1. AchieveService Seminar 27 th April 2010 AchieveService Seminar

2. Agenda Morning 09:00am Registration and Coffee 10:00am Introduction 10:10am Presenting AchieveService, the customer service management platform 10:30am My Corby Presentation 11:00am Coffee 11:15am AchieveService Demonstration 12:00pm Open Forum 12:30pm Lunch AchieveService Seminar Afternoon Regional User Group chaired by Robert Hinde (Corby Borough Council)

3. AchieveService Seminar

4. Cloud Computing

5. AchieveService Seminar Cloud Computing Local Platform Appliance (LPA)

6. AchieveService Seminar

8. Design Overview Customer Service Management o Designed for and by local government o Designed for efficiency o Designed for business user configurability o Designed for channel migration o Designed for ease of use AchieveService Seminar

10. Components o Self service portal o Internal customer service management o Enquiry Tracker o Intranet components o More… AchieveService Seminar

11. Summary With AchieveService you can… AchieveService Seminar o Allow citizens to raise and track cases online o Allow citizens to interact online o Effectively manage your interactions with citizens o Easily configure processes to match your service

12. AchieveService Seminar