1. Are you a responsible shopper? Say some occasions when you feel you have been particularly responsible when out shopping Resource 2i – The Responsible Consumer (KS3) Slide 1 of 6 Hampshire County Council – Consumer Education Project within the Citizenship Curriculum

2. How would you behave if: You were given too little change You were given too much change You saw someone shoplifting You are with a friend who suggests you take something without paying Resource 2i – The Responsible Consumer (KS3) Slide 2 of 6 Hampshire County Council – Consumer Education Project within the Citizenship Curriculum

3. Would you ever Try to damage a product you had changed your mind about so you could complain and get your money back? Be very rude to a shop assistant who had sold you a faulty product? Take crisps or sweets off the shelf in the supermarket and eat them before you get to the checkout? Open up a packaged product to look at the contents without asking first Resource 2i – The Responsible Consumer (KS3) Slide 3 of 6 Hampshire County Council – Consumer Education Project within the Citizenship Curriculum

4. How do you feel about those types of behaviour? Who does that type of behaviour affect? Resource 2i – The Responsible Consumer (KS3) Slide 4 of 6 Hampshire County Council – Consumer Education Project within the Citizenship Curriculum

5. A Role Play exercise Work in pairs – one as a shopper and one as the shopkeeper The shopper is taking back a shirt that has split at the seams after only being worn once Act out the scene in the shop You may like to think about ……… Resource 2i – The Responsible Consumer (KS3) Slide 5 of 6 Hampshire County Council – Consumer Education Project within the Citizenship Curriculum

6. The Law The shopper is not required by law to bring the receipt but it is always wise to do so The shopper can expect a refund if a suitable replacement is not available The shopper does not have to accept a credit note if the goods are faulty The shopper should go back to the shop as soon as possible after finding the fault Resource 2i – The Responsible Consumer (KS3) Slide 6 of 6 Hampshire County Council – Consumer Education Project within the Citizenship Curriculum