1. DEBT RECOVERY Philip Jones – Credit Controller 22 November 2007

3. Staff & Location: Philip Jones- Credit Controller – (Tues-Fri) Alison Sellick – Debt Recovery Assistant (F/T) Room 56 Northcote House Tel: 01392.263139 Fax:01392.262325 Debt-Recovery@Exeter.ac.uk Report to Tanya Hitchen – Head of Commercial Finance Operations (Treasury)

4. Ledgers: S1 = General S2 = Research Accounting S3 = Accommodation Office S6 = Family Centre

5. Turnover: S1 - 2005/06 = £9,277,199 S2 - 2005/06 = £6,888,166 S1 - 2006/07 = £10,191,626 S2 - 2006/07 = £4,866,397

6. Important Information: Name & Address (Personal/Company) to Include Telephone numbers/Email Address Purchase Order/Name etc V.A.T. (E = Exempt O = Outside the Scope S = Standard Rate Correct pricing Check the invoice before sending to customer

7. Daily/Weekly/Monthly: Create New Accounts Raise Invoices/Credit Notes Input of Cash/Chqs/Credit & Debit card pymnts Transaction Matching (Checking account balances) Statements Age Debtor Reports Telephone Chasing Interest charges/Legal Action KPI’s

8. Annually: Check all ledgers for possible Write off Prepare Write Off list Write Offs 2006/07: S1 = £410.60 (5 small debtors) S2 = £27,337.79 (2 companys in Liquidation) Journal accounts and write back to originating codes

9. CREDIT VETTING: Dun & Bradstreet Reduce the Risk of Bad Debt Duns/Company Number Trading/Registered address Report requested and sent to School/Dept for decision

10. Legal Action In house Debt Collecting Agent Solicitors

11. QUESTIONS!!!!!!!!!!!!!!!!

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