1. COFACE EMIRATES SERVICES B2B COLLECTIONS 1

2. “DEBT COLLECTION PROSPERS ON THE BACK OF ECONOMIC TURMOIL”

3. Number of Debt Collections Cases in UAE

4. Origination of the Cases Received

5. Most Affected Industries IT:  Small operations  Easy to close or open  Tend to close operations and leave the country Construction:  The market activity has slowed (no new projects)  No funds  Unable to collect money from their customers

6. Debtor Response Do you know who I am! Ma Fe Masari! (There is no Money) My clients are not paying me, so how can I pay you! Will Pay Next Week, Inshallah!

7. Strategy Dont’s:  Threaten the debtor  Assume that if it is a large company that they will pay  Jump into legal action Do’s:  Understand the current financial situation  Try to reach an agreement that will satisfy both parties

8. Advised Agreement Payment plan  Prearranged payment plan set up over a specified period Settlement  Prearranged discounted amount Return the goods  Some or all of the good are returned to the creditor

9. Issues  No Credit Bureau- No centralized Information  No clear bankruptcy law  Owners leaving the country  Severe punishment for bounced checks  Limited action on government entities

10. Experience  60-years accounts receivable experience  Direct presence in 67 countries  400 Million USD collected annually  A worldwide network of +/- 1000 lawyers and bailiffs  Experience of handling more than 250,000 B2B files annually

11. Geographic Location  Country laws and regulations are respected  Debtor is contacted in his/her language  Coface will respect cultural diversity

12. Coface Commitments  First action within 24 hours of receiving the file  Provide a pre-legal diagnosis at the end of the amicable procedure  Online access in order to monitor the debt collection process  No recovery no fee, commission is based on amount recovered

13. Thank you Q & A 13