roadmap for each person across each practice/department in the firm.
The Pyramid of Progress is Plante Moran’s foundational model designed to help staff understand the process of developing their skills as professionals in how to serve clients, build practices, and grow and develop each other. It measures staff progression up through the pyramid and helps them set the right goals to build upon existing relationships and competencies and develop new ones.
Let’s take client relationships as an example of how the pyramid works. One’s technical skills are their foundation—the basis upon which all else is built. However, to be successful, you have to do more than just possess these skills. You have to be able to communicate them effectively to clients, which results in developing relationships with those clients. As clients become more comfortable and secure in those relationships, staff have the opportunity to provide insights relative to opportunities and business challenges. Once they’ve offered successful solutions based on these challenges and opportunities, clients will look upon staff more and more as their advisor. Over time, it’s possible to attain that highest level of trusted advisor.
The most crucial part of the Pyramid is this: Plan, Do, Review, Reflect. There’s a whole lot of people out there who plan, do, and review, yet they neglect the most important part: Reflect. Reflection is where everything comes together, getting those dots to connect. It’s like looking at a Jackson Pollock painting and asking, “What does this mean to me?”
The Pyramid is a way for staff to articulate how well they’re serving our clients…to know where they stand, and what they need to do to improve…and it’s linked to our Performance Management system.
MOST IMPORTANT THING I DO EACH YEAR

20. Pyramid of Progress

21. Pyramid of Progress

22. Pyramid of Progress: Activity
Think about your career journey
Where are you on the pyramid?
What skills do you need to advance?
What can you do differently to advance to the next level?

23. Pyramid of Progress Plan & Do Time & Tools Schedule Varied Engagements
Set CDP Goals
Set Learning Plans
Set Plans
Include In Meetings
Suggest Reading Program
“Stretch” assignments
Non-Chargeable Firm Assignments
Suggest Conferences
Match To Mentors
Tell Stories
Monitor Role Progression
Assessments
Assign Presentations
Question
Check & Reflect
Dialogue & Reflection
“On the spot” Feedback
Deliver or review PPAs
Discuss CPE Progress
Engage in Dialogue
Debrief Meetings
Ask Questions
Show How It’s Done
Give Examples
Debrief Learning
Make Introductions
Ask For Their Observations
Discuss Partner Criteria
Understand Learning Style
Encourage “Famous Person”
Listen

24. But sometimes, despite your efforts, the talent you worked so hard to develop, decides to seek greener pastures.

25. Re-Recruiting
Developing and maintaining a close relationship with key staff.
Spending quality time with staff.
Knowing the answer to the question: “Why do staff members work for your organization rather than another organization?”
“Know what you might do if a valued staff member said he or she was leaving – and then do it now”.
* Reference: Succession Transition: A roadmap for seamless transitions in leadership. (2011) Bill Hermann & Gordon Krater

26. Re-Recruiting
“… invest a little extra time in making them (staff) feel wanted and appreciated, as if you were attempting to bring them on board for the first time.”
Pause and take note of your top performers.
Take a moment to thank them.
Spend time with them.
Offer professional development opportunities for them.
Reference: Re-Recruiting: Your best defense against restless feet. Holly Green. Forbes.com, 5/13/11

27. Re-Recruiting: Activity
Find a partner and re-recruit them to stay with your organization
What are their pain points?
What was difficult about influencing them to stay?

28. Best Practices in Succession Planning
Incorporate succession planning and talent development into your strategic plan.
Link leadership competencies to business/organizational challenges.
Focus on broad range of key positions, not just the top leader.
View the plan as a roadmap to be updated: not a one-time event.
Create individual talent action plans that align with key organizational goals and objectives
Provide challenge and stretch assignment(s) for top talent

29. Four Key Questions for Talent Plans
What are three key strengths that this staff member possesses?
What are three key areas of focus for future professional development that will accelerated the career development of this staff person?
What are two specific “stretch” assignments for this person to assist in building their skills in areas that are important to organizational success?
What type of assistance, coaching, or mentoring can their supervisor provide to support their professional development?

30. Talent Scan

31. Thank you.
STAN HANNAH, PH.D.