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Published byAshley Noble Modified over 10 years ago
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Bracknell Urgent Care Centre Bracknell & Ascot AGM September 2014
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Agenda One Medical Group Mobilisation in Bracknell Activity Review Patient Experience Focus on the Future
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Mobilisation of the UCC
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Staffing Finance IM&T and data Premises Full ‘live’ risk register
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Mobilisation
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5 consulting Rooms Treatment Room & Plaster Room Patient Education Centre Administration Office Storage Facilities
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Mobilisation
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Activity Review
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5 Months on: Exceeded the target set for attendances Established new team Reduction in A&E Attendances ? Delivering education and support to the local community Urgent Care under one roof now including Out Of Hours High patient satisfaction levels
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In the first 21 weeks we have seen 13,512 patients Mondays and Saturdays have been identified as clear ‘peak’ days Peak times are 16:00 – 20:00 Data shows a 60% / 40% split for injuries and illness Successfully piloted the virtual fracture clinic
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Heat Map Tool
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Patient Experience
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“Looked after very well from reception to treatment. Quick and efficient, minimum wait” Mr W 19 th August 2014 “Quick and pleasant service. Good to know I can come here and relieve the pressure on A&E” Mr B 15 th August 2014 Patient Experience
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“X-ray closed for lunch which resulted in an hour delay. Unacceptable. I will not be using this service again. Also nowhere to buy lunch from whilst we were waiting.” Ms S 12 th July 2014 “Far too hot in the waiting area. I was in the centre for 2 hours and it was unbearable” Anonymous 4 th August 2014 Patient Experience
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“I have no problems waiting for 30 minutes to be seen but please don’t make me stare at a blank wall… Give me something to look at whilst I wait!” Mr P 1 st June 2014 “Very thorough, not sure about the service from diagnostics but a reasonable wait for an urgent care centre” Ms W 16 th July 2014 Patient Experience
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Patient Education Centre supported by a team of 6 volunteers Strong relationships with Bracknell Community Foundation All non-registered patients signposted to the PEC, Over 190 patients seen so far Supporting national campaigns such as Self Care Week and Bowel Cancer awareness month Patient Experience
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Focus on the Future
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Right care first time Developing the Operational User Group Meeting Demonstrating improved outcomes Expansion of the children's services Strengthening local relationships
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Case Study 1
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Case Study 2
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Question and Answer Session
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