1. Store Design

2. “Shopper found dead in local store; cause of death – boredom”
No other variable in the retailing mix influences the consumer’s initial perceptions of a bricks & mortar retailer as much as the store itself.
The store is “where the action is” and includes such minor details as the placement of the merchandise.

3. A GOOD STORE DESIGN HELPS IN………
-Get customers into the store
Serves a critical role in the store selection process
Important criteria include cleanliness, merchandize display and well-stocked shelves
The store itself makes the most significant and last impression

4. Once they are inside the store, convert them into customers -The more merchandise customers are exposed to that is presented in an orderly manner, the more they tend to buy
Retailers are now focusing more attention on in-store marketing – in the form of store design, merchandise presentation, visual displays, and in-store promotions, USUALLY leadS to greater sales and profits (bottom line: it is easier to get a consumer in your store to buy more merchandise than planned ,than to get a new consumer to come into your store

5. Objectives of Good Store Design
be consistent with image and strategy
positively influence consumer behavior
consider costs versus value
be flexible

11. Tradeoffs in Store Design
Ease of locating merchandise for planned purchases
Aesthetics, space to shop comfortably
Relaxed environment
Exploration of store, impulse purchases
Productivity of space
Energy, excitement

12. Types of Floor Space in Store
Back Room – receiving area, stockroom
Offices and Other Functional Space – employee break room, store offices, cash office, restrooms
Aisles, Service Areas and Other Non-Selling Areas
Moving shoppers through the store, dressing rooms, layaway areas, service desks, customer service facilities
Merchandise Space
Floor
Wall

13. SOME SECRETS OF GOOD LAYOUT
Important location within a store- ENTRANCE DOOR , right side, near aisles, NEAR ESCALATORS AND POINT OF SALE.
IMPULSE PRODUCTS –like perfumes, magazines, cosmetics so are near the front of the store where they can be seen from outside and can draw people inside.

14. DEMANDED / destination areas- AT THE END OF THE STORE, UPPER FLOORS,
Demand/destination areas because the demand is created before customers get into the store and find their destination.
Products like furniture requiring a lot of floor space are kept in least desirable location.
COMPLIMENTARY PRODUCTS ARE KEPT ADJACENT TO EACH OTHER.

15. fixtures
Primary purpose is to efficiently hold and display merchandise .
They must also define areas of a store and encourage traffic flow.
Must be in connect with other physical aspect of the store.

16. TYPES OF FIXTURES USED IN RETAIL
FOUR WAY

17. Gondola

18. Straight Rack – long pipe suspended with supports to the floor or attached to a wall
Round Rack – round fixture that sits on pedestal

19. Wall Fixtures
To make store’s wall merchandisable, wall usually covered with a skin that is fitted with vertical columns of notches into which a variety of merchandize can be inserted
Can be merchandised much higher than floor fixtures .

20. TYPES OF STORE LAYOUT
Grid Layout

22. Grid Layout Linear design, checkerboard pattern.
Vertical and horizontal aisles
May have one main aisle and many secondary aisles.
Efficient use of space
Simple and predictable to navigate
Focal points at aisle ends

23. Can be confusing and frustrating because it is difficult to see over the fixtures to other merchandise
Most familiar examples for supermarkets.
Best used in retail environments in which majority of customers shop the entire store

24. Curving/Loop (Racetrack) Design
Major customer aisle(s) begins at entrance, loops through the store (usually in shape of circle, square or rectangle) and returns customer to front of store.
Exposes shoppers to the greatest possible amount of merchandise by encouraging browsing and cross-shopping

26. Free-Flow Layout Storage, Receiving, Marketing Dressing Rooms
Checkout counter
Clearance Items
Fixture
Jeans Casual Wear Stockings
Accessories
Pants
Tops
Skirts and Dresses Hats and Handbags
Open Display Window

27. Must provide enough room between fixtures
Fixtures and merchandise grouped into free-flowing patterns on the sales floor – no defined traffic pattern
Must provide enough room between fixtures
Works best in small stores (under 5,000 square feet) in which customers wish to browse
Encourages browsing
Works best when merchandise is of the same type, such as fashion apparel
If there is a great variety of merchandise, fails to provide cues as to where one department stops and another starts

28. Spine Layout
Variation of grid, loop and free-form layouts
Based on single main aisle running from the front to the back of the store (transporting customers in both directions)
Heavily used by medium-sized specialty stores ranging from 2,000 – 10,000 square feet

29. Ways to Display Window Displays Interior Window Displays Wall Displays
Focal Point displays

30. Window Display Types One Item Display Related Merchandise Display
Variety or Assortment Display
Merchandise to be PRESENTED in consistent with store image- fashion forward or simple image

31. Types of merchandise presentation techniques
Idea oriented- furniture , linen
Color presentation
Price lining
Frontage presentation- presenting one out of the lot
Vertical merchandise- presented vertically high. people have a tendency to see from top left to right. All national level brand are displayed up and their own brand in the middle.

32. Store Front Design Storefronts must:
Clearly identify the name and general nature of the store
Give some hint as to the merchandise inside
Includes all exterior signage
In many cases includes store windows – an advertising medium for the store – window displays should be changed often, be fun/exciting, and reflect merchandise offered inside.

33. NIKE STORE RIO DE JANEIRO

34. MARCO –POLO STORE

39. Atmospherics The design of an environment via: visual communications
lighting
color
sound
scent
to stimulate customers’ perceptual and emotional responses and ultimately influence their purchase behavior

40. Visual Communications
Name,
logo
Directional, departmental and category signage
Point-of-Sale (POS) Signage
Graphics

41. Visual Communications
Coordinate signs and graphics with store’s image
Informative to the customer
Keep signs and graphics fresh
Use appropriate typefaces and colors on signs

42. Lighting
Important but often overlooked element in successful store design
Highlight merchandise
Capture a mood
Level of light can make a difference
Can be used to hide objects as well

43. Color Can influence behavior
Warm colors increase blood pressure, respiratory rate and other physiological responses – attract customers and gain attention but can also be distracting
Cool colors are relaxing, peaceful, calm and pleasant – effective for retailers selling anxiety-causing products

44. Sound & Scent Sound Scent Music viewed as valuable marketing tool
Often customized to customer demographics
volume and tempo according to crowd and image
Scent
Smell has a large impact on our emotions
Can be administered through time release atomizers or via fragrance-soaked pellets placed on light fixtures