1. { “Floor” Premier Consignor Three Bags Full Premier Consignor Training Do not copy, share or edit this material.

2. Responsibilities: 1) Floor Security 2) Organization 3) Customer Service 4) Claim Tickets

3. Floor Security 1)YOU are the #1 reason a person will not steal 2)Do not give them the OPPORTUNITY 3)How? Be a visible presence! Walk around the room thoroughly and consistently Engage shoppers in conversation Look for areas that would be a good “hiding place” and visit them often Observe “odd” behaviours Do NOT engage a suspected individual; pay attention to their appearance and attire Contact a Sale Assistant immediately if there is a suspected problem.

4. Organization 1.Hang up clothing 2.Straighten toy racks- we don’t want shelves too empty or too full 3.Put shoes back in the correct size 4.Spot check clothing sizes, especially Maternity, Women’s and Juniors. 5.Collect the blue bags from the check-out area and take to the Entrance Door 6.Understand the “Red Drawer” procedures for lost tags/items: Find a lost tag? Try to find the item No luck? Put in “Lost Tag” drawer Find an item with no tag? Look for the tag on the floor No luck? Check the “Lost Tag” drawer No luck? A Sale Assistant can make a tag Located near Check-out

5. Customer Service 1.Engage Shoppers! Do they need help finding something? Be familiar with where things are located ASK if you can’t find something- it is probably here! 2. SHARE how 3BF works Shop Early Cash for Clutter 3. Encourage them to CONSIGN! Other locations coming up

6. Claim Ticket for Sales 1.Is a shopper looking at a larger item with a Claim Ticket attached? Tell them to put their NAME and PHONE NUMBER on the “Buyer Info” portion ONLY if they are 100% SURE they are buying it. This is NOT for “thinking about it” shoppers 2.AFTER shopper completes “Buyer Info”: Remove the bottom portion of the Claim Ticket Shopper keeps it with them You place item in the “pick up” area for later retrieval

7. Claim Ticket Retrieval BEFORE a “large item” leaves the building follow these steps: 1.Is it stamped “PAID Three Bags Full” in red? If not, item doesn’t leave the building Take Claim Ticket to cashier to re-scan 2.Is it signed on the back by the cashier? If not, item doesn’t leave the building Take Claim Ticket to cashier to re-scan 3.Does the barcode tag description match the item? If not, find a Sale Assistant 4. Compare the black serial numbers on the top right corner of both halves of the Claim Ticket (top and bottom half) Do they match? Customer takes it home Are they different? Find the right item 5. Initial the Claim Ticket and put in basket Portion attached to the item goes home with customer

8. Remember! Arrive a few minutes early to learn your position. Sign-in and sign-out so your shift will count! Wear a 3BF t-shirt & name tag (provided) or 3BF apron Put pens in your pocket for Claim Tickets YOU are important! Your role is crucial to keeping items secure AND in helping customers what they are looking to purchase. THANK YOU for helping out during Sale Week! ASK if you have any questions!