1. M Cover Page Admin Instructions

2. Malls JEM M Westgate 313@somerset The Centrepoint IMM Bedok Mall United Square

3. Shift Timings 11.00am – 3.30pm M 1 2 3 3.00pm – 7.30pm 7.00pm – 9.30pm

4. M Attire Male Female Long pants only T-shirts and collared tees (no expletives) Covered shoes Pants/skirts/dresses (Ending at/below the knee) T-shirts and collared tees (no expletives) Covered shoes/flats

5. M Booth operations > Mall Details Timing JEM: 8 th -24 th December 2014, 11am-930pm Others: 12 th -24 th December 2014, 11am-930pm

6. M Booth operations > Conduct Image & Professionalism Use hand phones discretely No consumption of food and drinks at the booth

7. M Booth operations > Conduct Keep booth neat and tidy at all times Dispose unwanted scraps before handling next gift Place equipment/stationeries/presents neatly Place personal belongings under the booth

8. M Booth operations > Handover Shifts Emergencies i Shift 2 & 3 Be punctual ii Shift 1 Reach 15 minutes earlier i Running late: - Inform Mall IC ii Cannot make it for shift: - Inform Jared 2 days in advance

9. M Important Contacts > Mall ICs Jared Koon Han JEM, Westgate, IMM, 313@somerset, Bedok Mall United Square, The Centrepoint 9179 5300 8613 0313

10. M Volunteer Volunteer Roles

11. Terms & Conditions 2 ribbons entitled per gift Minimum donation of $1 Inform us of any fragile items Last gift-wrap order by 915pm M Volunteer

12. Share our charitable efforts! M Volunteer Food from the Heart Donations for the needy Salvation Army Red Cross Charity Gift Wrapping!!!

13. Important to clarify Number of gifts Wrapping style Removal of price tag M Volunteer

14. Information on post-it M Volunteer

15. Information on post-it M Volunteer

16. Information on post-it M Volunteer Name Contact Number Number of gifts Time of collection Special requests [Bundles, Writing, Removal of packaging]

17. Record number of gifts M Volunteer

18. After collection Thank the shopper Keep tables neat and tidy Fold ribbons and pre-wraps when free M Volunteer

19. M Cover Page Shift IC Roles

20. M Overview Who is a Shift I/C? Anyone can be a Shift I/C ! Ensure things are in order Manage Shift during busy periods

21. M Overview When it gets busy…

22. Distribute workload Ensure accountability of gifts Manage unforeseen situations Manage break times 1 2 3 4 M Overview

23. 1)Write order on post-it note 2)Assign task to available shift members 3)Inform customer of approximate collection time M Receiving Customers

24. 1) Record number of gifts 2) Organizing orders in holding area 3) Prevent mix up M Processing Orders

25. Also, counter sign after all volunteers have signed out. MM Signing out